HomeMy WebLinkAboutBozeman__MT_response_FINAL_signed_print version 01-13-21 914
BODY-WORN CAMERAS
(BWC), IN-CAR MOBILE
VIDEO RECORDER (MVR),
INTERVIEW ROOM
RECORDING SYSTEMS AND
RELATED DATA MANAGEMENT
CITY OF BOZEMAN
Submitted By: Axon Enterprise, Inc.
17800 North 85th Street
Scottsdale, AZ 85255
Phone: 800.978.2737
Fax: 480.991.0791
January 14, 2021
ORIGINAL
January 14, 2021 Mike Maas City Clerk City of Bozeman PO Box 1230 Bozeman, MT 59771 DEAR MR. MAAS:
Critical incidents or confessions can happen anywhere, and when they occur, City of Bozeman’s (City) officers must be ready to react without having to worry about their equipment. By equipping your officers, vehicles, and interrogation rooms with hardware and software designed to capture evidence from various angles and locations, the City can limit the risk of missing critical evidence in the field or at the station.
That is why Axon Enterprise, Inc. (Axon) believes the City should implement our comprehensive ecosystem that includes in-car and body-worn cameras, an interview room solution, and an integrated digital evidence management system (DEMS). Not only will the City have access to a network designed to bolster workflows and manage your captured evidence, but you can also eliminate the need for excessive hardware and limit costs. We are confident our integrated and intuitive solutions can help keep the City’s officers covered wherever they are.
Axon has partnered with more than 7,500 agencies around the world to deliver innovative hardware and software solutions built for the public safety sector. With a dedicated research and development department and budget, we are focused on supporting our current technology and improving it for the future.
With the implementation of our suite of services, the City can have:
Access to reliable hardware and software, including cameras, microphones, docks, routers, touch panels, and complimentary MDT/mobile applications
A comprehensive DEMS that makes sharing, managing, and redacting evidence simple
Technical support focused on customer success pre- and post-deployment
If you have any questions regarding our proposal, pricing, or products, please contact Proposal Manager Shawnacee Neziol by phone at 480.463.2177, or by email at shawnacee@axon.com.
Sincerely,
Josh Isner Chief Revenue Officer
EXECUTIVE SUMMARY ................................. 1
CHOOSING AXON................................................................... 2
RFP RESPONSE ......................................... 7
1. BODY-WORN CAMERAS (BWC) .............................................. 7
2. IN-CAR CAMERA SYSTEM (MVR) ........................................... 27
3. INTERVIEW ROOM RECORDING SYSTEM ................................. 35
4. DATA STORAGE AND MANAGEMENT SYSTEM ........................... 40
5. WARRANTY/TECHNOLOGY REFRESH ....................................... 68
6. TRAINING ........................................................................ 69
7. CUSTOMER SERVICE/SUPPORT ............................................. 73
8. OUT YEAR DATE RETENTION AND TRANSFER ........................... 74
PROPOSAL REQUIREMENTS ..................................................... 76
ATTACHMENT A .................................................................... 83
APPENDIX .............................................. 84
EXCEPTIONS & AXON MASTER SERVICES AND PURCHASING AGREEMENT ......................................................................... 85
AXON’S QUOTE ..................................................................... 107
THE AXON NETWORK ............................................................. 130
OUR VALUES ........................................................................ 131
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EXECUTIVE SUMMARY
The City of Bozeman (City) knows the importance of providing your officers with the equipment and technology needed to help keep them safe and informed. Whether in the field or at the station, without access to the appropriate hardware and software, the City’s risk of missing key events in the moment is heightened.
That is why the City should take full advantage of our ecosystem by implementing our body-worn and in-car cameras, interview room solution, and DEMS. By doing so, you can connect your people with the devices and applications designed to capture reliable evidence wherever it occurs, improve workflows, and save time, so your officers can spend theirs where it matters the most—in the interrogation rooms where vital information is shared and in the community you serve.
By choosing Axon, the City can have access to a comprehensive solution that offers:
Body-worn and in-car cameras that work either as standalone devices or in conjunction with one another
Seamless integration between multiple pieces of hardware and software
Interview room software that allows users to enter metadata and notes with high accuracy via a touch-screen software and capture redundant recordings on multiple servers.
