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Insight Response-City of Bozeman-BWC MVR and Interview Rooms RFP 1-14-21 1006
13755 Sunrise Valley Drive, Suite #750 • Herndon, VA 20171 • 800.INSIGHT • ips.insight.com PREPARED FOR City of Bozeman Request for Proposal for Body-Worn Cameras (BWC), In-Car Mobile Video Recorder (MVR), Interview Room Recording Systems and Related Data Management SUBMITTED BY: Thad Morse Account Executive t: 605.235.9015 e: thad.morse@insight.com Insight Public Sector, Inc. • 13755 Sunrise Valley Drive, Suite #750 • Herndon, VA 20171 800.INSIGHT • ips.insight.com Content contained herein is produced and intended for the client identified above. © 2020 Insight Public Sector, Inc. All Rights Reserved. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | ii TABLE OF CONTENTS Table of Contents ............................................................................................................... ii Validity Statement ............................................................................................................ iii Executive Summary .......................................................................................................... 1 Our Understanding of your Business and Opportunity Requirements .............................. 1 Insight’s Solution for City ......................................................................................... 1 Insight and City: A Growing IT Partnership ................................................................. 2 Proposal Requirements ...................................................................................................... 3 Firm’s Information .................................................................................................. 3 Firm’s History ......................................................................................................... 3 Organizational Structure .......................................................................................... 5 Montana Business Authorization ................................................................................ 6 Scope of Services .............................................................................................................. 2 Appendix A: Pricing .......................................................................................................... 28 Appendix B: Non-Discrimination and Equal Pay Affirmation ................................................... 31 Appendix C: Exceptions to Professional Services Agreement .................................................. 32 Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | iii Validity Statement This Proposal as submitted by Insight Public Sector, Inc. (Insight) in response to the City of Bozeman’s Body-Worn Cameras (BWC), In-Car Mobile Video Recorder (MVR), Interview Room Recording Systems and Related Data Management contains proprietary and confidential information of Insight Enterprises, Inc. and its subsidiaries, and its subcontractors. All information in this Proposal is based on Insight’s understanding of the project at this time and is subject to further due diligence, input from counsel, and approval of appropriate Insight management committees. Insight’s Proposal is valid for 90 days from the date of submission stated on the Cover Page, with extensions granted at the discretion of Insight. Pricing provided is budgetary only, based on the information provided by City of Bozeman, and subject to change based on the final solution design and scope of work as mutually agreed to by Insight and the City of Bozeman. Tariff Validity Statement The United States government recently imposed tariffs on technology-based products imported from China. Affected technology manufacturers are in the process of evaluating the impact of the tariffs and passing mandated cost increases on to partners such as Insight. The situation is fluid and manufacturers are providing frequent cost updates, in some instances, multiple times per day. For this reason Insight has to use a pricing methodology for the proposal that is reflective of the ever-changing cost impact of the imposed tariffs on products. Insight will attempt to adhere to its price proposal as quoted; however, the volatility in manufacturers’ costs due to the tariffs may require a requote prior to finalizing any subsequent award or purchase order. Price Validity Statement Product does not include hardware, software, software tools, and software utilities designed into data center solutions by Insight engineers as part of storage, converged infrastructure, hybrid cloud, backup/disaster recovery, and other specific data center solutions. The pricing methodology referenced in this Schedule only applies to the Products included or contemplated at the effective date of the current Schedule. Any additions of products, solutions or technology that are different from such included Product must be agreed upon in writing by the parties prior to being subject to the Schedule. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 1 Executive Summary Our Understanding of your Business and Opportunity Requirements As one of the fastest growing communities in the west, sustainability is a core component of the City of Bozeman, as well as a commitment to protecting the natural resources and community values. Insight’s core values of hunger, heart, and harmony similarly emphasize a deep commitment to service across all aspects of our business. In addition, our desire to create a positive impact in the lives of our clients, partners and teammates positions Insight as a world-class partner aligned with City’s strategic vision. We understand that the City of Bozeman is seeking a fully turnkey solution for the installation of 60 body-worn cameras (BWC), and in-car mobile video recorder (MVR) systems for up to 24 police vehicles, including an integrated recording systems for 7 interview rooms located within the new Bozeman Public Safety Center currently being constructed. This includes training personnel in the use of the equipment and accompanying software and providing technical support for the Bozeman Police Department for BMCs, MVRs and Interview Recording Systems. Insight’s Solution for City Insight has designed a comprehensive turnkey solution around products and services from Panasonic, Genetec, and other trusted partners, with the project managed by Insight. Our solution, using the industry-standard surveillance technology, will give the City of Bozeman the peace of mind of knowing it is working with world-class partners who bring extensive technical expertise, financial strength and viability, best-of-breed hardware and software, and substantial human resources bandwidth and project management experience all wrapped up in a powerhouse solution. By selecting Insight, City of Bozeman will gain access to proven capabilities in BWC, MVR, and interview room capabilities, including: • Enhancing officer safety • Improving agency accountability • Reducing agency liability • Simplifying incident review • Enhancing recruit and in-service training (post-incident video review) • Improving community relations and media perceptions • Advancing criminal prosecution and case resolution • Enhancing officer performance and professionalism • Upgrading technology policies and procedures As an industry leader, Insight will continue to invest in our people, systems, and portfolio of offerings worldwide. By combining technology hardware, software and services, Insight will regularly offer City custom-tailored solutions designed to meet your unique requirements and changing IT goals, while streamlining IT management and reducing City’s total cost of ownership. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 2 Seven ways you will benefit from our Public Safety and Digital Evidence Capture expertise: 1. We offer the Best Technology Solution – The seamless integration of industry defining technology implemented by a world class project management team makes ours the best solution for the City of Bozeman. 2. Lowest Risk to The City of Bozeman – The City of Bozeman improves the likelihood for achieving the success it is seeking with the backing of a partnership of corporate strength, financial and manpower resources and a history of on-time, complete and quality delivery of projects. 3. Faster, Less Disruptive Implementation – Our team has the experience and resources to provide the City of Bozeman with a faster, less disruptive implementation process. The County will benefit by working with a no-nonsense, experienced team that can get the job done right, fast and on-budget. 4. Strong Vendor Partnership: Multi-partner approach with over 5,000 partnerships with manufacturers and over 70,000 commercial and public sector clients. Insight holds more than 400 vendor accreditations globally from niche product manufacturers through to strong tier one vendor alliances. 5. Insight’s Project Management Office: Methodology based team which serves to manage and execute projects such as ECPD is contemplating. Insight’s PMO was created expressly to enhance the consistency of our solution delivery processes and to ensure the highest level of performance across a growing national team of solution specialists. 6. Designated Project Manager: The centerpiece of the Insight PMO is the designated Project Manager, a Senior Project Manager with PMP certification, experienced in the delivery of this solution. Benefits of this approach to the City of Bozeman are familiarity with the solution, understanding of relevant precedence, development of vendor relationships and the resulting synergy, mastery of the solution language, consistency of process, standardization of documentation, and efficient, effective delivery of the solution. 7. A Skilled and Experienced Team: Supporting the Project Manager is a team of design consultants, implementation technicians, and certified partners who, together, craft and install the most effective solution to our customers’ mobile video requirements. Insight Network Solutions and Enterprise Solutions team members across the country can supplement the Insight Public Safety team with specific skills including an extensive array of Cisco, Microsoft, VMware, and high-performance storage solutions. Insight and City: A Growing IT Partnership Insight appreciates the opportunity to build a successful partnership with the City of Bozeman and look forward to next steps following the RFP process. In the meantime, please contact us regarding any further questions or requests for additional information. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 3 Proposal Requirements 1. The vendor name and contact person, together with the address, telephone number and email address, of the office from which the services will be provided. Corporate office information shall also be provided, if applicable. Firm’s Information Insight is pleased to provide the following information about our firm as specified in Section IV, Proposal Requirements. Firm Name and Contact Information Primary Contact Person: Sandeep Sinha, Business Development Manager Phone: 425-281-1446 Email:sandeep.sinha@insight.com Website: www.ips.insight.com Address from which services will be provided: Name of firm: Insight Public Sector, Inc. Office for this procurement: 6820 S. Harl Avenue, Tempe, AZ 85283 Phone number: 800-467-4448 Corporate Office and Location of Management: Insight Direct USA, Inc.: Headquarters: 6820 S. Harl Avenue, Tempe, AZ 85283 Phone number: 800-467-4448 2. A brief history of the vendor (limit two pages), including organization structure, location of management, and evidence that the firm is authorized to do business in the State of Montana. Firm’s History About Insight Public Sector Insight Public Sector, Inc. (IPS), a subsidiary of Insight Enterprises, has been serving our government clients since 1994. During that period, Insight has become one of the nation’s leading computer resellers and trusted technology partners of federal, state, and local Governments by providing quality products, competitive pricing and comprehensive service and support. IPS offers the benefits of working with an industry leader along with the personalized services that builds lasting partnerships, and we hold over 180 federal, state, local contracts. IPS currently maintains federal contracts with agencies such as the General Services Administration, and national contracts like Omnia Partners. In addition, our participation in 25 state-wide contracts gives us a solid market share of government technology sales. In the Public Safety Sector, our highly specialized teams are dedicated to offering customized solutions with services that range from initial consulting, procurement, deployment and long-term maintenance and support. