HomeMy WebLinkAboutApprove Service Agreement for Open Town Hall powered by Peak Democracy
Bozeman Commission Memorandum
REPORT TO: Honorable Mayor and City Commission
FROM: Aimee Brunckhorst, Deputy City Clerk & Public Engagement Coordinator
Stacy Ulmen CMC, City Clerk
SUBJECT: Approve a Service Agreement for Open Town Hall powered by Peak
Democracy Inc. for a public engagement internet service
MEETING DATE: July 22, 2013
MEETING TYPE: Consent
BACKGROUND: The City Charter preamble affirms the values of representative democracy and citizen
participation. Our core values call out teamwork - respecting others, welcoming citizen involvement and
working together to achieve the best result. When the Commission and staff worked together to establish leadership team expectations and obligations, understanding the value of citizen trust of our local government
was stated as an important expectation. Based on these philosophies, the Clerk’s office identified goals related
to improving technology utilization and efficiency. Four vendor internet solutions were evaluated focusing on
improving public ease of use and staff time efficiencies related to Commission meeting agendas, minutes, live
broadcasts, citizen engagement and public comment. From an in-depth analysis of the three vendors evaluated that focus on public engagement, Peak Democracy was identified as providing the best fit for the public
engagement and comment portion of the identified needs. For the meeting efficiency needs the software
solution AVCapture All has been recommended for Commission approval separately.
The Clerk’s office would like to implement Open Town Hall, a suite of internet-based public engagement services provided by Peak Democracy that will build trust by allowing citizens to become more informed,
involved and engaged in city decision-making. Open Town Hall will allow exploration of other ways to allow
the public to advice the commission, thus putting into place an alternate way of reaching out for civil
engagement prior to examining the efficiencies of the advisory boards.
OVERVIEW OF SERVICES: The attached scope of services provides a detailed outline of the services that
will be provided by Peak Democracy. This will include training, assistance with implementation including topic
development and best practices, custom designed maps, technical support, community assistance, forum
monitoring, user authentication and issue reconciliation. Peak Democracy will also host the service, provide
network bandwidth and maintain access 24 hours a day, 7 days a week. They also offer reliable records retention, though the clerk’s office will also keep all the records downloading them on a regular schedule.
There are a variety of widgets that can be used that provide different ways for users to interact. The main way
this tool is used is through the use of topics provided by the city. Topics provide a means for the city to direct
engagement towards areas that the city has jurisdiction over or may have resources to implement change. The city can provide additional information on the topics, pose specific questions and use different widgets,
customizing the experience to the topic, questions, audience or information needed.
The public will sign in and provide some very basic information to participate, thus eliminating anonymous
public comment and the often negative, non-productive content anonymity can produce. The sign in will be fast and easy and any questions or issues regarding sign in will be answered quickly by Peak Democracy directly.
The user will be able to see other comments made, and if we allow, post video and pictures. The customizable
analytics can be used to show both the user and staff demographics on comment authors and other tools such as
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word clouds and similarity factors. There is no limit to the number of users that can interface with us through
our Open Town Hall site.
The possibilities of how this tool could be used across the organization are vast. However, staff time is limited and it will be vital for staff to use this tool in a thoughtful and deliberate manner. Implementation will start slow
as we learn how this can best be utilized and how much staff time will need to be devoted. For the first year or
so, Public Engagement Coordinator Aimee Brunckhorst will be the main point of contact, with City Clerk Stacy
Ulmen trained as back-up. The Clerk’s Office and Information Technology Department will first concentrate on
implementing the new AVCapture All software solution provided for approval before launching this site. Long term goals are more extensive and include utilization by departments across the organization on a wide range of subjects. Budget and planning widgets will also likely be brought to bear eventually.
Internal procedures and policies will be written prior to implementation and adjusted during the learning
process. These procedures will include how forums will be monitored, comments downloaded, forums closed and topics chosen. The city will also review Peak Democracy’s standard civility guidelines and customize them to mirror our social media policy and our current acceptable use policy. We will also establish procedures for
monitoring Peak Democracy’s emails to disruptive authors and the other similar services offered to help us
monitor comments and ensure we are in compliance with all applicable laws and our own policies. Written
procedures will also cover response guidelines and records retention. All procedures will be reviewed and approved by the City Attorney and City Manager and will be provided to the Commission for feedback. The Open Town Hall site can be customized throughout, so decisions will need to be made regarding what areas will
be customized and when standard templates provided by Peak Democracy will be used. We can use any name
for the site we wish, so consideration will be given to a name that will be catchy, obvious and geared towards
the city of Bozeman. While we will start slow with the number of topics and breadth of departments involved, extensive advertising
of the site is planned once the training is complete and the site fully tested. Release to the public will be
scheduled for a commission meeting with an online demonstration. Peak Democracy will assist with press
releases, email pushes and other tools to inform the public and produce interest. The success of this engagement suite will rely on ensuring the public is aware of and comfortable with using it and the quality of interaction in response to the public. This is an exciting and powerful tool for public engagement and staff plans to use it in a
strategic and thoughtful way to ensure both public trust and engagement are strengthened. The Commission will
be provided with the comments and information gleaned on a regular basis and will be expected to take into
consideration the thoughts and views of Open Town Hall users just as the Commission currently considers public comment through traditional methods. To see an example in action, visit Salt Lake City Open City Hall.
FISCAL EFFECTS: This tool will cost $4,000 for initial one-time set up costs. In addition, the ongoing
subscription is $200 per month minus a 10% discount for payment of a year’s subscription, totaling $2,160 for
the first year. Subscription costs will begin when the site is functioning and available to the public. The first year of subscription costs and the initial one-time set up costs were budgeted in fiscal year 2013 and will be
carried over into fiscal year 2014 in the computer software portion of the City Clerk’s budget.
ALTERNATIVES: As suggested by the City Commission.
Attachments: Service Agreement, Scope of Work
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Service Agreement Peak Democracy Inc
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Service Agreement
for
Open Town Hall powered by Peak Democracy Inc
This agreement (“OPEN TOWN HALL AGREEMENT”) entered into as of the date that this
OPEN TOWN HALL AGREEMENT is fully executed by all parties, is by and between:
The City of Bozeman (“GOVERNMENT”), an organization having an address at PO
Box 1230, Bozeman, MT 59771, and
Peak Democracy Inc, a Delaware Corporation having an address at PO Box 516
Trinidad, CA 95570 ("PEAK DEMOCRACY").
1. BACKGROUND
1.1 The Parties
1.1.a GOVERNMENT is interested in broadening online civic engagement.
1.1.b PEAK DEMOCRACY is a for-profit company focused on increasing,
diversifying and synthesizing, civil online civic engagement via a suite of internet-based
services.