An easy-to-use DEMS to manage, edit, review, and share collected data
PROPOSED SOLUTIONS FOR THE CITY
To help bring the City to the forefront of technology as it relates to law enforcement, Axon is proposing a solution comprised of the following components.
Axon Body 3 including Mounts
Axon Docks
Axon Mobile Applications
Axon Fleet 3
Axon View XL MDT Application
Axon Interview
Camera Hardware
Ethernet Switch
Microphones
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Capture Servers
Workstation or Touch Panel Devices
Axon Evidence
Training and Implementation
CHOOSING AXON
AXON BODY 3- SEE TRUTH IN THE MOMENT
Axon Body 3 isn't just a camera, it's a rugged communications beacon front and center on every call. Featuring enhanced low-light performance, reduced motion blur, and an LTE connection that enables real-time features like live streaming, Axon Body 3 provides officers with more support in the moment. Advanced audio algorithms designed to capture and prioritize certain sounds in any environment, combined with advanced imaging capabilities, result in better audio and video evidence wherever you are.
AXON RESPOND FOR DEVICES REAL-TIME TECHNOLOGY
Picture this—an officer is in a foot chase away from their vehicle, losing certainty of their exact whereabouts during a life-or-death situation. With our new Axon Respond for Devices situational awareness technology, an officer need not worry about where a pursuit may take them because they can now stay connected wherever they are with alerts sent to Axon Evidence. These alerts can then allow supervisors to locate and provide officers support in the moment. Axon Respond for Devices focuses on providing real-time awareness and is truly a game-changing new platform that will continue to include advanced capabilities as your needs evolve.
SIMPLE, STREAMLINED OPERATION
Take back time with simpler device operation and program management. With time-saving features like rapid recharge and offload, you can leverage your camera as an AI-powered personal assistant that integrates with our other solutions and limits your administrative burden.
AXON FLEET 3 - IN-CAR DONE DIFFERENT
Axon Fleet 3 leaves clunky, inefficient in-car video systems in the past. With easy installation, cloud-connected software, sleek hardware, and subscription pricing, the City can save your officers time, and your agency valuable resources. With Axon Fleet 3, your vehicles can stay on the road where they belong, and users can offload footage anytime, anyplace.
Redesigned front and rear cameras, two-officer support, video recall, and integration with our MDT application, Axon View XL, give your officers access to a system developed to capture evidence from multiple vantage points, while working seamlessly to manage and store critical data and improve workflows.
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INTEGRATING YOUR CAMERAS AND SYSTEMS
Axon’s body-worn and in-car cameras are designed to work with one another, whether in the field or at the station. With Axon Signal technology, all of your cameras have the capability to sense specific triggers meant to activate a camera and initiate a recording. The following Signal technology offers various activation methods, that include:
The Axon Signal Unit (ASU) – ASU is installed in a vehicle and activates Axon cameras in response to vehicle triggers like light bar/siren, door, vehicle speed, acceleration, crash, and weapon rack activation.
Signal Performance Power Magazine (SPPM) – SPPM is a CEW battery accessory that activates Axon cameras when your TASER Smart Weapon is armed, the trigger is pulled, or the arc is engaged.
Axon Signal Sidearm – Signal Sidearm is an easy-to-install smart sensor that attaches to the outside of most sidearm holsters. Axon cameras within range can detect the removal of a sidearm from its holster and trigger nearby Axon cameras to begin recording.
Additionally, Axon in-car and body-worn cameras can integrate using our MDT application and Axon Evidence. To optimize user functionality and utilize software-driven features to minimize the costs and constraints of excessive hardware components, the City can use:
Axon View XL to watch live video from your body-worn cameras
Axon Auto-Tagging to create retention schedules and tag digital evidence with vital information, that is then applied to Axon videos and imported and stored in Axon Evidence
Multicam Playback within Axon Evidence to play and review up to four videos—recorded by different cameras—at the same time
AXON INTERVIEW – NEVER MISS A MOMENT
Axon Interview features a 24/7 buffer that can store weeks of continuous video and audio to local storage. Plus, you can bookmark, annotate, and comment on footage in real-time. That means complete, clear recording that preserves truth.