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 4 Years in Business: As a corporation, Insight has been in business for 30+ years, providing technology solutions, consulting and services in North America, EMEA, and APAC. Size of Agency: Insight is a $7.7 billion company with 11,000+ Insight teammates worldwide. We have 8,000+ client facing teammates and 4,500+ technical resources with Operations in 19 countries. Diversity at Insight At Insight, we believe diversity is a critical component of our success. As a Fortune 100 Best Workplaces for Diversity company, our people are our greatest strength. We work diligently to promote a culture that celebrates and rewards creative thinking, collaborative decision-making and innovative solutions. Our teammates represent a wide range of backgrounds, life experiences and viewpoints, which we believe leads to stronger teams. Central to fostering a rich culture of diversity at Insight is a shared set of values among teammates: • We respect and take care of each other. • We exist to serve our clients. • We act with integrity in all that we do. Notable achievements and Awards Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 5 Organizational Structure In addition, with our extensive experience providing Public Safety video recording solutions, we believe the team that we have assembled will meet and exceed the expectations of the City of Bozeman. For similar projects, Insight has worked with several vendors in the Public Safety industry. For the purposes of this RFP, the partners we have selected represent a “best of breed” team uniquely positioned to comply with the RFP requirements. Insight’s Partner Team Approach: Insight: Central single-source provider and primary owner of the relationship with the City of Bozeman. Insight will provide project management and design the overall solution. Insight will deliver, as an authorized reseller, all necessary components of the solution. Genetec: Insight will partner with Genetec to provide the world-class digital evidence management software, Clearance. Designed as an open platform, Genetec Clearance offers the ability to integrate to a variety of applications through its open APIs, allowing organizations to import and synchronize data from external systems, such as CAD and RMS. Panasonic i-PRO: Insight will partner with Panasonic i-PRO to provide the in-car video, body worn, and interview room hardware. In addition, Panasonic i-PRO will provide deployment and training services for the in-car video, body worn, and interview room solution. The Partner team will be led by your dedicated Business Development Manager, Sandeep Sinha. Sandeep will have ultimate responsibility for all aspects of customer service and satisfaction in both product and service delivery. Sandeep will remain responsible for using appropriate resources to match solutions to the City of Bozeman requirements. Brian Catlett, the Sales Development Representative, will provide additional expertise and support for the BWC, MVR, and interview room solutions. Both Sandeep and Brian have strong Business acumen, an understanding of technology, and access to technical consulting resources to provide solutions for the City of Bozeman. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 6 Montana Business Authorization Insight is authorized to conduct business in Montana. Included below is information from the Montana Division of Corporations as evidence. 3. The vendor will list successfully completed and implemented BWC/MVR/Interview Room and Data Retention/Management contracts with other governmental entities over the past three (3) years including the number of cameras placed/supported and the degree to which data storage/management program was included. Insight Public Sector has completed numerous successful turnkey in-car video projects. We have implemented many successful turnkey projects beyond in-car video systems for Public Safety entities. The following are examples of projects that we have implemented: Monroe County, FL Sheriff Seminole County, FL Sheriff Delaware County Sheriff, OH Warner Robins, GA PD Massillon Police, OH Sharonville Ohio Police Ohio State Highway Patrol Centerville, OH PD Brentwood, TN PD Kingsport, TN PD Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 7 4. A list of references the City may contact to assist in the evaluation of your past performance. For each reference listed, the information provided should consist of the following: a.) Name and mailing address of the governmental entity. b) Name and telephone number of your contact person within said governmental entity. Our team builds long-term relationships that go well beyond a single project. Many customers have worked with our team since the firm was founded. We recognize that our future success depends upon our ability to cultivate and build customer relationships for life. Insight respects and honors the wishes of our customers who act as references. Therefore, we respectfully request that you contact Brian Catlett at 614.456.2100 or brian.catlett@insight.com, prior to contacting any customer references so our representatives may properly maintain customer relationships, and notify our customers from whom to expect contact. We appreciate your cooperation in this regard. Agency Name San Diego County Sheriff, CA Street Address 9621 Ridgehaven Ct. City, State, Zip Code San Diego, CA 92123 Contact Person, Title Ashish “Yosh” Kakkad, CTO Telephone Number 858-692-9089 Email Address Ashish.Kakkad@sdsheriff.gov Program Overview: San Diego County Sheriff’s office has been piloting the Clearance application and helping to development additional requirements for the past 6 months. San Diego County Sheriff takes in digital evidence from a large population as well as several contract the seven contract Cities. The ability to access the various formats of multi-media and resources needed was back loading cases. They also need a way to get the digital evidence in a format that was sharable so that investigators and analyst could analysis it, present it to parties that they needed to share it with along with the ability to redact for Public sharing request to the media. In addition, they will be one of the first to adapt the camera registry registration program whereas any public or private entity wishing to share digital evidence with the County has the ability to do so in a CJIS compliant manner. The application which is cloud based will include a variety of content from video surveillance cameras, cellphone data exports, body-worn cameras, images and documents. It is integrated to their RMS, so the case is linked together with the RMS case file. Auditing and chain of custody rules are embedded so that when it is shared with others it maintains complete integrity as it moves the process. Go-Live Date: September 2020 Named Users: 80+ users Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 1 Agency Name Monroe County, Florida Sheriff’s Office Street Address 5525 College Road City, State, Zip Code Key West, Florida 33040 Contact Person, Title James Painter, Dir of Information Systems Telephone Number 305-292-7027 Email Address jpainter@keysso.net Program Overview: Panasonic has been serving Monroe County, Florida Sheriff’s Office (MSCO) for 18 years. MSCO’s jurisdiction covers the Florida Keys and 112 Islands that makes up the county. MSCO employs 544 personnel, which includes 189 road patrol officers. To keep the public safe and higher level of transparency, approximately four years ago MSCO opted to use Panasonic i- PRO’s BWC System. MCSO uses 190 BWC cameras. MCSO uses the DEMS solution and shares data with State Attorney’s office. Panasonic i-PRO has continued to support and provide MCSO with positive experience from procurement, training/implementation, day to day field use, and maintenance. Go Live Date: 2016 Named Users: 200+ users Agency Name Galveston County Sheriff’s Office and District Attorney’s Office Street Address 601 54th Street City, State, Zip Code Galveston County, TX 77551 Contact Person, Title Michael Bell, Captain Telephone Number 409-766-2325 Email Address Michael.Bell@co.galveston.tx.us Program Overview: The County of Galveston, Texas has introduced Genetec Clearance to better manage the lifecycle of digital evidence from a single application. The amount of digital evidence managed by the Galveston County Sheriff’s Office (GCSO) has increased exponentially over the past 5 years. Genetec Clearance has facilitated the collection of digital evidence from municipal police departments and organizations across the county, and has helped the GCSO’s forensic investigators gain access to evidence more efficiently. The system is also used by the Galveston County District Attorney Office, who receives cases and files from the Sheriff, which can subsequently be shared with other defense attorneys. Genetec developed an eDiscovery report to support this scenario, and act as a proof of receipt when cases are shared in the application. The original deployment included a 20TB data migration, and the application now holds over 100TB of storage, which includes a variety of content, including video, images, documents, and cellphone data exports. Go Live Date: November 2018 Named Users: 600+ users, 400+ guest users Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 2 Agency Name Connecticut State Police - Department of Emergency Services Public Protection Street Address 1111 Country Club Rd. City, State, Zip Code Middletown, CT 06457 Contact Person, Title Scott Stegeman, Information Technology Operations Telephone Number 860-685-8482 Email Address scott.stegeman@ct.gov Program Overview: The CT State Police have been an in-car video customer of Panasonic since 2006 with 800 camera systems deployed. They have been a body camera customer since 2018. Currently they have 800 body cameras deployed and planning to add additional 200 cameras in near future. Go Live Date: 2018 Named Users: 800+ users c. Information on the nature and magnitude of any litigation or proceeding whereby, during the past three (3) years, a court or any administrative agency has found fault, held proceedings or ruled against the proposer in any matter related to the professional activities of the proposer. Similar information shall be provided for any current or pending litigation or proceeding. Specific to Insight as the vendor, there have been no judgments in the past five years which would affect in any way, Insight’s ability to provide the products and services described in this RFP response document. Insight is a subsidiary of a public company and any material litigation, including judgments against Insight, which would be disclosed in the filings of Insight’s parent company with the Securities and Exchange Commission from time to time. During the past five years, there have been no such disclosures. Insight is not involved in any pending or threatened legal proceedings that we believe could reasonably be expected to have a material adverse effect on our financial condition, results of operations or liquidity. 5. Time frame in which the project as defined within this RFP can be completed, including the approach to the project and any unusual problems anticipated. Upon contract award, Panasonic i-PRO’s Professional Services will work closely with the City to develop an implementation timeline agreeable to the agency. The implementation timeline with strongly how many vehicles the chosen installer can complete per day/week. The project will be approached with the following strategy: • Initial Project Scoping • Project Kick-off Meeting • Finalized project plan with task list and responsibilities • Review of pre-installation requirements Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 3 • Create project implementation documentation, timeline and schedule • Install, configure, & test hardware and software • Training • Acceptance and signoff • Transition to self-sufficiency and ongoing support mode Selected project tasks include the following: 1. Discovery: Hardware, infrastructure and process review: Senior Solution Engineers will work with the city’s key stakeholders to gather requirements, review IT systems, and review policies and procedures, prior to starting the process. 2. Infrastructure: Technology designed to support the city’s needs: Panasonic i-PRO helps configure the right mix of network infrastructure, broadband connectivity, software and services that are scalable for today’s needs and provide a future-proof path for tomorrow. 3. Deployment: Preconfigured, ready-to-run systems: Panasonic i-PRO handles all the details, from configuring each device to include installation, testing and in-person training. 4. Support: Fast, knowledgeable support that keeps MSP up and running. In collaboration with our strategic authorized reseller partner, a project manager will be assigned to serve as the City’s primary OEM point of contact during the deployment project. Throughout the course of the project, our project management team will provide consistent management of planning, communications, quality, execution, risk and resources. 5. The capacity and capability of the vendor to perform the work within the time limitations indicated. We have the capacity and capability to perform the work within the time limitation indicated. In addition to working with skilled partners who have performed multiple project like this one, we have 8,500+ technical resources, with over 3,500+ partners available, giving us the capability to perform the work. 6. Fees or fee structure as may be appropriate for the designated service. Please provide a separate Appendix containing an itemized breakdown of all associated costs, separating hardware, software, installation, upgrades and warranties. The fee structure is a Fixed Fee engagement. Please refer to Appendix A, Pricing for an itemized breakdown of all associated fees. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 1 7. Availability of financial and operating resources as required to complete the work. As a $7.7 billion company with 11,000+ teammates, Insight has the financial and operating resources as required to complete the work. We have successfully delivered end-to-end solutions to like this to clients for 20+ years. 8. Please detail any financing or cost spreading options. Insight Global Finance (IGF) offers a wide variety of cost-effective and timely IT financing options, as well as payment term options. Customers can leverage IGF financing options for hardware, software and services. IGF also offers flexible Software Payment Programs including a uniquely structured multi-year software discount program and a wide variety of IT leasing and financing options. Our team of experts work with you to structure the lease, financing or software program that meets the specific goals and needs of your business. We would be pleased to further discuss our leasing program and options available to the City of Bozeman. 9. The ability of the firm to meet statutory or ordinance requirements. Insight and our partner team have the ability to meet the statutory or ordinance requirements. 10. Other items that may arise as a result of the proposal or interview process. Insight has the capability to provide turnkey end-to-end solutions. We have the ability to support your needs based on the requirements of this RFP and any additional requirements that may arise built on our best practice and methodologies. 11. Any additional information that you feel will be beneficial to the City in evaluating your qualifications to provide in response to RFP. Insight and our partners are dedicated to making the impossible possible. We combine cutting- edge technology, creative thinking and power of scale to deliver radical change to your user community. Our diverse capabilities leverage a deep pool of intelligent technology experts and support from within Insight as well as 3,500+ partners to create end-to-end solutions at scale. The City of Bozeman will benefit from: • Our Public Sector and Public Safety experience and expertise • Our Financial Strength and number of people • Cloud and Data Management as a core pillar of what we do • We are recognized as a key partner for Microsoft for data and AI • Our Project Management capability to deliver on complex projects • Best-in-class partners with expertise for Genetec and iPro. We have been delivering Public Safety solutions with partners like iPro for over a decade Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 2 Scope of Services The proposal will provide a comprehensive overview of the following deliverables: 1. Body-Worn Cameras (BWC) – The vendor will describe in detail if current products can meet, complete, and/or provide the following: a. Describe model options for BWCs and mounting options for each including a minimum of one mount per camera to be included; The model option available for our Body Worn Cameras (BWCs) is the BWC4000. Figure 1. Arbitrator BWC4000 Overview Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 3 Figure 2. Arbitrator BWC4000 Specs Overview These models include multiple mounting options. These mounting options include, but are not limited to, a magnet style mount which can be mounted anywhere on the officer’s uniform; or a Modular Lightweight Load-carrying Equipment (MOLLE) mount which can be used to mount onto external vests. A mounting system called Klick Fast allows for an officer to easily and securely mount the camera to their uniform. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 4 Figure 3. Mounting Options Figure 4. Additional Mounting Options Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 5 Figure 5. Additional Mounting Options b. Video resolution quality of 640 x 480 pixels or better; The BWC4000 meets the requirement of a video resolution quality of 640x480 pixels or better. The BWC4000 is configurable to record at various resolutions at either 16:9 or 4:3 aspect ratio, including 1080P / 720P / 360P (16:9) or 1200P / 960P / 480P (4:3). c. Recording speed of 30 frames per second or better; The BWC4000 records at an industry standard 30 frames per second. d. Detail video format and compression options (H.264 compliant, H.265 preferred); The BWC4000 supports both H.264 and H.265 video compression. e. Field of View of 100 degrees or greater; The BWC4000 offers a Field of View above 100 degrees, featuring a horizontal field of view of 137 degrees when configured for a 16:9 aspect ratio, and 115 degrees when configured for a 4:3 aspect ratio. f. Recording life of 10 hours or greater; The field swappable battery on the BWC4000 offers a battery life of 12 hours and can easily be changed in the field for longer shifts. g. Charge time of six (6) hours or less; The BWC4000 offers a battery charging time of three (3) hours from zero to 100%, well below the six (6) hour requirement. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 6 h. Audio quality should be capable of clearly capturing conversational speech at a distance of three (3) feet without wind or excessive background noise; The BWC4000 features a 4-microphone array to provide increased sound quality and the ability to toggle noise cancellation which can reduce background noise during playback without affecting the original recording. The BWC4000 is tested at industry standard ranges of 3-5 feet for audio quality. i. Camera should be able to focus on all objects from 1 foot away to infinity; The BWC4000 has a focal length of 0.3 m {11.81 inches} to infinity. j. When activated, cameras should have vibration, visual and/or audible indicator informing the user the device is active and recording, with the ability to select indicator preference; The BWC4000 has a configurable vibration feature which, when enabled, will vibrate when the camera is activated and at a configurable duration during recording. Additionally, the LCD screen will display that the camera is recording and display the recording duration. The camera also features a configurable LED light which illuminates during recording when configured to be on. The vibration and LED features are completely configurable by the agency. k. Pre-event buffer with a minimum of 30 seconds and/or configurable; The BWC4000 features a configurable pre-event buffer capable of recording up to 3 minutes prior to activation with options for 10, 20, 30, 60, 90, 120, or 180 seconds. This can be configured to include audio and video or video only. i. Record in low light and provide LUX rating; The BWC4000 features excellent low light quality, with a lux rating of .08 lx for color images and .07 ls for black and white images. m. Easy to use manual activation of BWC; The BWC can be activated with a single push of the button on the front of the camera. Additionally, there are options for automatic activation via Bluetooth by actions in a vehicle such as activation of a light bar. n. Automatically embed time/date stamp in the video; The BWC4000 can be configured to embed the time/date stamp on video. o. Ability to record audio without recording video; The BWC4000 does not have the ability to record audio without recording video. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 7 p. Ability to use BWC to take still photos; The BWC is able to provide still photos by taking a snapshot of a video during playback. This method of capturing still photos is more efficient because video ensures all actions are captured. As many still photos as desired can be taken from the videos. q. Ability to use BWC to manually add bookmarks or time stamps; Bookmarks can be added to BWC video using the mobile application or during playback on a laptop or tablet in the field, or after the video has been offloaded to the server. r. Features to prevent users from deleting recorded files on the camera; Users do not have any capability to delete video from the BWC. The internal SD card is not accessible to be removed, and users cannot plug the camera in and access video files with a web browser. Video files can only be accessed with the provided software, which does not allow for deletion. Videos are only removed from the BWC when they are offloaded to the evidence management solution. s. Audio and video to be recorded and exported in a non-proprietary format (i.e. MP4, MKV and other standard formats); The BWC4000 records in a non-proprietary MPEG-4 format. t. BWCs must be operational at a minimum of -4 degrees and up to 120 degrees Fahrenheit; The BWC4000 is rated for an operational temperature between -4°F and 122°F. u. Ability to identify audio format; The BWC4000’s audio format is AAC. v. Ability for user to determine the camera’s battery life when in the field; The easy to read LCD screen on the BWC4000 displays the camera’s current battery percentage to easily determine the status of the battery life. w. Inclusion of multi-unit charging/docking stations with the capability of uploading digital evidence from multiple cameras; Panasonic i-PRO offers an 8-bay charging dock which allows cameras to charge and offload simultaneously. Additionally, multiple docks can be daisy chained together in case of limitations of available LAN ports. x. Docking/charging stations for up to 60 BWCs and the ability to interface with the internet which will allow the devices to connect to the cloud solution via an Ethernet connection; The wall mountable 8-bay charging dock is LAN enabled to allow for offload directly to the Genetec cloud solution. Multiple docks can be daisy chained together to support as many BWCs as needed. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 8 y. Ability to interrupt during charging/downloading and the ability to resume where it left off when re-docked; Offloading can be interrupted during offload and seamlessly picks back up where it left off when re-docked. z. Please describe any and all auto-activation triggers such as; drawing a weapon, Taser and/or in-car system activation. The BWC4000 can be triggered over Bluetooth or Wi-Fi for simultaneous triggering with the in-car solution or standalone in the case of vehicles without an in-car solution. Sources for the trigger include light bar, siren, gun rack, and more. The in-car solution supports up to 16 triggers for activation. 2. In-Car Camera System (MVR) – The vendor will describe in detail if current products can meet, complete, and/or provide the following: The Arbitrator 360 HD (mk3) WJ-VR30 VPU/network recorder is purpose-built to meet rugged MIL-STD-810G standards to survive demanding hot, cold or humid environments. The unit has an anti-vibration design to prevent data loss in a mobile environment. The unit supports two SSD drives with options for 256GB and 512GB that are protected by a write- protect lock preventing removal of the drive during the writing process. The unit itself powers cameras via the built in Power over Ethernet (PoE) capability provided. The Arbitrator video and audio recorder ensures that every moment captured goes under lockdown in a tamper-proof, military-rugged recorder. • Twin SSDs hold up to 1 TB of recordings • Locked, tamper-proof recording • Files automatically offload via Wi-Fi • Meets MIL-STD-810G requirements (shock, vibration, extreme temperatures, dust and moisture) Figure 6. Arbitrator 360 HD In-Car Video System Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 9 New VC-35 front camera – • compact (115mm x 45mm x 37mm) • ⅓" CMOS Sensor with 3X digital zoom • Wide-angle field of view (86° Horizontally, 46° Vertically) • Extreme low-light performance: Color images with as little as 0.03 lux, black- and-white with 0.02 lux. • Built-in G-Force sensor with 10 levels of sensitivity • Single Ethernet cable carries power, signal and control • Multiple mounting options • Fully compatible with Arbitrator 360° HD in-car digital video systems Arbitrator rear seat and side cameras cover occupants in the back seat plus events outside the vehicle in 720p HD video. • Wide-angle views • Low-light, black and white modes • Rear seat camera has infrared light for increased detail in the dark • Automatic wide dynamic range • PoE power supply Wireless Microphone Kits: A new officer-worn microphone provides audio recording up to a near 1-mile range and allows the officer to remotely control the functions of the in car video system or relay to an external function within the vehicle (K9 remote door, etc.). Advanced features include: • up to 12 hours talk time • short 3-hour recharge time • triggered audio recordings • LED status indicator/Vibration mode for alerting The Arbitrator 360 HD ICV microphone can be configured for automatic activation from double tapping a wireless mic, to opening a back door, to turning on the light bar, there are 16 automatic and manual triggers to ensure you capture clear evidence. The Arbitrator 360 HD ICV microphone offers flexible recharging methods within the vehicle or with a separate charging cradle in an office location. Intelligent Battery Backup: The Arbitrator 360° HD system comes standard with an in-vehicle Lind Intelligent Battery Backup to provide power to record on battery loss to ensure evidence is collected and preserved in critical incidents. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 10 a. Forward-facing camera with a field of view of a minimum of 68 degrees or greater with low light capabilities while having minimal obstruction for the driver’s view while seated in the equipped patrol vehicle; The VC-35 front camera, described above, features a horizontal field of view of 86 degrees, exceeding the requirement for a minimum of 68 degrees. It is small form factor {4-17/32 inches (W) × 1-25/32 inches (H) × 1-15/32 inches (D)} allows for unobtrusive mounting while seated in the driver seat. Illuminance or illumination is measured in metric units. Lux (Lx) is the measurement of actual light available. One Lux equals one lumen per square meter. The VC-35 front camera has a low light rating of .03 lx for color images and .02 lx for black and white images. b. Forward-facing camera with the ability for manual rotation which is easily achieved by the user; The forward-facing camera has a mounting bracket can be easily swiveled to turn the camera around. c. Detail video format and compression options (H.264 compliant, H.265 preferred); The BWC4000 supports both H.264 and H.265 video compression. The Arbitrator In-Car Video supports video compression of H.264. d. Video Resolution – minimum of 720 pixels configurable up to 1080 pixels (preferred) - vendor will detail their resolution; The VC-35 front camera supports a recording resolution of up to 1080 pixels with a 1/3 Complementary Metal Oxide Semiconductor (CMOS) sensor for enhanced recording quality. The side and backseat cameras support recording in resolutions up to 720 pixels. e. Pre-Event recording buffer of a minimum of 30 seconds and/or configurable; The Arbitrator in-car video system has a configurable pre-record of 0, 10, 30, 60, or 90 seconds. f. Rear seat camera requires infrared or low light capabilities; The rear seat camera features infrared capabilities to ensure a clear picture even in pitch black. g. Recording Speed – vendor will detail the frames per second; The Arbitrator in-car video system records at a speed of 30 frames per second (FPS). Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 11 h. Audio and video to be recorded and exported in a non-proprietary format (i.e. MP4, MKV and other standard formats); The Arbitrator in-car video system records in AV3 format, which contains recorded video compressed in H.264 format and encrypted to prevent tampering. This more secure video format is easily exported into MP4 format. When uploaded to the Genetec cloud solution, a copy of the video is automatically converted into MP4 for playback in the web browser. i. Wired rear compartment microphone with the capability of recording front and rear cameras with audio from both tracks simultaneously; The Arbitrator in-car video system has the capability of recording up to 5 video channels, two wireless microphone channels, and a wired in-car microphone simultaneously. j. Ability to have up to 20 wireless transfer uploads via 802.11 or greater, concurrently to the server. Specify the required number of wireless access points needed to facilitate the transfer; The system can be configured to support any number of concurrent uploads. For 20 concurrent uploads we would suggest 4-5 access points to ensure upload performance and avoid any bottlenecks. k. GPS; The Arbitrator in-car video features built in GPS which records the latitude and longitude as metadata on every recording. l. Please detail options for DVR storage; The proposed systems include support for two (2) Solid State Hard Drives (SSDs) with options for 256GB and 512GB that are protected by a write-protect lock preventing removal of the drive(s) during the writing process. • Twin SSDs hold up to 1 TB of recordings • Locked, tamper-proof recording • Files automatically offload via Wi-Fi • MIL-STD-810G design protects against shock, vibration, extreme temperatures, dust and moisture m. Uploads data using an industry-standard layered secure transfer method; The in-car video system creates secure encrypted videos for upload. These videos remain encrypted both at rest and in transit. The videos are uploaded using http connections. n. Ability for users to tag data in the field and ability to replay video from the field; The Front-End Client allows users to utilize their current laptop/tablet solution in their vehicle to review and tag video data in the field. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 12 o. Automatically embed time/date stamp in the video; The Arbitrator In-car video system allows agencies to embed a time/date stamp on the video. p. MVRs must be operational at a minimum of -4 degrees and up to 120 degrees Fahrenheit; The Arbitrator In-car video is rated with an operating temperature of 14 °F to 122 °F with a rated Storage temperature of –4 °F to 140 °F. q. Please describe any and all auto-activation trigger features such as, lights and sirens, speed, crash, or geo-fencing. The Panasonic i-PRO Arbitrator In-Car Video System allows triggering from up to 16 external triggers as decided by the customer. Examples of these triggers include emergency lights, siren, crash detection, gun lock, back door opening, vehicle speed, wireless microphone, auxiliary input, etc. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 13 3. Interview Room Recording System – The vendor will describe in detail if current products can meet, complete, and/or provide the following: a. Provide traditional (non-covert) cameras for seven (7) interview rooms within the police department at the Bozeman Public Safety Center currently under construction—two (2) cameras per room for a total of 14 cameras; The Arbitrator Interview Room solution is built off the WJ-VR30 VPU/network recorder. The Arbitrator includes support for two SSD drives with options for 256GB and 512GB that are protected by a write-protect lock preventing removal of drive during the writing process. The unit itself powers cameras via the built in Power over Ethernet (PoE) capability provided. Arbitrator video and audio recorder ensures that every moment captured goes under lockdown in a tamper-proof, military-rugged recorder. • Twin SSDs hold up to 1 TB of recordings • Locked, tamper-proof recording • Files automatically offload via LAN or Wi-Fi Figure 7. Arbitrator Interview Room Solution Figure 8. Arbitrator Interview Room Solution - Camera Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 14 The traditional camera included with this proposal is the Panasonic i-Pro WV-S2231L - IP Camera / Network Camera Full HD (1,920 x 1,080) Fixed Dome Network Camera • Extreme Super Dynamic technologies deliver 144 dB wide dynamic range. • Intelligent Auto (iA) feature provides increased discernibility even in environments with poor visibility. • High sensitivity with Day/Night (ICR*) function: 0.012 lx (Color), 0.006 lx (B/W) at F1.6 • *ICR:IR Cut filter Removal • H.265 compression and Smart coding technology realize high image quality streaming at low bit rates. • Intelligent Face Compression provides high picture quality at “Face best shot area” while reducing other non-important areas to save the network bandwidth and the disk space of recorder. • Encryption and alteration detection functions enhanced the security. • The Easy Kitting Package makes setting camera easy. Each recording system supports up to 5 camera streams per room with a large selection of Panasonic i-PRO security cameras supported. c. Ability to live remote stream interviews; Interviews can be live streamed through the front-end client application if a LAN connection is made to the recorder. d. Provide wired concealed microphones; A wired concealed microphone is included. Our equipment also allows for the option to use third party microphones if the agency prefers a different microphone. The microphone included in this proposal, the Verifact® A is an omni-directional, low output impedance, electric condenser microphone with built-in preamplifier for producing line level audio output. The Verifact® A captures an exceptional quality of sound, a wide frequency response and has exceptional durability. Verifact® microphones have been known to exceed 15 years of continuous operation in the field. Some features of the Verifact® A microphone include: • Easily mounted to ceiling or wall • Durable anti-static • Sound Capture within 30′ diameter circle • May be located up to 1000′ from the base receiver • Sensitivity switch Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 15 The Verifact® A is ceiling mountable and concealed in a housing that resembles a smoke detector or other industrial fixture. Figure 9. Verifact A Concealed Microphone e. Please detail Power over Ethernet (POE) needs; The cameras connect directly to the recorder which provides all PoE required to the cameras. f. Audio and video to be recorded and exported in a non-proprietary format (i.e. MP4, MKV and other standard formats); The Arbitrator interview room system records in AV3 format, which contains recorded video compressed in H.264 format and encrypted to prevent tampering. This more secure video format is easily exported into MP4 format. When uploaded to the Genetec cloud solution, a copy of the video is automatically converted into MP4 for playback in the web browser. g. Please detail the installation process. Installation is performed by trained and authorized installation technicians who handle all installation needs of the system. 4. Data Storage and Management System – The vendor will describe in detail if current products can meet, complete, and/or provide the following: a. Describe any on premise and/or any cloud based platforms to be used; Genetec Clearance is a collaborative digital evidence management system that facilitates collaboration between security departments, outside agencies, and the public. Genetec Clearance helps organizations speed up their investigations by allowing them to securely collect, manage, review, and share digital evidence from a single application. The solution is developed as an open platform to allow users to gather digital evidence from many sources, including surveillance systems, body-worn devices, in-car systems, and the public. Genetec Clearance is a Software-as-a-Service (SaaS) solution deployed on the Microsoft Azure cloud platform known for its industry-recognized security, to store data that our customers entrust us. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 16 b. Confirm that all data must and will be housed in the United States; Genetec Clearance is hosted in the Microsoft Azure datacenters located in United States. c. Confirm Criminal Justice Information Services (CJIS) complaint; Security controls in Genetec Clearance are compliant with the CJIS security policy. Genetec Clearance is deployed on the Microsoft Azure Government cloud. Microsoft’s government cloud platform is CJIS compliant and meets the demanding requirements of the US Federal Risk & Authorization Management Program (FedRAMP). At least once a year, Microsoft Azure is audited for compliance with ISO/IEC 27001 and ISO/IEC 27018 by an accredited third-party certification body. All US Azure regions are approved for FedRAMP High impact level. d. Confirm that all data will be owned by the City; The customer is and will remain the sole owner of all rights (including without limitation all intellectual property rights), titles and interest in and to all information, materials and other data uploaded by the customer or any of its Users in Genetec Clearance. e. Explain your ability to migrate the City’s current data to vendor’s system and please describe a previous experience moving public sector client data. Please include cost per TB for this migration. We have worked on many similar migrations with other agencies. Genetec can support the migration of legacy digital evidence to Genetec Clearance through an import tool. The main consideration will be related to the cost to upload, convert, and store the files that are transferred. However, if it is required to maintain historical data in the new DEMS implementation, it can be supported without technical challenges. To successfully complete the migration, the City of Bozeman must ensure that: • Genetec will be given remote to access the video files and metadata database from Montreal, Canada • All metadata is accessible via SQL Server f. Ability to bookmark (date time stamp) audio and video; It is possible to bookmark body camera and in-car recordings directly from the i-Pro devices. g. Please describe any Security Audits preformed or recommended by vendor for the system provided; Genetec has designed an ISMS Policy based on ISO27001. Clearance currently holds an ISO 27001 certification audit. We conduct internal audits regularly. We rely on Microsoft Azure for hosting solutions, which meets a broad set of international and industry-specific compliance standards, such as ISO 27001, HIPAA, FedRAMP, SOC 1, SOC 2 and SOC 3. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 17 h. Please discuss access to vendor’s system for multiple users and passwords; Organizations can federate their existing Active Directory (AD) user identities through Microsoft Azure Active Directory or any system supporting the OpenID Connect standard. Authentication system is based on a passive authentication model with OAuth 2.0 and OpenID Connect which allows the identity server (AD or others) to directly present the connection page. Identity administrators can define the way users will be authenticated: using a password, tokens, biometric, or a combination of these techniques. The use of Active Directory allows organizations to enforce a large variety of user and password validation rules and expiration requirements. A few examples of requirements include the use of multi-factor authentication and the number of failed login attempts before deactivating a user credential, among many other configuration options. External or guest users invited to the system to share or receive evidence will be issued a temporary password for initial sign-on, at which point they will create a permanent password managed via Azure B2C. If there are external organizations that the City will be regularly sharing information with via Genetec Clearance, and those organizations are using Azure AD or an Open ID Connect compatible system, Genetec can enable organizational credentials for those users as well. i. The vendor will describe the functionality for the following: 1. Editing and redaction capabilities included and/or any necessary third party software; Genetec Clearance offers an intuitive built-in video redaction module that allows users without advanced video editing knowledge to spend less time when redacting video, while also ensuring accurate results are maintained. These built-in features allow organizations to protect the privacy of bystanders if video must be shared with third-parties, or when fulfilling public record requests. To reduce the time required to redact video, a face detection analytic (shown in the image below) can also be used to automatically mask selected individuals within a scene. Clearance Video Editor Face Detection Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 18 Users have the option to manually add the masks in order to protect the identities of the individuals in the video, as shown in the image below. Clearance Video Editor for Manual Masking Users can also choose the type of mask they would like to use in the video by selecting the level of concealment, as shown in the image below. Clearance Video Editor Mask Type Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 19 2. Transcription capabilities included and/or any necessary third party software; Clearance does not currently provide automated transcription tools. 3. Chain of Custody documentation; All users must authenticate with a username and password to track user actions within the application. Genetec Clearance automatically preserves chain of custody and information of actions taken within the system. Actions are logged within the system’s audit trail reports, which includes detailed information about the user, activity type, date of addition/change/removal, and IP address accessed when the action occurred. System administrators can review audit logs of files, cases and people, including when they have been created, imported, exported, shared, edited, redacted, etc. 4. Internal and external video/data sharing and any specific licenses needed and quantities; To let internal or external members of your organization view, modify, and manage cases, you can share cases with them and define their access rights on a case by case basis. Access to information within Clearance is controlled by user permissions and all actions are tracked by the system’s audit trail. The four distinct permission levels which can be assigned to cases, files, or departments are: • View Only: For cases, users can create cases and view the case information, but cannot edit or share the case with others. For files, users can only view files. • View & Download: For cases, users can create cases and view the case information, and download files but cannot edit or share the case with others. For files, users can view and download files but cannot edit or share files. • Edit: For cases, users can create cases, view, and edit the case details, and download files but cannot share cases with others or change the case access policies. For files, users can view, edit details, and download the files but cannot share cases with others or change the file access policies. • Manage: Full access to a case or file. For cases, users can create cases, view, and edit case details, download files, delete or restore files, share, and change access policies for the case. For files, users can view, edit, download, delete, restore, share, and change access policies for the file. Only users added to a case can view the files that it contains, and permissions can be controlled within the system. Users can be restricted to view-only rights or granted download permissions should they be authorized to keep their own record of the file. Genetec Clearance allows for an unlimited number of user accounts to be created in the system with no additional cost or licensing. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 20 5. Audit trail abilities and documentation; All actions taken on files are logged within the system’s audit trail reports, which includes detailed information about the user, activity type, date of addition/change/removal and IP address accessed when the action occurred. System administrators can review audit logs of files, including when they have been created, imported, downloaded, shared, edited, redacted, etc. 6. Ability to send automatic notifications that a file has been changed once it has been shared; To inform users or guest users about specific events in Genetec Clearance, email notifications are sent. Email notifications are sent to users in the following situations: • When an account is created • When a user is added to a case • When a user is added to a file • When a password is reset • When a case that a user has subscribed to is modified • When a new request is made • When a request you filed is complete • When a case is transferred 7. Delete/Alter and Erase protection; To ensure that evidence is deleted when it is no longer required, you can configure retention periods for cases and files in the recycle bin. You can also configure retention periods to automatically delete files by source or category. Users must have account admin permission to configure retention policies. Files will only be deleted if all cases associated with the file(s) are closed. Any files without a category will use the associated case(s) category if applicable. The longest source or category retention policy will be used. Closing and reopening cases also affects the retention period for files. For example, when a closed case is reopened, the scheduled deletion for files associated with that case is changed back to Never delete provided that the file is not in the recycle bin. To keep cases longer than the specified retention policy, you can place an indefinite hold on a case by using the Protect from deletion option. Users must have “manage” permission to protect cases. Protected cases remain in the system, are not deleted, and are unaffected by retention policies. Users must also be included in the Protect or unprotect cases and files from deletion security policies list. If there are no users on that list, then all users with manage permissions have the ability to protect or unprotect cases and files. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 21 8. Ability to search tagged data; If you have many cases and files in the system, you can find a specific case or file from the Search tab by using keyword searches, category, date and time filters, case status, case associations, device assignment filters, or by finding the case or file on a map. You can find a specific case or file from the Map view by using keyword searches and filters for category, date and time, case status, case associations, or device assignment. You can find specific files or folders from the List or Tiles view by using keyword searches, file type filters, and sort filters. If you have many files in a case, you can quickly navigate and preview all the files by using the Evidence preview window. The Evidence preview window is used to quickly navigate many evidence files: • Evidence image files and videos are displayed as thumbnails in the Files list in the Evidence preview window, so that you can quickly find the evidence that you need. • The View details button opens the selected file in a new browser tab to keep the focus on the case. • When a preview is not available for a file, a generic file icon and a download link are displayed. 9. Disaster recovery capabilities; The purpose of the Genetec Clearance disaster recovery plan is to outline a recovery plan for Genetec Clearance Cloud service in the event of extended service outages caused by factors beyond our control (e.g., natural disasters, man-made events), and to restore services to the widest extent possible in a minimum time frame. This document also outlines preventive measures that have been put in places to minimize operational disruptions and to recover as rapidly as possible when an incident occurs. The Genetec Clearance Disaster Recovery Plan can be shared under NDA. All data within Genetec Clearance is stored redundantly, with 3 copies created, and backed up. The system automatically selects what copy of the recording to display based on its availability, so it is not necessary to manually request a backup. In the event of an issue affecting the primary replica, the system shall automatically try to access the second or third local replicas of the data. Genetec Clearance offers a 99.9% SLA. Customers can purchase geo-redundant storage for their Genetec Clearance deployment. 10. Video format non-propriety; The following video formats can be previewed in Genetec Clearance: • ASF (.asf) • AVI (Uncompressed 8 bit/10 bit) (.avi) • FLV with H.264 and AAC codecs (.flv) • G64 (g64) Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 22 • G64x • GXF (.gxf) • Matroska (.mkv) • MP4 (.mp4 and .m4v) • MPEG2-PS, MPEG2-TS, 3GP (.ts, .ps, .3gp, .3gpp, .mpg) • MXF (.mxf) • QuickTime (.mov) • Windows Media Video (WMV) (.wmv) Genetec Clearance also supports the following formats as part of the extended video format library: Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 23 j. Provide pricing for unlimited data storage or a la carte storage for GB, TB quantities for a 5-year retention time; Please refer to Appendix A, Pricing for unlimited data storage or a la carte storage for a 5 year retention time. k. Software as a Service option. Genetec Clearance is a Software-as-a-Service (SaaS) solution deployed in the Microsoft Azure - Government cloud. 5. Warranty/Technology Refresh – The vendor will describe in detail if current products can meet, complete, and/or provide the following: a. A minimum 2-year warranty on all components; The main components of the system include a 3-year standard warranty with a 1-year warranty on some components. Optional extended warranties are available. Table 1. Warranty Periods Category VPURecorder Front Camera & mount, and Rear Camera Side Camera Communication Devices Connection and Cables Microphone Kits and Accessories SSDs & Cartridge Products All All Model Starting ARB- WV- xxxx BWC xxx All Wi-Fi Antenna, GPS Antennas, WLAN Module, USB Adapter Distribution Center Box, GPIO cable, Recorder Power Cable, Ignition Fuse Assembly, Main Line Fuse Assembly, All Network Cables Wireless Receivers, Wireless Transmitters (mic), RX Charger Adapter, Desk Top Charger, Transmitter Battery, BWC Battery, Battery Backup unit, External Antenna, Lapel Microphone, In Car Microphone, Charger Stand, Rx Power Cable. Pairing Dock, Multi- Dock Charging Bay, Common Trigger Box, (*USB Cigar Charger, 2nd Camera Clip) All Warranty 3 Years 3 Years 3 Years 3 Years 3 Years 1 Years (*6 Months) 3 Years Priority Exchange Yes Yes Yes Yes Yes Yes Yes 30 Day DOA Yes Yes Yes Yes Yes Yes Yes Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 24 b. Components/units failing within warranty period to be replaced within 48 hours of the City’s initial notification to the vendor of failure; In the event an Arbitrator product has a defect in material or workmanship, we will exchange or repair the non-functioning unit with a new or functioning refurbished product free of charge, provided the failure occurs within the standard or extended warranty period. Warranty period is determined by the original date of purchase with an invoice or purchase receipt, or measured from the date of manufacture, determined from the model and serial number of the unit. All software and firmware updates and associated support are included during the warranty period and annual licensing subscriptions renewals are active. For in-warranty Arbitrator BWC camera or Arbitrator 360 HD in-car video system component service, the City would simply call Arbitrator Technical Support Hotline for service at 1-877-272-6166. • A hotline specialist will troubleshoot issues and determine warranty status of the unit. • If the problem cannot be resolved during the call, a Return Merchandise Authorization (RMA) number will be issued. o The following information will be required: Contact Name, Company Name, Address, Unit Model & Serial Number, Date of Failure, Description of Problem, Firmware and Software versions. • Once an Arbitrator BWC camera or Arbitrator 360 HD in-car video system component is shipped to the Panasonic i-PRO Arbitrator Service Center for repair, the unit is returned normally within two days of receipt. • Panasonic pays shipping costs for both shipments if the provided airway bill and shipment number are used. Panasonic i-PRO will, at its sole option, repair or exchange Panasonic Arbitrator products with new or comparable refurbished products free of charge in the USA from the date of original purchase and for a period specified by Table 1 above in the event of a defect in materials or workmanship. c. Details relative to any no-cost replacements/refreshes during the project span to ensure most current technology; We do not currently offer a no-cost replacement/refresh program for hardware. All software updates are provided at no additional cost throughout the term of the contract. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 25 6. Training – The vendor will describe in detail if current products can meet, complete, and/or provide the following: a. Hard copy manuals structured for efficient and comprehensive reference; Panasonic i-PRO provides several training materials. The course materials we have produced with other clients has generally included the following: • Training Syllabus • Agency Specific Arbitrator Training PowerPoint • Agency Specific Hands On Exercises • Arbitrator 360 FE Quick Reference Guide • Arbitrator Visor card If additional hard copy materials are needed, we can develop those items based on our electronic training materials. b. Durable “quick guides” must be available for all end-users of a size that will allow convenient placement in vehicles; Durable quick reference guides can be made available for placement inside the vehicle. c. Online training tutorials structured so that an end-user can easily select tutorials for various functions without having to devote extensive time to a single all- inclusive tutorial; Customized online training content can be offered based on the needs of the agency. d. In-person training: Train the Trainer session(s) and classroom training led by the awarded vendor for large rollouts; Panasonic i-PRO offers a variety of implementation, training and support options that can be customized to meet the needs of your agency. We understand how crucial agency training is to ensure the success of this project and recognize the importance of providing adequate professional training for digital evidence management. Our training philosophy is to be with the workforce every step of the way. We realize that not everyone learns the same way. All training materials that are tailored to reflect the unique evidence policies and procedures of the City of Bozeman. The content and format of the training will be dependent on the target audience and built custom to city’s needs. Staff Training includes the following: • Officers (may include Train-the-Trainer option) • Command Staff and Administration • Information Systems personnel • City Radio Shop • Others as deemed appropriate and/or suggested by the City of Bozeman Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 26 e. Identify, based on previous experience with public sector contracts, the number of training hours typically needed on the end-user to be confident in the operation of the systems (In-Car, Interview Room, and Data Storage and Management Systems); Typical training sessions provided can last up to 4 hours with presentation and hands-on training. Typical class size is limited to 20 participants. f. The ability to add training modules to our Vector Solutions Learning Management System. Panasonic i-PRO is willing to work with the City of Bozeman to offer customized learning solutions, including adding training modules. g. In-person training for selected contractor vendor to install the in-car video systems; Technician Training can be made available for the selected contractor vendor to install the in-car video systems. This training typically includes: • Installation of equipment • Making Repairs • Conducting Preventive Maintenance • System Upgrades 7. Customer Service/Support – The vendor will describe in detail if current products can meet, complete, and/or provide the following: a. Provide concise detail on the availability of customer service and technical support to end-users; Arbitrator solutions are backed by a 24/7 US-based help desk, a state-of-the-art repair facility and a priority exchange program. The Arbitrator standard warranty support offering includes personnel, hardware and infrastructure to enable a 24x7 help desk operation. This includes but is not limited to a phone system with interactive voice response; call queues; network and workstations for agents; internet connectivity; and database software for issue tracking and reporting. Support contact options include: • Toll-free Telephone phone line at 877-272-6166 • Internet-accessible email inbox (arbitrator@arbitratorsupport.com) that automatically generates a help desk ticket placed in queue for assignment • Email generated notifications in response to a new request containing the ticket number and other information required for reference Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 27 b. Offer support availability 24 hours a day, seven (7) days a week, 365 days a year; Support services are available 7x24x365 via phone and e-mail. c. Describe the standard procedures for escalation of service/support issues when required; Customers will be informed of the assigned priority for their request and have an option to request an escalation, which shall be determined by a help desk supervisor. d. Provide in-person service/support when such a need is identified by the City. The Arbitrator Pro Services Team is able to provide onsite support for the proposed Arbitrator 360 HD in-car video systems, Arbitrator BWC cameras and Unified Digital Evidence software system. Support is initially provided via remote technical support and a warranty RMA service before a field technician is deployed. 8. Out Year Date Retention and Transfer – The vendor will describe in detail if current products can meet, complete, and/or provide the following: a. All data retained in the data storage and management system belong to the City. At the end of the contract term, the awarded vendor will retain the data until the City can accomplish a transfer of data. Once data is confirmed to have successfully transferred to the City vendor will delete any copies of City data; The City is and will remain the sole owner of all rights (including without limitation all intellectual property rights), titles and interest in and to all information, materials and other data uploaded by the City or any of its users in Genetec Clearance. Upon expiration or termination of the agreement, data will remain available for 60 days to accommodate transfer and export. If desired, the City can extend their subscription to the service on monthly or annual contract terms during this process. b. Identify your standard procedures for facilitating the transfer of data; Data from the account can be downloaded manually via the application interface or exported programmatically using the Genetec Clearance APIs. c. Data migration services. Genetec can provide services to develop the migration interface required to transfer data from Clearance to the new system, as well as API training, should it be required. These services are available at an additional professional services fee, should they be requested by the City. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 28 Appendix A: Pricing Insight is pleased to provide the following detailed pricing for review and consideration by the City of Bozeman. This section includes a summary table with the total cost, followed by an itemized breakdown of the costs for each category. Summary of Costs Description Fixed Cost Hardware Cost $225,861.36 Software and Cloud Storage Cost $503,803.48 Professional Services Cost $105,614.45 Warranty Costs $5,824.83 Total Fixed Cost $841,104.12 Optional 5-year Warranty $45,852.77 Total Fixed Cost w/5-year Warranty $886,956.89 Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 29 Material Description QTY Unit Extended ARB-KIT-HDVC35 ARBITRATOR MK3 AS1 COMPATIBLE ACCS VC-35 CAMERA 256 GB SSD WL 24 $3,687.60 $88,502.40 ARB-WV-VC31-C BACK SEAT CAMERA INCLUDES PERPCABLE 24 $368.12 $8,834.88 ARB-M90 900 MHZ WIRELESS MICROPHONE FULL KIT 24 $486.06 $11,665.44 ARB-APWWQS22-RP-BL DOUBLE-WIFI ANTENNA 24 $134.03 $3,216.72 ARB-BWC4-1DOCK-16V BWC4000 SINGLE DOCKING CHARGER ADAPSTATION W/12VDC TO 16VDC ADAPTER 24 $263.08 $6,313.92 ARB-BWC3CTB PANASONIC I-PRO SENSING SOLUTIONS CORPORATIONOF AMERICA : COMMON TRIGGER BOX (CTB) WITH POWER CABLE. (NO ANTENNA)24 $231.39 $5,553.36 ARB-BWCBLANT-BLB LOW PROFILE BLADE TYPE ANTENNA 24 $77.74 $1,865.76 ARB-SSDREAD MK3 SSD READER 1 $210.38 $210.38 ARB-BWC4-CAMERA PANASONIC I-PRO SENSING SOLUTIONS CORPORATION OF AMERICA : BWC4000 CAMERA ONLY (INCLUDESKLICK FAST MOUNTING STUD)60 $693.26 $41,595.60 ARB-BWC3MNT-MAG KF MAGNET MOUNT DOCK KIT FOR IMPERIAL (3/4INCH X 1/4INCH) INCLUDES 1 X FRONT, 1 X REAR, 8 X CAPS 60 $40.02 $2,401.20 ARB-BWC4-8DOCK-P BWC4000 8 BAY DOCK ADAPW/100W AC ADAPTER 8 $1,498.19 $11,985.52 ARB-KIT-HDVUE ARBITRATOR MK3 INTERVIEW ROOM KIT WITH 256GBSSD, INTEGRATED GPS MODULE, POWER SUPPLY ANDPRE-AMP WIRED MIC. 3 YEAR WARRANTY STANDARD 7 $3,018.13 $21,126.91 WV-S2231L Panasonic i-Pro Extreme WV-S2231L - network surveillance camera 14 $548.44 $7,678.16 LE-047 LOUROE ASK4-300 AUDIO MONITORING KIT 7 $269.54 $1,886.78 LE-224 Louroe Electronics DA-4 - audio distribution amplifier 7 $189.05 $1,323.35 3167 C2G Value Series 6ft ValueC2G Value Series 6ft Value Series Mono RCAAudio Cable - audio cable - 6 ft Series Mono RCA 7 $2.93 $20.51 40637 C2G audio adapter - RCA to 3.5mm 7 $3.08 $21.56 25483 C2G Value Series 25ft Value Series Mono RCA Audio Cable - audio cable - 25 ft 7 $5.97 $41.79 10SJ003BUS Lenovo ThinkCentre M920s - SFF - Core i7 87003.2 GHz - vPro - 16 GB - SSD 256 GB - US 7 $1,089.79 $7,628.53 61F7MAT1US Lenovo ThinkVision T24i-20 - LED monitor - Full HD (1080p) - 23.8"7 $164.23 $1,149.61 980-000800 Logitech Z200 Stereo Speakers - speakers - for PC 7 $26.41 $184.87 7Y48S19V00 Lenovo ThinkSystem ST50 server 1 $2,654.11 $2,654.11 $225,861.36 Hardware Total Fixed Fee Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 30 *Note: A 1-year warranty extension was included for the Arbitrator 360 Microphone in order to meet minimum 2-year warranty RFP requirement. Material Description QTY Unit Extended ARB-SOFUDEICVF-CL5 UDE CLOUD SOFTWARE LICENSE FOR SINGLE IC-Front 38 $5,689.28 $216,192.64ARB-SOFUDEICVR-CL5 UDE CLOUD SOFTWARE LICENSE FOR SINGLE IC-Rear 24 $2,396.76 $57,522.24 ARB-SOFUDEBWC-CL5 5YR UDE CLOUD SOFTWARE LICS FOR CLDS SINGLE BWC UNLMTD CLOUD STORAGE 60 $3,834.81 $230,088.60$503,803.48 Upload, conversion and storage Year 1 Per TB $2,070.00 Storage per TB year 2-5 Per TB $1,035.00 Software and Cloud Storage - 5 Year Total Fixed Fee Optional Migration Services and Storage for Migrated Data Material Description QTY Unit Extended ARB-SOFDEPLOYSVC ONE DAY OF SVCS FOR SVCSDEPLOYMENT TRAVEL INCLUDED 1 $2,575.03 $2,575.03 ARB-SOFCONSULT ONE DAY OF CONSULTING 4 $2,420.98 $9,683.92 CF-SVCARB2INST2 INSTALLATION,KIT+ACCESSORIES, PER DAY (5 CAR MIN) IN-CARS 6 $2,597.26 $15,583.56 Interview Room Wiring Cabling service for Interview Rooms 1 $10,184.54 $10,184.54 Project Management Overall Project Management 1 $60,760.00 $60,760.00 ARB-BWC-CONFIG-5Y BWC CONFIGURATION SERVICE - 5 YEARS 60 $113.79 $6,827.40 $105,614.45 Services Total Fixed Fee Material Description QTY Unit Extended CF-SVCARB2MX1Y ARBITRATOR 360 MICROPHONE KIT EXTENDED WARRANTY - 1 YEAR (YEAR 2)*24 $222.84 $5,348.16 5PS7A26355 Lenovo Essential Service + YourDrive YourData + Premier Support - extended service agreement - 3 years - on-site 1 $476.67 $476.67 $5,824.83 Material Description QTY Unit Extended ARB-SVCBWCKTX2Y EXTENDED WARRANTY - BWC KIT YEAR 4 - 5 60 $145.27 $8,716.20 CF-SVCARB2EX2Y ARBITRATOR 360 EXTENDED WARRANTY – 2 YEARS (YEARS 4 & 5)31 $440.77 $13,663.87 5WS0V07824 Lenovo Premier Support with Onsite NBD - extended service agreement - 5 years - on-site 7 $142.44 $997.08 CF-SVCARB2MX4Y Arbitrator 360 Microphone Kit Extended Warranty - 4 Years (2,3,4,5)24 $891.36 $21,392.64 5PS7A26323 Lenovo Foundation Service + YourDrive YourData + Premier Support - extended service agreement - 5 years - on-site 1 $1,082.98 $1,082.98 $45,852.77 Optional 5 Year Warranty Extension Total Fixed Fee Warranty Total Fixed Fee Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 31 Appendix B: Non-Discrimination and Equal Pay Affirmation Insight is pleased to provide the following Attachment A, Non-Discrimination and Equal Pay Affirmation. Insight RFP Response City of Bozeman BWC, MVR, Interview Room Recording Systems and Related Data Management January 14, 2021 Request for Proposal Response Page | 32 Appendix C: Exceptions to Professional Services Agreement Insight has provided the following exceptions to the Professional Services Agreement for review and consideration by the City of Bozeman. PROFESSIONAL SERVICES AGREEMENT THIS AGREEMENT is made and entered into this _____ day of ____________, 202__ (“Effective Date”), by and between the CITY OF BOZEMAN, MONTANA, a self‐governing municipal corporation organized and existing under its Charter and the laws of the State of Montana, 121 North Rouse Street, Bozeman, Montana, with a mailing address of PO Box 1230, Bozeman, MT 59771, hereinafter referred to as “City,” and, ____________, _______________, hereinafter referred to as “Contractor.” The City and Contractor may be referred to individually as “Party” and collectively as “Parties.” In consideration of the mutual covenants and agreements herein contained, the receipt and sufficiency whereof being hereby acknowledged, the parties hereto agree as follows: 1. Purpose: City agrees to enter this Agreement with Contractor to perform for City services described in the Scope of Services attached hereto as Exhibit A and by this reference made a part hereof. 