1.2 Problem: The parties believe that government operations and decision-making
processes can be enhanced by online forums that augment and diversify civic engagement, and
increase the insights gleaned by government staff and leaders.
1.3 Solution: The parties believe that enabling a new channel by which citizens can
learn about government issues and provide feedback via specially structured internet services
can augment and diversify civil, online civic engagement, and more specifically: (a) facilitate
easy and convenient participation in community issues, (b) prevent or limit the impact of
disruptive behavior from discouraging participation, and (c) improve the efficiency of decisions
makers to synthesize large amounts of diverse feedback.
1.4 Program: PEAK DEMOCRACY, and GOVERNMENT agree to implement
OPEN TOWN HALL, an internet service that helps local governments increase, diversify and
synthesize, civil online civic participation.
Now therefore, the parties agree as follows:
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Service Agreement Peak Democracy Inc
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2. OPEN TOWN HALL
2.1 GOVERNMENT will pay PEAK DEMOCRACY Four Thousand dollars for
initial one-time set up costst for OPEN TOWN HALL.
2.1.a. GOVERNMENT will pay PEAK DEMOCRACY Two Thousand One
Hundred Sixty dollars for a one year subscription at $200 per month, minus a 10% discount
for payment of a year’s subscription up front. The year subscription to begin when
GOVERNMENT’s OPEN TOWN HALL site is functioning and available to the public.
2.2 GOVERNMENT will designate a representative as the primary contact for
implementing OPEN TOWN HALL and thereby interact with PEAK DEMOCRACY.
Through this primary contact, GOVERNMENT will:
2.2.a Learn about the features, benefits and best practices of OPEN TOWN
HALL, and communicate these features, benefits and best practices to GOVERNMENT
employees, elected officials and residents.
2.2.b Specify the issues that GOVERNMENT wants to post on OPEN TOWN
HALL via the administrative system supplied for that purpose;
2.2.c Facilitate the implementation of OPEN TOWN HALL within
GOVERNMENT’S web site;
2.2.d Lead the promotion of (i) OPEN TOWN HALL in general and (ii) each
posted issue in particular, to GOVERNMENT residents via press coverage and email
notifications that use GOVERNMENT’S email lists.
2.3 PEAK DEMOCRACY will provide OPEN TOWN HALL to GOVERNMENT,
and accordingly will:
2.3.a Host the software as a service on PEAK DEMOCRACY-provisioned
servers;
2.3.b Provide support to implement OPEN TOWN HALL within
GOVERNMENT’S web site;
2.3.c Provide all features and services listed in Exhibit A ‘Scope of Work’
which is incorporated into this OPEN TOWN HALL AGREEMENT;
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2.3.d Advise GOVERNMENT on best practices to use with OPEN TOWN
HALL, such as the best ways to implement in a web site, the best types of issues to
post, and the best techniques to maximize usage by residents; and
2.3.e Assist residents that use GOVERNMENT’S OPEN TOWN HALL using
email as the primary means of this assistance.
3. MISCELLANEOUS
3.1 Duration: The initial duration of this OPEN TOWN HALL AGREEMENT is one
(1) year, commencing on the date that this OPEN TOWN HALL AGREEMENT is fully
executed by all the parties.
3.2 Extent: This OPEN TOWN HALL AGREEMENT embodies the entire
understanding of the parties and supersedes all previous communications, representations, or
understandings, whether oral or written, between the parties relating to the subject matter
hereof
3.3 Scope: Nothing contained in this OPEN TOWN HALL AGREEMENT will be
deemed to grant to GOVERNMENT either directly or by implication, estoppel, or otherwise
any license or other rights in or to any copyrights, copyrightable material, patents, patent
applications, or other proprietary interests of PEAK DEMOCRACY existing prior to the
effective date of this OPEN TOWN HALL AGREEMENT or arising out of performance of this
OPEN TOWN HALL AGREEMENT.
3.4 Independence: In performing their respective duties under this OPEN TOWN
HALL AGREEMENT, each of the parties will be operating as an independent contractor.
Nothing contained herein will in any way constitute any association, partnership, or joint
venture between the parties hereto, or be construed to evidence the intention of the parties to
establish any such relationship. Neither party will have the power to bind the other party or
incur obligations on the other party's behalf without the other party's prior written consent.
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3.6 Hold Harmless/Indemnification of GOVERNMENT by PEAK DEMOCRACY: To
the extent permitted by law, and except as otherwise provided in Paragraph 3.7, PEAK
DEMOCRACY agrees to protect, defend, hold harmless and indemnify GOVERNMENT, its
councils, commissions, officers, employees, volunteers and agents from and against any claim,
injury, liability, loss, cost, and/or expense or damage, including all costs and reasonable
attorney’s fees in providing a defense to any claim arising therefrom, for which
GOVERNMENT shall become liable arising from PEAK DEMOCRACY's negligent, reckless
or wrongful acts, errors, or omissions with respect to or in any way connected with the Services
performed by PEAK DEMOCRACY pursuant to this OPEN TOWN HALL AGREEMENT.
3.7 Hold Harmless/Indemnification of PEAK DEMOCRACY by GOVERNMENT:
The parties understand and agree that PEAK DEMOCRACY provides civility monitoring
services to GOVERNMENT under GOVERNMENT'S control and direction. Notwithstanding
paragraph 3.6, and to the extent that GOVERNMENT, its officers, officials and employees are
negligent related to PEAK DEMOCRACY’S civility monitoring services listed below and
which gives rise to an injury, claim or cause of action, GOVERNMENT agrees to defend,
indemnify and hold harmless PEAK DEMOCRACY and its agents, officers and employees,
against any and all claims, damages, suits arising from PEAK DEMOCRACY's civility
monitoring services, which are defined to include the following:
3.7.1. Assisting GOVERNMENT in drafting and implementing rules and standards with
respect to public comments;
3.7.2. Reviewing and monitoring the OPEN TOWN HALL public comment forum for
the purpose of achieving compliance with GOVERNMENT'S rules and standards;
3.7.3. Moving, removing, deleting, changing or not changing a comment in OPEN
TOWN HALL.
3.8 Applicable Law: This OPEN TOWN HALL AGREEMENT shall be
governed by, and GOVERNMENT and PEAK DEMOCRACY shall have all remedies
afforded each by the Uniform Commercial Code as adopted in the State of Montana.
This OPEN TOWN HALL AGREEMENT shall be governed by State of Montana law
and suits pertaining to this OPEN TOWN HALL AGREEMENT may only be brought
in courts located in Gallatin County, Montana.