A SIMPLER SOLUTION
Axon Interview is a cloud-based system that streamlines your interview process. With easy to use functionality and a simplified user interface, you can take control of the recording process with a single tap, thus decreasing extra equipment and overhead associated with outdated systems.
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RECORD SECURELY
Never sacrifice confidence in your recordings—maintain a complete chain of custody with audio and video masking to protect attorney-client privileges and ensure defensible evidence. Recordings are integrated with Axon’s network and its industry-leading security program.
KEY FEATURES
Intuitive Organization – Sort evidence in a way that works for you with custom metadata categories
Secure Storage – Protect your interviews from tampering and false accusation
Accessible from Anywhere – Watch interviews from anywhere on your network
Annotate Video – Easily make annotations for quick playback of key moments
Video Buffering – Never miss a moment with Interview's continuous buffer
Flexible Hardware Options – Choose between covert or overt camera options to best fit your needs
A SMARTER, HARDER-WORKING DEMS
Axon Evidence is at the core of Axon’s network, and with its easy to use interface, managing and storing your data can happen all in one place. With robust cases functionality, redaction capabilities, intuitive sharing workflows, and a complimentary prosecutor platform, our cloud-based DEMS is packed with features that will only improve over time.
A SECURE AXON NETWORK
For your officers to do their job with confidence, we need to ensure that the devices, software, and services we supply are reliable and secure. When we build new hardware or software, the focus isn’t just on functionality—we also make it a top priority your information is tightly guarded, thus giving you confidence in the integrity and security of the evidence you capture and store.
The following features and measures are taken to secure our products and services:
Vulnerability identification and remediation
Security monitoring and response
Advanced protections
Reporting potential security issues and vulnerabilities
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DEDICATION TO CUSTOMER SUCCESS
Once a solution is delivered, most agencies are left asking, what’s next? Axon has you covered. Our dedicated customer success and support managers are committed to providing the City with post-sales and post-deployment support.
Whether that be troubleshooting assistance, technical support, or help with exchanging and returning equipment, our Customer Success team is here to be your main point of contact and advocate. Through regular communication, our knowledgeable staff can offer the City the support you should expect from a service provider. This support includes:
Notifying customers of important operating system/firmware and hardware updates, identifying bugs, and addressing general issues
Fulfilling hardware refreshes and deployment of new equipment
Conducting quarterly business reviews with customers
Identifying important customer feature requests
Our goal is to provide the City with the necessary assistance to help make the most of the solutions you count on every day.
DEVELOPING A BENEFICIAL WORKING RELATIONSHIP
Choosing a solution provider is an important one. The speed of technological evolution demands you partner with a provider who has made a strong commitment to thought leadership in the field. Axon believes in the power of technology to protect life and protect truth, and we’ve invested heavily in technologies that will help our law enforcement partners in the near- to long-term. This includes the use of machine learning and artificial intelligence to help with data analysis and predictive analytics. With Axon, you have a partner who is thinking ahead and of the bigger picture.
CONTINUING EDUCATION WITH AXON ACADEMY
We recognize the importance of providing robust training resources to supplement the use of our technologies. Axon Academy is a Web-based learning management system containing a wide variety of instructional resources and product-specific training courses broken into short, single-topic videos and tutorials. Educational opportunities for new and existing users are accessible from Axon Academy, and administrators can assign training courses to specific users based on roles. To meet different learning styles, Axon Academy offers the City a range of assets, including podcasts, e-learning modules, simulations, and video.
Please visit axon.com/training for more details.
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JOINING FORCES THROUGH AXON’S ECOSYSTEM
We’ve long made the priorities of law enforcement our own, and your challenges ours to solve. When you partner with Axon, you're partnering with a team of product experts, security professionals, engineers, technology specialists, and former law enforcement personnel. We are dedicated to pushing the boundaries of technology and are committed to delivering on those efforts, to offer law enforcement the solutions needed to help make the world a safer place. By becoming a part of the Axon Ecosystem made up of connected devices and apps, the City can better position itself to protect fellow officers and the communities you serve.