2. Term/Effective Date: This Agreement is effective upon the Effective Date and will expire on the _____ day of ______________, 202_, unless earlier terminated in accordance with this Agreement. 3. Scope of Services: Contractor will perform the work and provide the services in accordance with the requirements of the Scope of Services. For conflicts between this Agreement and the Scope of Services, unless specifically provided otherwise, the Agreement governs. 4. Payment: City agrees to pay Contractor the amount specified in the Scope of Services. Any alteration or deviation from the described services that involves additional costs above the Agreement amount will be performed by Contractor after written request by the City, and will become an additional charge over and above the amount listed in the Scope of Services. The City must agree in writing upon any additional charges. Client must pay all undisputed invoices in full within 30 days of the invoice date. 5. Contractor’s Representations: To induce City to enter into this Agreement, Contractor makes the following representations: a. Contractor has familiarized itself with the nature and extent of this Agreement, the Scope of Services, and with all local conditions and federal, state and local laws, ordinances, rules, and regulations that in any manner may affect cost, progress or performance of the Scope of Services. b. Contractor represents and warrants to City that it has the experience and ability to perform the services required by this Agreement; that it will perform the services in a professional, competent and timely manner and with diligence and skill; that it has the power to enter into and perform this Agreement and grant the rights granted in it; and that its performance of this Agreement shall not infringe upon or violate the rights of any third party, whether rights of copyright, trademark, privacy, publicity, libel, slander or any other rights of any nature whatsoever, or violate any federal, state and municipal laws. The City will not determine or exercise control as to general procedures or formats necessary to have these services meet this warranty. 6. Independent Contractor Status/Labor Relations: The parties agree that Contractor is an independent contractor for purposes of this Agreement and is not to be considered an employee of the City for any purpose. Contractor is not subject to the terms and provisions of the City’s personnel policies handbook and may not be considered a City employee for workers’ compensation or any other purpose. Contractor is not authorized to represent the City or otherwise bind the City in any dealings between Contractor and any third parties. Contractor shall comply with the applicable requirements of the Workers’ Compensation Act, Title 39, Chapter 71, Montana Code Annotated (MCA), and the Occupational Disease Act of Montana, Title 39, Chapter 71, MCA. Contractor shall maintain workers’ compensation coverage for all members and employees of Contractor’s business, except for those members who are exempted by law. Contractor shall furnish the City with copies showing one of the following: (1) a binder for workers’ compensation coverage by an insurer licensed and authorized to provide workers’ compensation insurance in the State of Montana; or (2) proof of exemption from workers’ compensation granted by law for independent contractors. Contractor shall post a legible statement of all wages and fringe benefits to be paid to the Contractor’s employees and the frequency of such payments (i.e., hourly wage employees shall be paid weekly). Such posting shall be made in a prominent and accessible location at the Contractor’s normal place of business and shall be made no later than the first day of services provided under this Agreement. Such posting shall be removed only upon expiration or termination of this Agreement. In performing the services under this Agreement, Contractor shall give preference to the employment of bona fide residents of Montana, as required by §18‐2‐403, MCA, as such term is defined by §18‐2‐401(1), MCA. When making assignments of work, Contractor shall use workers both skilled in their trade and specialized in their field of work for all work to which they are assigned. Pursuant to §§18‐2‐403 and 18‐2‐422, MCA, Contractor shall pay wages, fringe benefits, and expenses, including travel allowances as set forth in the current Montana Prevailing Wage Rate for Non Construction Services in effect and applicable to Gallatin County, Montana, which schedule is incorporated herein. Contractor shall pay all hourly wage employees on a weekly basis. Violation of the requirements set forth in the above State of Montana schedule of prevailing wage rates may subject the Contractor to the penalties set forth in §18‐2‐407, MCA. Contractor shall maintain payroll records during the term of this Agreement and for a period of three (3) years following termination of this Agreement. The Contractor shall ensure that any person, firm or entity performing any portion of the services under this Agreement for which the contractor, subcontractor or employer is responsible, is paid the applicable standard prevailing rate of wages. In the event that, during the term of this Agreement, any labor problems or disputes of any type arise or materialize which in turn cause any services to cease for any period of time, Contractor specifically agrees to take immediate steps, at its own expense and without expectation of reimbursement from City, to alleviate or resolve all such labor problems or disputes. The specific steps Contractor shall take shall be left to the discretion of Contractor; provided, however, that Contractor shall bear all costs of any related legal action. Contractor shall provide immediate relief to the City so as to permit the services to continue at no additional cost to City. Contractor shall indemnify, defend, and hold the City harmless from any and all claims, demands, costs, expenses, damages, and liabilities arising out of, resulting from, or occurring in connection with any labor problems or disputes or any delays or stoppages of work associated with such problems or disputes and for any claims regarding underpaid prevailing wages. 7. Indemnity/Waiver of Claims/Insurance: For other than professional services rendered, to the fullest extent permitted by law, Contractor agrees to release, defend, indemnify, and hold harmless the City, its agents, representatives, employees, and officers (collectively referred to for purposes of this Section as the City) from and against any and all claims, demands, actions, fees and costs (including attorney’s fees and the costs and fees of expert witness and consultants), losses, expenses, liabilities (including liability where activity is inherently or intrinsically dangerous) or damages of whatever kind or nature connected therewith and without limit and without regard to the cause or causes thereof or the negligence of any party or parties that may be asserted against, recovered from or suffered by the City occasioned by, growing or arising out of or resulting from or in any way related to: (i) the negligent, reckless, or intentional misconduct of the Contractor; or (ii) any negligent, reckless, or intentional misconduct of any of the Contractor’s agents. For the professional services rendered, to the fullest extent permitted by law, Contractor agrees to indemnify and hold the City harmless against claims, demands, suits, damages, losses, and expenses, including reasonable defense attorney fees, to the extent caused by the negligence or intentional misconduct of the Contractor or Contractor’s agents or employees. Such obligations shall not be construed to negate, abridge, or reduce other rights or obligations of indemnity that would otherwise exist. The indemnification obligations of this Section must not be construed to negate, abridge, or reduce any common‐law or statutory rights of the City as indemnitee(s) which would otherwise exist as to such indemnitee(s). Contractor’s indemnity under this Section shall be without regard to and without any right to contribution from any insurance maintained by City. Should the City be required to bring an action against the Contractor to assert its right to defense or indemnification under this Agreement or under the Contractor’s applicable insurance policies required below, the City shall be entitled to recover reasonable costs and attorney fees incurred in asserting its right to indemnification or defense but only if a court of competent jurisdiction determines the Contractor was obligated to defend the claim(s) or was obligated to indemnify the City for a claim(s) or any portion(s) thereof. In the event of an action filed against the City resulting from the City’s performance under this Agreement, the City may elect to represent itself and incur all costs and expenses of suit. Contractor also waives any and all claims and recourse against the City, including the right of contribution for loss or damage to person or property arising from, growing out of, or in any way connected with or incident to the performance of this Agreement except “responsibility for [City’s] own fraud, for willful injury to the person or property of another, or for violation of law, whether willful or negligent” as per 28‐2‐702, MCA. These obligations shall survive termination of this Agreement and the services performed hereunder. In addition to and independent from the above, Contractor shall at Contractor’s expense secure insurance coverage through an insurance company or companies duly licensed and authorized to conduct insurance business in Montana which insures the liabilities and obligations specifically assumed by the Contractor in this Section. The insurance coverage shall not contain any exclusion for liabilities specifically assumed by the Contractor in this Section. The insurance shall cover and apply to all claims, demands, suits, damages, losses, and expenses that may be asserted or claimed against, recovered from, or suffered by the City without limit and without regard to the cause therefore and which is acceptable to the City. Contractor shall furnish to the City an accompanying certificate of insurance and accompanying endorsements in amounts not less than as follows: Workers’ Compensation – statutory; Employers’ Liability ‐ $1,000,000 per occurrence; $2,000,000 annual in the aggregate; Commercial General Liability ‐ $1,000,000 per occurrence; $2,000,000 annual in the aggregate; Automobile Liability ‐ $1,000,000 property damage/bodily injury per accident; and Professional Liability ‐ $1,000,000 per claim; $2,000,000 annual in the aggregate. The above amounts shall be exclusive of defense costs. The City shall be endorsed included as an additional or named insured on a primary non‐contributory basis on both the Commercial General and Automobile Liability policies. The insurance and required endorsements must be in a form suitable to City and shall include no less than a thirty (30) day notice of cancellation or non‐renewal. Contractor shall notify City within two (2) business days of Contractor’s receipt of notice that any required insurance coverage will be terminated or Contractor’s decision to terminate any required insurance coverage for any reason. The City must approve all insurance coverage and endorsements prior to the Contractor commencing work. 8. Termination for Contractor’s Fault: a. If Contractor refuses or fails to timely do the work, or any part thereof, or fails to perform any of its obligations under this Agreement, or otherwise breaches any terms or conditions of this Agreement, the City may, by written notice, terminate this Agreement and the Contractor’s right to proceed with all or any part of the work (“Termination Notice Due to Contractor’s Fault”). The City may then take over the work and complete it, either with its own resources or by re-letting the contract to any other third party. b. In the event of a termination pursuant to this Section 8, Contractor shall be entitled to payment only for those services Contractor actually rendered. c. Any termination provided for by this Section 8 shall be in addition to any other remedies to which the City may be entitled under the law or at equity. d. In the event of termination under this Section 8, Contractor shall, under no circumstances, be entitled to claim or recover consequential, special, punitive, lost business opportunity, lost productivity, field office overhead, general conditions costs, or lost profits damages of any nature arising, or claimed to have arisen, as a result of the termination. 