3.8. Representations.
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To induce City to enter into this Agreement, PEAK DEMOCRACY makes the
following representations:
a. PEAK DEMOCRACY has familiarized itself with the nature and extent of this
Agreement, the Scope of Services, and with all local conditions and federal, state and local
laws, growth policies, adopted plans of the GOVERNMENT, ordinances, rules, and regulations
that in any manner may affect cost, progress or performance of the Scope of Services.
b. PEAK DEMOCRACY represents and warrants to GOVERNMENT that it has
the experience and ability to perform the services required by this Agreement; that it will
perform said services in a professional, competent and timely manner and with diligence and
skill; that it has the power to enter into and perform this Agreement and grant the rights granted
in it; and that its performance of this Agreement shall not infringe upon or violate the rights of
any third party, whether rights of copyright, trademark, privacy, publicity, libel, slander or any
other rights of any nature whatsoever, or violate any federal, state and municipal laws. The
GOVERNMENT will not determine or exercise control as to general procedures or formats
necessary to have these services meet this warranty.
3.9 Nondiscrimination: The PEAK DEMOCRACY will have a policy to provide
equal employment opportunity in accordance with all applicable state and federal anti-
discrimination laws, regulations, and contracts. The PEAK DEMOCRACY will not refuse
employment to a person, bar a person from employment, or discriminate against a person in
compensation or in a term, condition, or privilege of employment because of race, color,
religion, creed, political ideas, sex, age, marital status, national origin, actual or perceived
sexual orientation, gender identity, physical or mental disability, except when the reasonable
demands of the position require an age, physical or mental disability, marital status or sex
distinction. The PEAK DEMOCRACY shall be subject to and comply with Title VI of the
Civil Rights Act of 1964; Section 140, Title 2, United States Code, and all regulations
promulgated thereunder. The PEAK DEMOCRACY shall require these nondiscrimination
terms of its sub-consultants providing services under this agreement.
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3.10 Default and Termination: If either party fails to comply with any condition of
this Agreement at the time or in the manner provided for, the other party, at its option, may
terminate this Agreement and be released from all obligations if the default is not cured within
ten (10) days after written notice is provided to the defaulting party. Said notice shall set forth
the items to be cured. Additionally, the non-defaulting party may bring suit for damages,
specific performance, and any other remedy provided by law. These remedies are cumulative
and not exclusive. Use of one remedy does not preclude use of the others. Notices shall be
provided in writing and hand-delivered or mailed to the parties at the addresses set forth in the
first paragraph of this Agreement.
3.11 Reports/Accountability/Public Information: PEAK DEMOCRACY agrees to
develop and/or provide documentation as requested by the GOVERNMENT demonstrating
PEAK DEMOCRACY’s compliance with the requirements of this Agreement. PEAK
DEMOCRACY shall allow the GOVERNMENT, its auditors, and other persons authorized by
the GOVERNMENT to inspect and copy its books and records for the purpose of verifying that
the reimbursement of monies distributed to PEAK DEMOCRACY pursuant to this Agreement
was used in compliance with this Agreement and all applicable provisions of federal, state, and
local law. The PEAK DEMOCRACY shall not issue any statements, releases or information
for public dissemination without prior approval of the GOVERNMENT.
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In witness whereof, PEAK DEMOCRACY, and GOVERNMENT have executed this
OPEN TOWN HALL AGREEMENT by their respective officers hereunto duly authorized, on
the date and year hereinafter written:
Peak Democracy, Inc.
By_________________________________
(Signature)
Name______________________________
(Please Print)
Title_______________________________
Date______________________________
The City of Bozeman
By_________________________________
(Signature)
Name______________________________
(Please Print)
Title_______________________________
Date_______________________________
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OPEN
Exhibit A: Scope of Work
Open Town Hall is a feature-rich online civic engagement
and their communities identify and explore broad public interests and ultimately increase public trust in
government. This document summarizes how Open Town Hall
public interests and builds that trust.
OPEN TOWN HALL
Scope of Work
rich online civic engagement service that is designed to help government agencies
and their communities identify and explore broad public interests and ultimately increase public trust in
s document summarizes how Open Town Hall connects each user’s experience with broad
that is designed to help government agencies
and their communities identify and explore broad public interests and ultimately increase public trust in
each user’s experience with broad
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Table of Contents
Scope of Services ................................................................
Forum Support Services ................................
Information Technology Services ................................
Work Products ................................................................
The Open Town Hall Portal ................................
Eight Ways to Guide the Dialog ................................
Ten Ways to Glean Common Interests
Additional Features ................................
Forum Administration ................................
Topic Introductions ................................
Marketing Templates ................................
Email Announcements ................................
Comment Monitoring ................................
Emails to Disruptive Authors ................................
Topic Reports ................................................................
Obligations of the Client ................................
Before the First Topic ................................
For each topic................................................................
Performance Standards ................................
Turnaround Time for Comment Monitoring
Turnaround Time for Service Requests from Client
Turnaround Time for Service Requests from other Users
Records Retention................................
Key Contractor Personnel ................................
Robert Vogel, CEO ................................
Rob Hines, Account Manager ................................
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Table of Contents
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Turnaround Time for Comment Monitoring ................................................................................................
Turnaround Time for Service Requests from Client ................................................................
round Time for Service Requests from other Users ................................................................
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Scope of Services
1
Scope of Services
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Peak Democracy staff will provide the following su
Training
Description
Via web conferencing, Peak Democracy staff will provide training on how to use the service.
Best Practices
Description
Peak Democracy staff will provide advice and documentation on best practices for governme
best practices on how to maintain civil and legal forums as well as best practices on how to optimize the quality and
quantity of user participation.
Webpage Look
Description
Peak Democracy staff will make clients forums
fonts. Client can also designate a name for its services such as “Open City Hall”, “Open County Hall”, or other custom
name.
Heat Maps
Description
Peak Democracy staff will post maps on the client’s service that correspond to Shape or KML files provided by client.
Topic Development
Description
Peak Democracy staff will help client staff craft topic content, and post topic content on client’s website.
Community
Assistance
Forum
Monitoring
User
Authentication
Reconciliation
2
Peak Democracy staff will provide the following support services.
Via web conferencing, Peak Democracy staff will provide training on how to use the service.
Peak Democracy staff will provide advice and documentation on best practices for government online forums
best practices on how to maintain civil and legal forums as well as best practices on how to optimize the quality and
Peak Democracy staff will make clients forums match the look of the client’s website by customizing images, colors and
fonts. Client can also designate a name for its services such as “Open City Hall”, “Open County Hall”, or other custom
maps on the client’s service that correspond to Shape or KML files provided by client.
Peak Democracy staff will help client staff craft topic content, and post topic content on client’s website.