Our mission to protect life and truth in the field, at the station, and in the courtroom is unwavering, and we are prepared to join forces with you, to keep your officers and community safe.
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RFP RESPONSE
For the convenience of the City, Axon has provided a response to your RFP requirements in the following format.
1. BODY-WORN CAMERAS (BWC)
a. Describe model options for BWCs and mounting options for each including a minimum of one mount per camera to be included;
Axon is proposing the Axon Body 3 for the City, and one of the below mounts found on page 10 is included with the purchase of each camera. We are also providing information on our alternate body camera, the Axon Flex 2.
AXON BODY 3 PRODUCT OVERVIEW
The Axon Body 3 is a rugged and durable body-worn camera that allows agencies to capture secure and admissible evidence in the field. With features like at-rest and in-transit encryption, high-quality video resolution capture with reduced motion blur, and a multi-microphone set up optimized for law enforcement scenarios, the Axon Body 3 can record clear audiovisual content during an event, while also ensuring your footage is tamperproof.
Additionally, the Axon Body 3 can be equipped with our real-time awareness technology, Axon Respond for Devices, which allows you to receive real-time alerts such as gunshot detection, livestream a camera feed if the device is actively recording, and locate officers with Wi-Fi and GPS positioning as they arrive at and navigate the scene. These capabilities offer awareness to command staff and dispatch like never before, making it possible to give tactical advice and mission-critical orders while a situation unfolds, track your officers as they pursue a suspect, or know when a weapon has been deployed or discharged.
Not only does the Axon Body 3 offer agencies a camera that implements modernized technology, but the device itself is extremely durable. Our cameras undergo Ingress Protection, MIL-STD, and Impact Certified testing and can operate and be stored in a wide spectrum of temperature ranges. This means if an altercation were to occur, or if the camera is exposed to outside elements, your officers can be confident in the device’s ability to withstand impact scenarios and continue to operate in a variety of environments.
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Furthermore, the camera itself has a built-in camera display that allows officers to quickly assess their camera’s current status and activity, such as if the device is actively recording or how much battery life remains. With six built-in operational buttons, your officers can quickly learn to activate a recording, control volume, power the device on and off, and initiate tactical functionality. The device is designed to be easy to use and accessible during high-stress situations.
AXON BODY 3 DOCKS
The Axon Body 3 solution gives agencies flexibility when it comes to charging and storing your devices. Whether on a table in a utility room or hanging from an open wall at the station, our 1-bay and 8-bay docks allow for a flexible installation to fit the desired space. Once set up, officers can simply plug their camera into the dock, which will charge the device and provide a network connection for your camera to upload evidence and receive operating system updates.
ADDITIONAL PRODUCT INFORMATION
KEY FEATURES
SECURITY ENHANCEMENTS – Signed commands, secure boot, and enhanced video authenticity and integrity validation
AXON SIGNAL ACTIVATION – Customized triggers assigned to certain actions used to begin a recording
HIGH-SPEED EVIDENCE OFFLOAD AND CHARGING – Offload evidence fast and recharge a depleted battery in five hours or less
VARIOUS MOUNTING OPTIONS – With built-in RapidLock System
CRITICAL EVIDENCE OFFLOAD – Select and prioritize critical evidence for offload over an LTE connection
CLEAR-FRAME PLAYBACK - The Axon Evidence media player enables you to play audio and video evidence files frame by frame that are in supported file types.
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S PECIFICATIONS
VIDEO RESOLUTION – 1080p, 720p L, 720p H, 480p
IP RATING – IP 67/IPX4
VIDEO FORMAT – MPEG-4
US MILITARY STANDARD – MIL-STD-810G
BATTERY LIFE – Approximately 12 hours
DROP TEST – 6 feet/4 feet
STORAGE – 64 GB
OPERATING TEMPERATURE – -4°–122°F (-20°–50°C)
PRE-EVENT BUFFER – Configurable up to 120 seconds
ROADMAP ITEMS (1H 2021)
VOICE DURING STREAMING – Command staff and dispatch will have the ability to speak to an officer through the Axon Body 3 speaker, but only when the camera is recording and livestreaming within Axon Respond for Devices
GEOFENCING – Agencies will be able to establish a perimeter in Axon Respond for Devices and configure what the device does when crossing in or out of that area
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AXON BODY 3 MOUNTS
The following Axon Body 3 mounts are available for mounting the camera.