9. Termination for City’s Convenience: a. Should conditions arise which, in the sole opinion and discretion of the City, make it advisable to the City to cease performance under this Agreement, the City may terminate this Agreement by written notice to Contractor (“Notice of Termination for City’s Convenience”). The termination shall be effective in the manner specified in the Notice of Termination for City’s Convenience and shall be without prejudice to any claims that the City may otherwise have against Contractor. b. Upon receipt of the Notice of Termination for City’s Convenience, unless otherwise directed in the Notice, the Contractor shall immediately cease performance under this Agreement and make every reasonable effort to refrain from continuing work, incurring additional expenses or costs under this Agreement and shall immediately cancel all existing orders or contracts upon terms satisfactory to the City. Contractor shall do only such work as may be necessary to preserve, protect, and maintain work already completed or immediately in progress. c. In the event of a termination pursuant to this Section 9, Contractor is entitled to payment only for those services Contractor actually rendered on or before the receipt of the Notice of Termination for City’s Convenience. d. The compensation described in Section 9(c) is the sole compensation due to Contractor for its performance of this Agreement. Contractor shall, under no circumstances, be entitled to claim or recover consequential, special, punitive, lost business opportunity, lost productivity, field office overhead, general conditions costs, or lost profits damages of any nature arising, or claimed to have arisen, as a result of the termination. 10. Limitation on Contractor’s Damages; Time for Asserting Claim: a. In the event of a claim for damages by Contractor a Party under this Agreement, Contractor’s the claiming Party’s damages shall be limited to contract damages and Contractor the claiming Party hereby expressly waives any right to claim or recover consequential, special, punitive, lost business opportunity, lost productivity, field office overhead, general conditions costs, or lost profits damages of any nature or kind. b. In the event Contractor wants to assert a claim for damages of any kind or nature, Contractor shall provide City with written notice of its claim, the facts and circumstances surrounding and giving rise to the claim, and the total amount of damages sought by the claim, within thirty sixty (3060) days of the facts and circumstances giving rise to the claim. In the event Contractor fails to provide such notice, Contractor shall waive all rights to assert such claim. 11. Representatives and Notices: a. City’s Representative: The City’s Representative for the purpose of this Agreement shall be _________________ or such other individual as City shall designate in writing. Whenever approval or authorization from or communication or submission to City is required by this Agreement, such communication or submission shall be directed to the City’s Representative and approvals or authorizations shall be issued only by such Representative; provided, however, that in exigent circumstances when City’s Representative is not available, Contractor may direct its communication or submission to other designated City personnel or agents as designated by the City in writing and may receive approvals or authorization from such persons. b. Contractor’s Representative: The Contractor’s Representative for the purpose of this Agreement shall be _Thad Morse, Account Executive_ or such other individual as Contractor shall designate in writing. Whenever direction to or communication with Contractor is required by this Agreement, such direction or communication shall be directed to Contractor’s Representative; provided, however, that in exigent circumstances when Contractor’s Representative is not available, City may direct its direction or communication to other designated Contractor personnel or agents. c. Notices: All notices required by this Agreement shall be in writing and shall be provided to the Representatives named in this Section. Notices shall be deemed given when delivered, if delivered by courier to Party’s address shown above during normal business hours of the recipient; or when sent, if sent by email or fax (with a successful transmission report) to the email address or fax number provided by the Party’s Representative; or on the fifth business day following mailing, if mailed by ordinary mail to the address shown above, postage prepaid. 12. Permits: Contractor shall provide all notices, comply with all applicable laws, ordinances, rules, and regulations, obtain all necessary permits, licenses, including a City of Bozeman business license, and inspections from applicable governmental authorities, and pay all fees and charges in connection therewith. 13 Laws and Regulations: Contractor shall comply fully with all applicable state and federal laws, regulations, and municipal ordinances including, but not limited to, all workers’ compensation laws, all environmental laws including, but not limited to, the generation and disposal of hazardous waste, the Occupational Safety and Health Act (OSHA), the safety rules, codes, and provisions of the Montana Safety Act in Title 50, Chapter 71, MCA, all applicable City, County, and State building and electrical codes, the Americans with Disabilities Act, and all non‐ discrimination, affirmative action, and utilization of minority and small business statutes and regulations. 14. Nondiscrimination and Equal Pay: The Contractor agrees that all hiring by Contractor of persons performing this Agreement shall be on the basis of merit and qualifications. The Contractor will have a policy to provide equal employment opportunity in accordance with all applicable state and federal anti‐discrimination laws, regulations, and contracts. The Contractor will not refuse employment to a person, bar a person from employment, or discriminate against a person in compensation or in a term, condition, or privilege of employment because of race, color, religion, creed, political ideas, sex, age, marital status, national origin, actual or perceived sexual orientation, gender identity, physical or mental disability, except when the reasonable demands of the position require an age, physical or mental disability, marital status or sex distinction. The Contractor shall be subject to and comply with Title VI of the Civil Rights Act of 1964; Section 140, Title 2, United States Code, and all regulations promulgated thereunder. Contractor represents it is, and for the term of this Agreement will be, in compliance with the requirements of the Equal Pay Act of 1963 and Section 39‐3‐104, MCA (the Montana Equal Pay Act). Contractor must report to the City any violations of the Montana Equal Pay Act that Contractor has been found guilty of within 60 days of such finding for violations occurring during the term of this Agreement. Contractor shall require these nondiscrimination terms of its subcontractors providing services under this Agreement. 15. Intoxicants; DOT Drug and Alcohol Regulations/Safety and Training: Contractor shall not permit or suffer the introduction or use of any intoxicants, including alcohol or illegal drugs, by any employee or agent engaged in services to the City under this Agreement while on City property or in the performance of any activities under this Agreement. Contractor acknowledges it is aware of and shall comply with its responsibilities and obligations under the U.S. Department of Transportation (DOT) regulations governing anti‐drug and alcohol misuse prevention plans and related testing. City shall have the right to request proof of such compliance and Contractor shall be obligated to furnish such proof. The Contractor shall be responsible for instructing and training the Contractor's employees and agents in proper and specified work methods and procedures. The Contractor shall provide continuous inspection and supervision of the work performed. The Contractor is responsible for instructing its employees and agents in safe work practices. 16. Modification and Assignability: This Agreement may not be enlarged, modified or altered except by written agreement signed by both parties hereto. The Contractor may not subcontract or assign Contractor’s rights, including the right to compensation or duties arising hereunder, without the prior written consent of the City. Any subcontractor or assignee will be bound by all of the terms and conditions of this Agreement. 17. Reports/Accountability/Public Information: Contractor agrees to develop and/or provide documentation as requested by the City demonstrating Contractor’s compliance with the requirements of this Agreement for a period of one (1) year from the termination of this Agreement. Contractor shall allow the City, its auditors, and other persons authorized by the City to inspect and copy its books and records for the purpose of verifying that the reimbursement of monies distributed to Contractor pursuant to this Agreement was used in compliance with this Agreement and all applicable provisions of federal, state, and local law. Prior to Contractor’s participation in any audits required under this Agreement, City agrees to execute a non‐ disclosure agreement with Contractor, along with any third‐party auditor employed by City to perform such audits. Such agreement will include provisions prohibiting a third‐party auditor’s disclosure of such auditor’s audit findings, or the nature thereof, to third parties other than City, nor use results or findings to solicit other Insight clients. The Contractor shall not issue any statements, releases or information for public dissemination without prior approval of the City. 18. Non‐Waiver: A waiver by either party of any default or breach by the other party of any terms or conditions of this Agreement does not limit the other party’s right to enforce such term or conditions or to pursue any available legal or equitable rights in the event of any subsequent default or breach. 19. Attorney’s Fees and Costs: In the event it becomes necessary for either Party to retain an attorney to enforce any of the terms or conditions of this Agreement or to give any notice required herein, then the prevailing Party or the Party giving notice shall be entitled to reasonable attorney's fees and costs, including fees, salary, and costs of in‐house counsel including the City Attorney’s Office staff. 20. Taxes: Contractor is obligated to pay all taxes of any kind or nature and make all appropriate employee withholdings. 21. Dispute Resolution: a. Any claim, controversy, or dispute between the parties, their agents, employees, or representatives shall be resolved first by negotiation between senior‐level personnel from each party duly authorized to execute settlement agreements. Upon mutual agreement of the parties, the parties may invite an independent, disinterested mediator to assist in the negotiated settlement discussions. b. If the parties are unable to resolve the dispute within thirty (30) days from the date the dispute was first raised, then such dispute may only be resolved in a court of competent jurisdiction in compliance with the Applicable Law provisions of this Agreement. 22. Survival: Contractor’s indemnification shall survive the termination or expiration of this Agreement for the maximum period allowed under applicable law. 23. Headings: The headings used in this Agreement are for convenience only and are not be construed as a part of the Agreement or as a limitation on the scope of the particular paragraphs to which they refer. 24. Severability: If any portion of this Agreement is held to be void or unenforceable, the balance thereof shall continue in effect. 25. Applicable Law: The parties agree that this Agreement is governed in all respects by the laws of the State of Montana. 26. Binding Effect: This Agreement is binding upon and inures to the benefit of the heirs, legal representatives, successors, and assigns of the parties. 27. No Third‐Party Beneficiary: This Agreement is for the exclusive benefit of the parties, does not constitute a third‐party beneficiary agreement, and may not be relied upon or enforced by a third party. 28. Counterparts: This Agreement may be executed in counterparts, which together constitute one instrument. 29. Integration: This Agreement and all Exhibits attached hereto constitute the entire agreement of the parties. Covenants or representations not contained herein or made a part thereof by reference, are not binding upon the parties. There are no understandings between the parties other than as set forth in this Agreement. All communications, either verbal or written, made prior to the date of this Agreement are hereby abrogated and withdrawn unless specifically made a part of this Agreement by reference. 30. Consent to Electronic Signatures: The Parties have consented to execute this Agreement electronically in conformance with the Montana Uniform Electronic Transactions Act, Title 30, Chapter 18, Part 1, MCA. 31. Extensions: this Agreement may, upon mutual agreement, be extended for a period of one year by written agreement of the Parties. In no case, however, may this Agreement run longer than __________________________. **** END OF AGREEMENT EXCEPT FOR SIGNATURES ****