Training
Best
Practices
Webpage
Look
Heat Maps
Topic
Development
Topic
Marketing
Technical
Support
Community
Assistance
Authentication
Issue
Reconciliation
Forum
Support
Services
nt online forums – including
best practices on how to maintain civil and legal forums as well as best practices on how to optimize the quality and
match the look of the client’s website by customizing images, colors and
fonts. Client can also designate a name for its services such as “Open City Hall”, “Open County Hall”, or other custom
maps on the client’s service that correspond to Shape or KML files provided by client.
Peak Democracy staff will help client staff craft topic content, and post topic content on client’s website.
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Topic Marketing
Description
Peak Democracy staff will work with client staff to market topics via techniques such as press releases, posting on social
media, HTML-formatted email announcements to email subscriber lists, and professionally designed flyers with QR
codes.
Technical Support
Description
Peak Democracy staff will provide technical support to client staff. This support will be available via email, phone and
web conferencing.
Community Assistance
Description
Peak Democracy staff will provide a help des
via links on service to email, and when necessary via phone.
Forum Monitoring
Description
Peak Democracy staff (in conjunction with Company’s software) will monitor user r
the client’s service.
User Authentication
Description
Peak Democracy staff (in conjunction with Company’s software) will authenticate all users that register. This
authentication includes, (1) confirming that each
street address, and (3) monitoring each registrants name, IP address as well as browser cookies.
Issue Reconciliation
Description
If Peak Democracy software and staff detect activi
Peak Democracy staff will work with client staff to reconcile the issue.
3
Peak Democracy staff will work with client staff to market topics via techniques such as press releases, posting on social
formatted email announcements to email subscriber lists, and professionally designed flyers with QR
Peak Democracy staff will provide technical support to client staff. This support will be available via email, phone and
Peak Democracy staff will provide a help desk for the client’s user community. This assistance will be available primarily
via links on service to email, and when necessary via phone.
Peak Democracy staff (in conjunction with Company’s software) will monitor user registrations and content posted on
Peak Democracy staff (in conjunction with Company’s software) will authenticate all users that register. This
authentication includes, (1) confirming that each registrant’s email address is active, (2) geocoding each registrants
street address, and (3) monitoring each registrants name, IP address as well as browser cookies.
If Peak Democracy software and staff detect activities or content that potentially violates the client’s guidelines, then
Peak Democracy staff will work with client staff to reconcile the issue.
Peak Democracy staff will work with client staff to market topics via techniques such as press releases, posting on social
formatted email announcements to email subscriber lists, and professionally designed flyers with QR
Peak Democracy staff will provide technical support to client staff. This support will be available via email, phone and
k for the client’s user community. This assistance will be available primarily
egistrations and content posted on
Peak Democracy staff (in conjunction with Company’s software) will authenticate all users that register. This
registrant’s email address is active, (2) geocoding each registrants
street address, and (3) monitoring each registrants name, IP address as well as browser cookies.
ties or content that potentially violates the client’s guidelines, then
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Peak Democracy will provide the following
Implementation
Description
At the client’s discretion, Peak Democracy will implement the service on either: (a) an iframe on a webpage within the
client’s website, (b) a PeakDemocracy.com subdomain established for the client, or (c) a dedicated website domain
established by the client.
Hosting
Description
Peak Democracy will host client’s service on a server provisioned by the Company.
Performance
Description
Peak Democracy will provide network bandwidth between its servers and the Internet at levels that are compara
popular consumer web services.
Availability
Description
Peak Democracy will continuously monitor client’s service for availability.
Access
Description
Peak Democracy will maintain access to client’s service 24 hours a day, 7 days a week.
Backup
Records
Retention
4
Peak Democracy will provide the following Information Technology Services.
At the client’s discretion, Peak Democracy will implement the service on either: (a) an iframe on a webpage within the
client’s website, (b) a PeakDemocracy.com subdomain established for the client, or (c) a dedicated website domain
Peak Democracy will host client’s service on a server provisioned by the Company.
Peak Democracy will provide network bandwidth between its servers and the Internet at levels that are compara
Peak Democracy will continuously monitor client’s service for availability.
Peak Democracy will maintain access to client’s service 24 hours a day, 7 days a week.
Implementation
Hosting
Performance
AvailabilityAccess
Records
Retention
Information
Technology
Services
At the client’s discretion, Peak Democracy will implement the service on either: (a) an iframe on a webpage within the
client’s website, (b) a PeakDemocracy.com subdomain established for the client, or (c) a dedicated website domain
Peak Democracy will provide network bandwidth between its servers and the Internet at levels that are comparable to
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Backup
Description
Peak Democracy will maintain daily backups of client’s service.
Records Retention
Description
Peak Democracy will retain the client’s serv
service that provides 99.999999999% durability. Client’s staff can also download its forum content in PDF and CSV
format for the client’s own storage, archive and analysis
5
Peak Democracy will maintain daily backups of client’s service.
cy will retain the client’s service for the client’s record retention period via Amazon.com’s S3 storage
provides 99.999999999% durability. Client’s staff can also download its forum content in PDF and CSV
format for the client’s own storage, archive and analysis
e for the client’s record retention period via Amazon.com’s S3 storage
provides 99.999999999% durability. Client’s staff can also download its forum content in PDF and CSV
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Work Products
The Open Town Hall Portal
Peak Democracy will provide the client with one Ope
that portal for an unlimited number of full or part time employees of client. The Open Town Hall portal
will support these features:
• Eight Ways to Guide the Dialog
• Ten Ways to Glean Common Interests
• Additional Features
• Forum Administration
6
Open Town Hall Portal
Peak Democracy will provide the client with one Open Town Hall portal and grant administrative access to
that portal for an unlimited number of full or part time employees of client. The Open Town Hall portal
Eight Ways to Guide the Dialog
Ten Ways to Glean Common Interests
n Town Hall portal and grant administrative access to
that portal for an unlimited number of full or part time employees of client. The Open Town Hall portal
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Open Town Hall features eight kinds of topics, each designed to guide the public dialog toward broad public
interests.
Formal Feedback
Description Guidance
Structured like a council or
commission meeting, each user
submits one on-topic statement
per topic.
Users are restricted to one statement per topic to preclude any one person from
dominating the forum. Peak Democracy monitors every statement to ensure it is
on topic defined by the client to be in the bro
can post a response either publicly or privately to a statement.
Feedback With Support
Description Guidance
Users submit one on-topic
statement per topic, which other
users can support. Readers can
sort statements by support.
In addition to Formal Feedback guidance, the links posted by social media share
buttons bring friends back to participate in the topic, not to support the sharer’s
statement. The support count can also be hidden to preclude the perception
vote.
Open Ideas
Description Guidance
Structured like a workshop or
charrette, each user submits ideas
in an open brainstorming phase.