LOW RETENTION FORCE
The Flexible Magnet Mount (chest & above pocket) is an easy-to-install mount with versatile mounting locations.
The Reinforced Flexible Magnet Mount is the reinforced version of the Flexible Magnet Mount that is easy to install, offering versatile mounting locations and breakaway options.
The Belt Clip Mount allows the user to wear the body-worn camera anywhere on the belt easily and comfortably.
The Outerwear Magnet Mount offers versatile mounting locations and breakaway options. It is not recommended for Axon Body 3 cameras with Aware and Aware+ since the large amount of metal may impact LTE performance in areas of low coverage.
MEDIUM RETENTION FORCE
The Wing Clip mount is easy to install and offers versatile mounting locations.
The Velcro Mount allows you to wear the body-worn camera with versatile mounting locations when there is existing Velcro on your uniforms. Note: this mount requires existing Velcro on your uniform.
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The Z-bracket Mount (available for men and women’s uniforms) allows you to wear the body-worn camera at the center of mass easily when wearing a buttoned shirt.
The Pocket Mount (small 4” or large 6”) is easy to install in a uniform pocket.
Tilt Mount (medium/high retention force) has a tilt angle that can be easily adjusted when the camera is attached. It requires a primary Rapidlock mount, such as the Wing Clip or Molle Mount.
HIGH RETENTION FORCE
The Anchor Mount is an easy to install, high-retention-force mount that is designed to support outerwear or ballistic vests that offers versatile mounting locations. This semi-permanent mount is best worn on outerwear or a ballistic vest, requiring holes for installation.
The Mini Molle mount is a smaller version of the Axon Single Molle mount. Axon has worked closely with Blauer Manufacturing, a leading supplier of law enforcement uniforms, to ensure the Mini Molle has an exact fit with their sew-on nylon Molle loop.
The Single Molle Mount integrates seamlessly with Molle strap and offers a high-retention-force camera mount solution.
The Double Molle Mount integrates seamlessly with Molle strap and offers a high-retention-force camera mount solution.
The Action Camera Mount is a GoPro style mount adapter for use with Body 3 and Body 2 cameras. The use cases are wide and varied: attach to a helmet using a night vision goggles (NVG) mount, view down tunnels or over walls with a third-party selfie stick, set up surveillance on a tripod, etc. Compatible with most GoPro style third-party “action camera” mounts. Note: Third-party mounts are sold separately.
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AXON FLEX 2; THE TRUTH FROM YOUR VANTAGE POINT
Axon Flex 2 brings point-of-view video to the next level, with a rugged design, various mounting options, and advanced capabilities. Acting as an integral part of the Axon network, Axon Flex 2 works alongside other products to protect life and preserve truth.
AXON SIGNAL WIRELESS
ACTIVATION TECHNOLOGY
Axon Flex 2 is compatible with Axon Signal, our wireless activation technology. Signal can be configured to report events, like light bar activation or a CEW being armed, so your camera can detect them and start recording.
BEST-IN-CLASS IMAGE AND
AUDIO QUALITY
Axon Flex 2 records in HD with a 120-degree field of view, so you have clear and accurate evidence from the officer’s perspective. Plus, dual-channel audio helps reduce ambient noise for better sound capture.
THE LEADING BODY-WORN
CAMERA PLATFORM
Axon’s body-worn cameras are used by more major law enforcement agencies than any other brand in the world. Officers trust our cameras to provide a clear account of what they face every day, and stakeholders throughout the justice system count on Axon Flex 2’s high-quality evidence and streamlined workflows to capture the truth.
Axon Flex 2 camera mounts attach to officer uniforms, accessories, and protective gear; officers can even wear the cameras on their heads with the Lowrider Headband Mount. The selection of mounts facilitates several point-of-view perspectives.
