HomeMy WebLinkAbout09-27-23 Correspondence - Montana Rural Water Systems - ServLine Leak Protection Program I!
tana Rural
Wa1tr Systems, Ina
Friends
Helping Frlends
T1 P3 153 ..."—AUTO"ALL FOR AADC 590
MAYOR
CITY OF BOZEMAN
PO BOX 1230
BOZEMAN,MT 59771-1230
September 20, 2023
Greetings:
I am reaching out to you today,first,to simply thank you for continually fulfilling your important mission of ensuring
the highest quality water and wastewater services for the communities you serve. Everyone at Montana Rural Water
Systems, Inc. has the utmost respect for the critical work our members are performing every day.
Additionally, I want to be sure you are aware of our Affinity Partner,the ServLine Leak Protection Program,and
understand the value this program can bring to your utility and its customers.ServLine provides financial protection
to utilities for losses from customer water leaks.The program also educates homeowners about their water loss
responsibilities and gives utilities an opportunity to provide help for families to manage a large, unexpected expense.
Customers value the program and appreciate utilities that offer it. On average,96%of a utility's customer base chooses to
remain in the program.
Benefits to utilities:
•Recaptures lost revenue and bad debt associated with water leaks
•Reduces and simplifies staff workload
•Zero cost to the utility
• Increases customer satisfaction
Benefits to customers:
•Financial protection from excess water bill
•Affordable rates with no deductible
•Seamless processing of claims
• Peace of mind that if a leak occurs,they are covered
ServLine is part of HomeServe,a leading provider of home repair solutions,with over 4.8 million customers and 1,200+
utility and municipal partners across North America. HomeServe also has a long-standing relationship with the National
League of Cities.
Currently,over 200 rural municipalities and water utilities are partnered with ServLine,which has delivered over$24 million
in savings. I would encourage you to learn more about how the program can benefit your utility and its customers.
Their website is hftps://watersolutions.homeserve.com/servline-leak-protection. For more information, please contact Rob
Meston from ServLine. He can be reached at robert.meston@homeserveusa.com and 412-874-8866.
Sincerely,
John Camden
Executive Director
Montana Rural Water Systems, Inc.