Following the standard brainstorm protocol, initial ideas are not evaluated or
treated as final candidates for
facilitator, who synthesizes a small number of feasible themes in the broad public
interest. During the refine phase, the community and the facilitator discuss the
facilitator's themes.
Priority List
Area Plan
Survey
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kinds of topics, each designed to guide the public dialog toward broad public
Guidance
Users are restricted to one statement per topic to preclude any one person from
dominating the forum. Peak Democracy monitors every statement to ensure it is
on topic defined by the client to be in the broad public interest. If necessary, staff
can post a response either publicly or privately to a statement.
Guidance
In addition to Formal Feedback guidance, the links posted by social media share
buttons bring friends back to participate in the topic, not to support the sharer’s
statement. The support count can also be hidden to preclude the perception
Guidance
Following the standard brainstorm protocol, initial ideas are not evaluated or
treated as final candidates for implementation. Rather, they are reviewed by a
facilitator, who synthesizes a small number of feasible themes in the broad public
interest. During the refine phase, the community and the facilitator discuss the
facilitator's themes.
Formal
Feedback
Feedback
With Support
Open Ideas
Tally
Priority 500
Priority List
Survey
Eight Ways
to Guide
the Dialog
kinds of topics, each designed to guide the public dialog toward broad public
Users are restricted to one statement per topic to preclude any one person from
dominating the forum. Peak Democracy monitors every statement to ensure it is
ad public interest. If necessary, staff
can post a response either publicly or privately to a statement.
In addition to Formal Feedback guidance, the links posted by social media share
buttons bring friends back to participate in the topic, not to support the sharer’s
statement. The support count can also be hidden to preclude the perception of a
Following the standard brainstorm protocol, initial ideas are not evaluated or
implementation. Rather, they are reviewed by a
facilitator, who synthesizes a small number of feasible themes in the broad public
interest. During the refine phase, the community and the facilitator discuss the
88
Tally
Description Guidance
Users select preferred option from
a list of options
The options are defined by the client to be in the broad public interest, and are
labeled ‘positions’ not ‘votes’. The links posted by social media share buttons
bring friends back to parti
Priority 500
Description Guidance
Modeled after participatory
budgeting workshops, users
allocate $500 to a set of priorities
Users asked to prioritize items pre
interest, with a limited ($500) budget.
Priority List
Description Guidance
Users drag items up or down to
prioritize them in a list.
Users asked to prioritize items pre
interest.
Area Plan
Description Guidance
Users place land use place-types
(e.g., open space, commercial,
etc.) on a map to indicate
preferred land use.
Users asked to use place types pre
interest.
Survey
Description Guidance
Users complete a traditional
survey.
Users are guided through a series of questions designed by the client.
are constrained to lie within parameters defined by
Each question can be one of six types: Textbox, Textarea
Checkboxes, Numeric and Select from list.
8
Guidance
The options are defined by the client to be in the broad public interest, and are
labeled ‘positions’ not ‘votes’. The links posted by social media share buttons
bring friends back to participate in the topic, not to support the sharer’s position.
Guidance
Users asked to prioritize items pre-defined by client to be in the
interest, with a limited ($500) budget.
Guidance
Users asked to prioritize items pre-defined by client to be in the broad public
interest.
Guidance
Users asked to use place types pre-defined by client to be in the broad public
interest.
Guidance
Users are guided through a series of questions designed by the client.
are constrained to lie within parameters defined by the client for each question.
Each question can be one of six types: Textbox, Textarea, Radio Buttons,
Checkboxes, Numeric and Select from list.
The options are defined by the client to be in the broad public interest, and are
labeled ‘positions’ not ‘votes’. The links posted by social media share buttons
cipate in the topic, not to support the sharer’s position.
defined by client to be in the broad public
defined by client to be in the broad public
defined by client to be in the broad public
Users are guided through a series of questions designed by the client. Responses
the client for each question.
, Radio Buttons,
89
Peak Democracy features ten 'Insights' that are
back to the community. Not just back-end analysis tools (that are only availa
to all residents, enabling every resident to better understand the broad public interests in their own
community, and thereby build consensus.
Word Cloud
Description
An interactive set of words sized to reflect their frequency in the
submitted statements. Clicking a word displays all statements
containing that word.
Search
Description
A form used to select statements from authors in specific cities or
statements containing a user-defined phrase.
Demographics*
Description
A clickable bar graph displaying the number of users by age, gender
or frequency of participation.
Average
Priority
Aggregate
Area Plan
Connected
Statements
Pending
Statements
9
that are publicly available analysis tools that reflect
end analysis tools (that are only available to staff), Insights are available
to all residents, enabling every resident to better understand the broad public interests in their own
community, and thereby build consensus.
Reflected Interests
sized to reflect their frequency in the
submitted statements. Clicking a word displays all statements
Shows interests expressed through frequently
used words found across many statements.
Reflected Interests
form used to select statements from authors in specific cities or
defined phrase.
Shows how interests vary from city to city, and
how interests are expressed through a key
phrase.
Reflected Interests
A clickable bar graph displaying the number of users by age, gender Shows how interests vary by age or by gender.
The frequency of participation graph reflects how
the interests of ‘frequent flyers’ (residents who
frequently participate in Open Town Hall) differ
from those participating for the first time.
Word
Cloud
Search
Demographics*
Map
Tally
Average
Allocation
Average
Priority
Pending
Statements
Ten Ways to
Glean Common
Interests
reflect common interests
ble to staff), Insights are available
to all residents, enabling every resident to better understand the broad public interests in their own
Shows interests expressed through frequently
used words found across many statements.
Shows how interests vary from city to city, and
are expressed through a key
Shows how interests vary by age or by gender.
The frequency of participation graph reflects how
the interests of ‘frequent flyers’ (residents who
ently participate in Open Town Hall) differ
from those participating for the first time.
90
Map
Description
An interactive map displaying regions within the client’s jurisdiction:
council districts, planning districts, bull’s eye ci
project, transportation corridors, focus areas, neighborhoods, etc.
For Tally, Priority 500 and Priority List topics, hovering over regions
also displays the tally, average allocation or average priority of users
from that region.
Tally
Description
Tally of positions over all participants
Average Allocation
Description
The amount allocated to items in a Priority 500 topic, averaged over
all participants.
Average Priority
Description
The priority rank of all items averaged over all participants.
Aggregate Area Plan
Description
An interactive map displaying all place types as located by all
participants. Specific categories of place types (e.g., open space,
industry, commercial development) can be selectively displayed.
Connected Statements
Description
“Users who support this statement also supported these
statements”. Borrowed from Amazon.com’s shopping feature:
“Users who bought this book also bought these books”. A clickable
listing or graph of statements, connected with other statements by
users who support multiple statements.