// KEY FEATURES
Full-Shift Battery
Pre-Event Buffer
Enhanced Mounts
Unmatched Durability
Mobile Compatibility
Axon Evidence Integration
// SPECIFICATIONS
Weather Resistance – IEC 60529 IP54 (dust, rain), MIL-STD-810G (salt fog)
Housing – High-impact polymer
Field of View – 120 Degrees
Operating Temperature – -4 °F to 122 °F (-20 °C to 50 °C)
Drop Test – 6 feet
Video – MPEG-4 (MP4); H.264
Humidity – 95% non-condensing
Recording Time – Up to 70 hours depending on resolution
Warranty – 1 year from date of receipt
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AXON FLEX 2 CAMERA MOUNTS
OAKLEY EYEWEAR MOUNT
The Flex 2 camera can be attached to Oakley Flak Jacket® glasses with the Oakley Eyewear Mount. This mount positions the camera at eye-level, designed to capture the officer’s direct point-of-view.
BALL CAP MOUNT
The Flex 2 camera can be worn with officer headgear, including ball caps, using the magnetic Ball Cap Mount. One magnetic clip is placed on the inside of the cap while the rest of the assembly overlaps on the outside, held securely in place by magnetic force. The camera clips into the outer assembly and sits near the officer’s eye-level.
LOWRIDER HEADBAND MOUNT
The Lowrider Headband Mount is a comfortable frame that wraps around the back of the head with a Flex 2 camera clip mounted on the front end. Like the Oakley Eyewear Mount, the headband places the camera at eye-level to capture an officer’s true perspective of events.
COLLAR MOUNT
The Collar Mount consists of a magnetic clip with an attached Flex 2 camera clip and a metal collar support bar designed to wrap underneath the collar (around the back of the neck) for stability. The magnetic clip attaches to the shirt collar to mount the camera above shoulder-level.
EPAULETTE MOUNT
If an officer’s uniform shirt has epaulettes, the Flex 2 camera can attach to the shirt with the Epaulette Mount. The mount can be positioned to place the camera above or below the epaulette to capture the desired perspective.
OVER VEST MOUNT
The Over Vest Mount attaches to vests worn in the field. In tactical situations, this mount provides the same level of stability and accessibility as the epaulette mount.
HELMET MOUNT
The Helmet Mount attaches the camera to most smooth, hard surfaces, like helmets, using a suction mechanism. The mount can be placed anywhere on the gear that can achieve suction.
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SWAT MOUNT
SWAT officers know better than anyone that body-worn cameras can be knocked off in highly physical situations. That's why we've developed a mount that secures the full Axon Flex 2 system to a SWAT officer's helmet and holds true through intense, highly active incidents. With the SWAT Mount, the Flex 2 camera and controller both attach to the SWAT helmet, consolidating the system on the helmet and avoiding any interference with other gear.
CONTROLLER MOUNTS
Axon offers a variety of mounts to suit individual needs. Some mounts are optimized for security in tactical situations (Z-Bracket, Magnet, and Molle Mounts), while others provide more versatility (Shirt Pocket, Clip, and Velcro mounts).
AXON FLEX 2 CONTROLLER TACTICAL MOUNTS
Z -BRACKET MOUNT
The Z-Bracket Mount inserts between the buttons of a shirt. This mount is available in both male and female uniform orientations.
MAGNETIC MOUNT OPTIONS
We offer two powerful magnetic mounts to accommodate different uniform attire and give the wearer a broad choice of mounting locations. The Flexible Magnet Mount is intended for lighter-weight uniform shirts, and the Outerwear Magnet Mount is for coats and heavier garments.
MOLLE MOUNT OPTIONS
Molle mounts attach to the Molle straps on tactical vests and can withstand >100lbs of retention force. The Single Molle Mount is lighter and more flexible than the Double Molle Mount, which provides more lateral stability.
MINI MOLLE MOUNT
The Mini Molle mount offers high retention but is easily removable. The Mini Molle mount is also an exact fit for Blauer nylon loops.
WING CLIP MOUNT
The Wing Clip Mount consists of two pieces that make use of clipping and slot-and-key features to grip the fabric and provide strong retention. The mount is non-magnetic, lightweight, and versatile in placement owing to a hole feature that allows mounting over buttons or zippers.
