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HomeMy WebLinkAbout06-25-13 Galavan / Streamline Advisory Board MinutesStreamline Advisory Board Minutes June 25, 2013; HRDC Board Room 8:30 to 10:00 Board Members Present: David Kack, Suzanne Winchester, Billy Dove, Seth Ward, Colleen Lindner, Merle Phipps Board Members with excused absence: Chris Budeski, William Hoch, Vicky York Board Members not present: Scott Birkenbuel, Patty Gunderson Others Present: Lee Hazelbaker, Sunshine Ross, Jeff Rupp, Kate Lamm, Dan Martin, Jack Lee, Megan Copas, and John Brandt Public Comment: Meeting called to order 0836, No public comment. Approval of Previous Minutes: Motion to approve the minutes by Colleen Lindner, second by Suzanne Winchester. Motion carries minutes approved as written Presentation(s): Dan Martin introduced John Brandt from the Brandt group. Dan engaged John’s service to do some secret shopping for Karst. John’s business is a 20 year old mystery shopping company. They work all over the U.S. with 13000 mystery shoppers. They have about 450 shoppers in Bozeman. They have been working with Mountain line in Missoula for 7-10 years. This is largely a way to gather customer service driven information, e.g. clean, courteous, safe comfortable etc. Examples of shops performed were provided to the Board. In Missoula driver evaluations are based in part on the shops performed. John presented the data from the standpoint of if you don’t measure it you can’t improve it. There is always opportunity for improvement. John suggested that public opinion is very important to the ongoing funding of Streamline. The cost is $89/shop John recommends consistency for the best results Suzanne asked how often we would get data? You get data, usually within 48 hours jof each shop. Discussion Items: HRDC/Streamline and Chandler Communications received permission to build the first 3 bus shelters (19th and Baxter, College and 23rd, Ellis and Hagerty). Thanks and nice job to Megan Copas. ASMSU had asked for information on a possible parking shuttle to be operated by streamline. Lee and David met with them to provide cost and information. That project is on hold until impact is assessed. Kate Lamm (ASMSU senate) was on hand to discuss the idea of having an airport shuttle during vacation and semester breaks in that international students pay $40-50 for taxi and some students need to leave their vehicles in long term parking. They would like to start the conversation to determine if it would be feasible, possibly with a trial/pilot over a Holiday to determine use. Suzanne brought up the question if this type of service fell within our mandate? David mentioned any service would have to be open to the public an advertised on the internet. There are some Karst concerns. The decision was made to have Operations Committee take a look at Thanksgiving, Christmas and the beginning of semester. ? loop the Belgrade route. Luggage is an issue. Reports: Directors/Coordinators report Oak and 15th stop complete Transportation specialist RTQ’s due Friday 6/28 Driver interviews this Thursday and Friday (we need an additional 1). We hired Jennifer Dove new dispatcher, also hired Joanna Hays as a driver. 610 continues to have warranty work (this is a new bus). Dan expressed some concerns in terms of Harlow’s (the dealer) being responsive to this work. Treasurer’s report- David Kack Galavan: One month remaining in the fiscal year. That is 92% of the year; currently we have about 85% of the budget spent. Full year forecast estimate was for $13,500 deficit. As we close out the year the hope is we will not use that much. We are closer to breaking even. Gas and oil is somewhat down. Repair and maintenance is at budget. We had $65,000 in reserves and hope to finish 2013 better than projected at $52,000 in reserves. Gallatin County had their initial budget meetings and they did vote to give Galavan an additional $5000. We had asked for $15,000 to make up for some of the loss from United Way. As we have discussed we did get Trans-aide money from the State at $27,000 so we are holding are own. Streamline: Again at 92% of the fiscal year complete we have spent about 83-84% of budgeted expense. We are on track in the major expense categories. Gas and oil, repairs and maintenance doing well. We had projected about $100,000 surplus. We hope to be more to the positive and put enough away to match another bus in the future. We have stopped paying parking garage cleaning We have discussed increasing service as per last meeting. As we look at buying a bus for next year there have been some delays from the State’s perspective so they will not do Capital assistance review until September. Typically we would find out relatively soon if we would get the transit bus we have asked for but it will be later this fall until we find out if they will order us an additional bus. If they do not decide until later this year it will not be until 2015 that we would have to pay. Secretary’s report-Merle Phipps Nothing to report Late Night report – Getting routes ready for the new schedule. Thanks for support at the Rocking R fund raiser. We raised $1000 (dunk tank success). Thanks Jack for taking one for the team! Subcomitte Reports: Operations- Meeting tomorrow morning at 0830 at sub to go over schedules and brochures. Marketing – Colleen Lindner Joint meeting tomorrow at 0830. The TV screens are not working on Yellow Sound Pro replaced all of the monitors (moved from the Yellowstone buses). They did some additional work and Dan will follow up on that. We are seeing some advertisements and should be seeing some revenue. Paratransit – Suzanne Winchester Nothing to report. Budget – Nothing to report. Bylaws – Merle Phipps Elections next month. Still need one person on the Board with a disability to replace Scott Birkenbuel. There were some questions as to how to advertise for this position. Seats expiring in July: Sean Becker, Patty Gunderson, Chris Budeski and Vicky York. Nominations – Colleen Lindner Public Stakeholders – Jeff Rupp For the Good of the Bus Congratulations to Megan Copas with Chandler Communications! Sweet Pea coming up, Suzanne will not be here this year we need another chair. Theme is “It’s Magical”. Next Meeting – July 23rd.