Pending Statements
Description
Statements that are not shown on the main statements page, either
because the author has not yet finished registering with Peak
Democracy, or because the statement does not meet the client’s
guidelines for civility.
*Note that the demographics insight is only available to staff
of birth on a public website.
10
Reflected Interests
An interactive map displaying regions within the client’s jurisdiction:
council districts, planning districts, bull’s eye circles around a
project, transportation corridors, focus areas, neighborhoods, etc.
For Tally, Priority 500 and Priority List topics, hovering over regions
also displays the tally, average allocation or average priority of users
Shows how interests vary by place, e.g., distance
from a project or a neighborhood.
Reflected Interests
Shows trends in preferred position across all
participants.
Reflected Interests
The amount allocated to items in a Priority 500 topic, averaged over Show trends in Priorities over all participants,
given limited resources.
Reflected Interests
ll items averaged over all participants. Shows trends in Priorities over all participants.
Reflected Interests
An interactive map displaying all place types as located by all
types (e.g., open space,
industry, commercial development) can be selectively displayed.
Shows where participants would like to see open
space, industry, commercial development, etc.
Reflected Interests
ort this statement also supported these
statements”. Borrowed from Amazon.com’s shopping feature:
“Users who bought this book also bought these books”. A clickable
listing or graph of statements, connected with other statements by
Shows interests grouped by similar content.
Since two statements are connected when
someone supports them both, connected
statements tend to have similar content (like the
books listed in Amazon’s shopping feature).
Reflected Interests
Statements that are not shown on the main statements page, either
because the author has not yet finished registering with Peak
Democracy, or because the statement does not meet the client’s
Shows interests of those who have not yet
finished registering, or have written uncivil
statements
*Note that the demographics insight is only available to staff – as many users are reluctant to post their year
interests vary by place, e.g., distance
from a project or a neighborhood.
Shows trends in preferred position across all
Show trends in Priorities over all participants,
given limited resources.
Shows trends in Priorities over all participants.
Shows where participants would like to see open
space, industry, commercial development, etc.
Shows interests grouped by similar content.
Since two statements are connected when
someone supports them both, connected
statements tend to have similar content (like the
books listed in Amazon’s shopping feature).
terests of those who have not yet
finished registering, or have written uncivil
as many users are reluctant to post their year
91
Additional Features
In addition all topic types have access to the following features and services:
Feature / Service
All topics can be embedded in the agency’s official website
Animated widgets available to embed on the agency’s home page
and other websites.
Name Not Shown For each topic, the client can require
participants to display their full name next to their content, or
allow them to display "Name not shown.” In either case, full
registration is required by participant, and full authentication is
conducted by Peak Democracy.
Users can post video, images, files and other media types with
statements.
Optimized presentation for mobile phones
QR code generator available
Subscription via SMS available
Integrates with social media
Topic marketing services, including professionally designed html
email announcements and posters
Translation via Google translate
All public data downloadable via PSD and CSV (spreadsheet) files
11
In addition all topic types have access to the following features and services:
Benefits
All topics can be embedded in the agency’s official website
This creates a formality (like council chambers)
which encourages statements that are
civil.
Animated widgets available to embed on the agency’s home page To build participation
Name Not Shown For each topic, the client can require
participants to display their full name next to their content, or
em to display "Name not shown.” In either case, full
registration is required by participant, and full authentication is
To build participation
Users can post video, images, files and other media types with To build participation
To build participation
To build participation
To build participation
To build participation
ting services, including professionally designed html To build participation
To build participation
All public data downloadable via PSD and CSV (spreadsheet) files To facilitate review and analysis
This creates a formality (like council chambers)
which encourages statements that are on topic and
analysis
92
In addition we provide these back end tools to create and manage topics and to monitor and build
participation. Note that Peak Democracy and staff both have access to these tools. Peak Democracy typically
takes an active role in forum administration, at the discretion of the client.
Peak Network
Description
Search tool into a knowledge base that
enables administrator to search by key word
across all topics launched by all Peak
Democracy clients. Topics in the search
results can be copied into the
administrator’s portal with a single click.
Topic Editor
Description
Simple editor for creating new topics and
managing existing topics, including their
name, question, introduction, closeout
statement, list of public officials who are
listening and configuration of the various
input tools: Tally, Priority 500, Priority List,
Area Plan, Map selection etc.
Participation
reports
Monitoring
the Monitor
12
In addition we provide these back end tools to create and manage topics and to monitor and build
participation. Note that Peak Democracy and staff both have access to these tools. Peak Democracy typically
dministration, at the discretion of the client.
Purpose
enables administrator to search by key word
To help the administrator design a new topic by providing easy access to
existing topics that have common objectives, and to use them as a
starting template with a single click.
Purpose
ly, Priority 500, Priority List,
To enable the admin to easily create and/or manage topics, preview
draft topics in private mode with other admins (including Peak
Democracy), and launch topics.
Peak
Network
Topic Editor
Forum Editor
Announcement User Surveys
Monitoring
the Monitor
Forum
Administration
In addition we provide these back end tools to create and manage topics and to monitor and build
participation. Note that Peak Democracy and staff both have access to these tools. Peak Democracy typically
To help the administrator design a new topic by providing easy access to
existing topics that have common objectives, and to use them as a
To enable the admin to easily create and/or manage topics, preview
draft topics in private mode with other admins (including Peak
93
Forum Editor
Description
Simple editor for grouping topics into
forums: categories of topics around similar
themes.
Announcement
Description
A button to announce topics and topic
updates to current subscribers
User Surveys
Description
First time users will be surveyed on their
satisfaction with the service.
Participation reports
Description
Cumulative visitors, participants and
subscribers
Monitoring the Monitor
Description
Real-time monitoring of Peak Democracy’s
monitoring of statements.
13
Purpose
forums: categories of topics around similar
To enable users to easily navigate to topics of interest.
Purpose
To notify subscribers of key developments in the forum topics.
Purpose
To build participation by monitoring user satisfaction and improving
service to meet user requirements
Purpose
To build participation by tracking it and its correlation with outreach
efforts.
Purpose
time monitoring of Peak Democracy’s To provide the admin with an overview of Peak Democracy’s monitoring
process, including a list of statements that are civil versus not civil and
their status in the statement resolution protocol.
To enable users to easily navigate to topics of interest.
To notify subscribers of key developments in the forum topics.
To build participation by monitoring user satisfaction and improving the
To build participation by tracking it and its correlation with outreach
To provide the admin with an overview of Peak Democracy’s monitoring
process, including a list of statements that are civil versus not civil and
tion protocol.
94
Topic Introductions
Peak Democracy will be available to write the topic introductions that guide the dialog and frame the
topic. We will also be available to review and/or edit the client’s drafts at client’s discretion.
Marketing Templates
Peak Democracy will provide the client with templates that can be used to market each topic, including
drafts of press releases, announcements for emails or newsletters
posters or fliers for the client to print
Email Announcements
Peak Democracy will be available to draft emails that announce new topics and updates to existing topics.
Upon client’s approval, Peak Democracy will distribute those announcements to subscribers.
Comment Monitoring
Peak Democracy staff and software will monitor every comment to ensure each comment complies with
the client’s guidelines for civility. If Peak Democracy believes that a comment may not meet those
guidelines, we move the comment off the forum onto a s
and ask our client whether the statement violates their guidelines for civility. If the client confirms that
the statement violates the guidelines, then Peak Democracy contacts the author (see below). If the c
decides the statement does not violate the guidelines, then Peak Democracy moves the statement back on
to the forum page.
In no case does Peak Democracy edit or delete any comment without the author’s approval.
Emails to Disruptive Authors
When the client acknowledges that a participant’s statement violates the client’s guidelines for civility,
Peak Democracy will draft an email to the participant inviting him or her to edit their statement to comply
with those guidelines. Upon client’s approval of
keep the client apprised of any changes or emails received from the participant.
Topic Reports
Peak Democracy will be available to generate a PDF and/or a spreadsheet of all comments and other
public input from participants. The client and/or members of the general public can also download these
same documents from the Open Town Hall forum.
14
Peak Democracy will be available to write the topic introductions that guide the dialog and frame the
topic. We will also be available to review and/or edit the client’s drafts at client’s discretion.
plates
Peak Democracy will provide the client with templates that can be used to market each topic, including
drafts of press releases, announcements for emails or newsletters for the client to distribute
rint and distribute.
Email Announcements
Peak Democracy will be available to draft emails that announce new topics and updates to existing topics.
Upon client’s approval, Peak Democracy will distribute those announcements to subscribers.
ing
Peak Democracy staff and software will monitor every comment to ensure each comment complies with
the client’s guidelines for civility. If Peak Democracy believes that a comment may not meet those
guidelines, we move the comment off the forum onto a separate page (the ‘Pending Statements’ page)
and ask our client whether the statement violates their guidelines for civility. If the client confirms that
the statement violates the guidelines, then Peak Democracy contacts the author (see below). If the c
decides the statement does not violate the guidelines, then Peak Democracy moves the statement back on
In no case does Peak Democracy edit or delete any comment without the author’s approval.
Emails to Disruptive Authors
client acknowledges that a participant’s statement violates the client’s guidelines for civility,
Peak Democracy will draft an email to the participant inviting him or her to edit their statement to comply
with those guidelines. Upon client’s approval of that draft, Peak Democracy will send it to the author and
keep the client apprised of any changes or emails received from the participant.
Peak Democracy will be available to generate a PDF and/or a spreadsheet of all comments and other
lic input from participants. The client and/or members of the general public can also download these
same documents from the Open Town Hall forum.
Peak Democracy will be available to write the topic introductions that guide the dialog and frame the
topic. We will also be available to review and/or edit the client’s drafts at client’s discretion.
Peak Democracy will provide the client with templates that can be used to market each topic, including
for the client to distribute and drafts of
Peak Democracy will be available to draft emails that announce new topics and updates to existing topics.
Upon client’s approval, Peak Democracy will distribute those announcements to subscribers.
Peak Democracy staff and software will monitor every comment to ensure each comment complies with
the client’s guidelines for civility. If Peak Democracy believes that a comment may not meet those
eparate page (the ‘Pending Statements’ page)
and ask our client whether the statement violates their guidelines for civility. If the client confirms that
the statement violates the guidelines, then Peak Democracy contacts the author (see below). If the client
decides the statement does not violate the guidelines, then Peak Democracy moves the statement back on
In no case does Peak Democracy edit or delete any comment without the author’s approval.
client acknowledges that a participant’s statement violates the client’s guidelines for civility,
Peak Democracy will draft an email to the participant inviting him or her to edit their statement to comply
that draft, Peak Democracy will send it to the author and
Peak Democracy will be available to generate a PDF and/or a spreadsheet of all comments and other
lic input from participants. The client and/or members of the general public can also download these
95
Obligations of the Client
Drawing on our experience from more than 1000 forum topics, Peak Democracy is
client in executing each of these tasks.
Before the First Topic
Before launching the first topic, the client will
• Approve the guidelines for civility
• Formulate the initial outreach strategy
• Select a home page for the forum, eithe
Democracy
• Should the home page be on the client’s website, then the client will embed an html snippet
provided by Peak Democracy in that page.
•
For each topic
For each topic, the client will
• Select the topic for public input
• Provide background information
• Approve any topic introduction written by Peak Democracy
• Approve any marketing materials distributed by Peak Democracy
• Review statements that Peak Democracy identifies as potentially uncivil. For e
the client classifies it as either meeting or failing to meet the client’s guidelines for civility. For each
uncivil statement, the client approve
Though it is not strictly required, it is highly recommended that the client post
the conclusion of each topic which summarizes
outcome statement should describe how input from Open Town Hall was incorporated i
process. Our experience tells us that when clients post outcome statements, residents receive feedback
that their participation is worthwhile, they continue to participate, and public trust in government grows.
15
Obligations of the Client
Drawing on our experience from more than 1000 forum topics, Peak Democracy is
tasks.
Before launching the first topic, the client will
Approve the guidelines for civility
outreach strategy
Select a home page for the forum, either on the client’s website or on one provisioned by Peak
Should the home page be on the client’s website, then the client will embed an html snippet
provided by Peak Democracy in that page.
for public input
Provide background information
introduction written by Peak Democracy
Approve any marketing materials distributed by Peak Democracy
Review statements that Peak Democracy identifies as potentially uncivil. For e
it as either meeting or failing to meet the client’s guidelines for civility. For each
uncivil statement, the client approves all emails sent by Peak Democracy to the author.
is highly recommended that the client posts an ‘outcome statement’ at
the conclusion of each topic which summarizes the decision made or the action taken. If possible, the
outcome statement should describe how input from Open Town Hall was incorporated i
process. Our experience tells us that when clients post outcome statements, residents receive feedback
that their participation is worthwhile, they continue to participate, and public trust in government grows.
available to assist the
r on the client’s website or on one provisioned by Peak
Should the home page be on the client’s website, then the client will embed an html snippet
Review statements that Peak Democracy identifies as potentially uncivil. For each such statement,
it as either meeting or failing to meet the client’s guidelines for civility. For each
all emails sent by Peak Democracy to the author.
an ‘outcome statement’ at
action taken. If possible, the
outcome statement should describe how input from Open Town Hall was incorporated into the decision
process. Our experience tells us that when clients post outcome statements, residents receive feedback
that their participation is worthwhile, they continue to participate, and public trust in government grows.
96
Performance Standards
Turnaround Time for Comment Monitoring
Peak Democracy software will monitor all comments immediately as they are entered by users. Peak
Democracy staff will monitor all comments:
posting during business hours (8am
12 hours of posting off business hours.
Turnaround Time for Service Requests from Client
Peak Democracy will respond to all service requests:
within one hour of receipt of the request via email or phone during business hours.
Turnaround Time for Service Requests from
Peak Democracy will respond to all service requests:
within 4 hours of receipt of the request via email during business hours.
Records Retention
Peak Democracy will maintain all input from users on Amazon.com S3's storage designed to provide
99.999999999% durability.
16
Performance Standards
Turnaround Time for Comment Monitoring
software will monitor all comments immediately as they are entered by users. Peak
all comments: 95% of comments will be monitored within 20 minutes of
ess hours (8am – 5pm Pacific Time), and 95% of comments will be monitored
12 hours of posting off business hours.
Turnaround Time for Service Requests from Client
all service requests: 95% of all service requests wil
within one hour of receipt of the request via email or phone during business hours.
Turnaround Time for Service Requests from other Users
all service requests: 95% of all service requests will be responded
within 4 hours of receipt of the request via email during business hours.
Peak Democracy will maintain all input from users on Amazon.com S3's storage designed to provide
software will monitor all comments immediately as they are entered by users. Peak
within 20 minutes of
will be monitored within
Turnaround Time for Service Requests from Client
will be responded to
within one hour of receipt of the request via email or phone during business hours.
other Users
will be responded to
Peak Democracy will maintain all input from users on Amazon.com S3's storage designed to provide
97
Key Contractor Personnel
Peak Democracy prides itself on providing superb custom service to its client
government agencies. In order to assure that our government clients are
delighted (not just satisfied) with our service, we assign a member of our
executive team to each client suppor
Robert Vogel, CEO
Each support team is led by our co
consider Robert to be the country’s trail
government online civic engagement.
Rob Hines, Account Manager
The other key person on the support team will be Rob Hines. Rob has been
the account manager for more than 50% of
a great deal of experience and education regarding urban and regional
planning – as well as public outreach.
Excerpts of the resumes for Robert and Rob are inserted below.
17
Key Contractor Personnel
emocracy prides itself on providing superb custom service to its client
government agencies. In order to assure that our government clients are
delighted (not just satisfied) with our service, we assign a member of our
executive team to each client support team.
our co-founder and CEO – Robert Vogel. Many
consider Robert to be the country’s trail-blazer and leading expert in
government online civic engagement.
, Account Manager
n on the support team will be Rob Hines. Rob has been
more than 50% of Peak Democracy’s clients. He has
a great deal of experience and education regarding urban and regional
as well as public outreach.
esumes for Robert and Rob are inserted below.
emocracy prides itself on providing superb custom service to its client
Robert Vogel. Many
n on the support team will be Rob Hines. Rob has been
Peak Democracy’s clients. He has
98
Robert Vogel, CEO
Peak Democracy Inc, PO Box 516, Trinida
Phone: 866 535 8894 Fax: 866 506 4598
Experience
CEO and Co-Founder, Peak Democr
Co-founded Peak Democracy, In
government by providing online
Directed the development of soft
Executive Director, Kitchen Democr
Founded a non-profit organizatio
online civic engagement in that c
Delivered online civic engageme
CEO and Founder, Onsite Systems,
Founded Onsite Systems, Inc. to
trials of new drugs
Accelerated the submission of m
agencies for the 30 largest global
Maintained profitability for all b
for two years as advisor/consulta
Education
Master’s Degree in Physics, UC Ber
Specialized in cosmology funded by
Master’s and Bachelor’s Degree in Ma
Four year combined undergraduate a
achievement in mathematics as an un
Skills
Focused technical, scientific and seni
technology firms
18
, CEO
dad, CA 95570
E-Mail: Robert@peakdemocracy.com
racy, Inc. No
Inc with the mission to broaden civic engagement and build p
ne civic engagement services to cities, counties and other gove
tware used by more than 50 agencies in more than 900 forum
racy March 2
on funded partially by a grant from the City of Berkeley CA
city
ent services to more than 5000 Berkeley residents
Inc.
o provide technology assisting large pharmaceutical firms in
more than 50 new drug applications to the FDA and overseas
al pharmaceutical firms
ut one of the 14 years. Sold the company in 1996 and worke
tant
keley
the laboratory of Nobel Laureate Saul Perlmutter
Mathematics, University of Chicago
and graduate program. Awarded the Paul R. Cohen award
ndergraduate
nior executive skills required to found and build successful pi
Nov 2007 - Present
public trust in
government agencies
ms nationwide
2006-October 2007
A to facilitate
1982 - 1996
their clinical
s regulatory
ed for the acquirer
2006
1978
for outstanding
ioneering
99
Rob Hines, Account Manager
Peak Democracy Inc, 1900 Addison Street
Phone: 866 535 8894 Fax: 866 506 4598
Experience
Account Manager, Peak Democracy
Consults with clients to develop a
civic engagement solution on a top
Works within the Peak Democracy
tools, processes, and workflows to
Assists and trains clients to use Pe
Senior Organizer, Green Party of Ca
Recruits, interviews, and screens c
across Canada.
Assists executive officers of riding
advice on how to draft annual plan
legislative requirements of The El
Constitution of the Green Party of
Manages conflict, communication
Education
Cape Breton University - Sydney NS
General BA
Ryerson University - Toronto ON
BAA Urban Planning & Regional Pla
Dalhousie University - Halifax NS
BA Urban Design
Skills
Structured and goal oriented with
empowerment of individuals with
Gets the job done quickly and effic
19
Account Manager
eet, Suite 200, Berkeley CA 94704
E-Mail: robhines@peakdemocracy.com
y, Inc. Augus
targeted approach using the most appropriate tools to deploy
pic-by-topic basis.
y Customer Service Team to identify opportunities for the deve
o improve client service.
eak Democracy’s software solutions.
anada January
candidates to run for the office of Member of Parliament in Ele
g associations in managing their organizations which would inc
ns, conduct meetings, maintain records, access data, and adher
ections Act, The Privacy Act, Riding Association Constitution, a
f Canada.
gaffes, and potential crisis situations.
S
anning
h attention to process, stakeholders, and communication and en
h capacity building and motivation.
ciently with excellent problem solving skills.
st 2012 – Present
y a custom online
elopment of new
ry 2008 - July 2012
ectoral Districts
clude giving
re to the
and the
1 Year
1 Year
1 Year
ncourages the
100