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Furthermore, the outer piece can be rotated to the appropriate orientation per surface markings, so that the mount can be worn over single or double layers of fabric. This mount is compatible with a number of type B and C uniforms.
AXON FLEX 2 CONTROLLER VERSATILE MOUNTS
SHIRT POCKET MOUNTS
We offer the 4” and 6” Shirt Pocket Mounts that attach easily to uniform shirt pockets of various sizes.
CLIP MOUNT
The Clip Mount is simple in design and easy to fasten. This mount permits numerous mounting locations for non-tactical use.
VELCRO MOUNT
The Velcro Mount attaches to uniforms and vests with Velcro patches. Note that the back of the mount must be sewn onto or otherwise affixed to the uniform.
b. Video resolution quality of 640 x 480 pixels or better;
Axon Body 3 cameras have four configurable resolutions spanning 480p - 1080p.
480p: (848 x 480)
720p L: (1280 x 720 - recommended)
720p H: (1280 x 720)
1080p: (1920 x 1080)
c. Recording speed of 30 frames per second or better;
Axon cameras record at a rate of 30 frames per second (FPS).
d. Detail video format and compression options (H.264 compliant, H.265 preferred);
Axon cameras conform to the MPEG-4 Part 2 video compression format, which utilizes an MP4 container and the H.264 compression standard. This format is non-proprietary and allows for playback from any general video player.
e. Field of View of 100 degrees or greater;
The Axon Body 3 has a 146.4° diagonal field of view, a 125.2° horizontal field of view, and a 68.6° vertical field of view.
f. Recording life of 10 hours or greater;
Under normal usage, the Axon Body 3 camera is capable of providing approximately 12 hours of battery life.
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g. Charge time of six (6) hours or less;
When a fully depleted battery is recharged using the Axon Dock, the recharge time for up to 12 hours in Buffering mode is approximately five (5) hours. Charging a fully depleted battery for approximately three (3) hours will provide an 80% charge.
Please note that the usage of an Axon Body 3’s advanced functions (e.g., livestreaming) will result in greater battery consumption and reduce overall battery life. These functions can cause a battery to deplete faster than 12 hours when in the field.
h. Audio quality should be capable of clearly capturing conversational speech at a distance of three (3) feet without wind or excessive background noise;
The camera is the recording device for both video and audio, with four (4) built-in microphones on different planes of the camera. An audio algorithm developed in partnership with Nokia dramatically improves the audio captured by the Axon Body 3 camera, compared to its predecessor.
We use sophisticated onboard audio processing (Nokia Ozo-based) to conduct wind noise reduction, calculate automatic gain control, and produce a high-quality stereo audio recording.
i. Camera should be able to focus on all objects from 1 foot away to infinity;
Axon cameras have a fixed-focus lens, capable of maintaining clear images from a distance within the range of 1.64 feet to infinity. This focus is set at the factory and cannot be modified or adjusted in any way by the user. The ability to capture close objects in focus is beneficial, especially to capture small objects or fine detail in the video frame for evidentiary reasons.
j. When activated, cameras should have vibration, visual and/or audible indicator informing the user the device is active and recording, with the ability to select indicator preference;
The Operation LED located on the top of the camera and Triad LED on the front of the camera will both blink red when the camera is on and recording. The camera will also emit audio and haptic feedback in the form of two short tones and two short vibrations every two minutes while the camera is on and recording.
k. Pre-event buffer with a minimum of 30 seconds and/or configurable;
Depending on agency settings, the pre-event buffer can capture up to two minutes (120 seconds) of video immediately preceding event recording and is configurable in 30-second increments. By default, the pre-event buffer is 30 seconds.
Audio recording can be disabled during buffered video recording to accommodate agency evidence collection policies. Audio recording is disabled for pre-event buffering by default.
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l. Record in low light and provide LUX rating;
The Axon Body 3 utilizes advanced low-light technology and has a lux rating of < 0.1 lux to mimic the human eye in low light environments. This is important because a lux rating indicates low-light perception capability, which is the level of light required to see an object. Emulating this level of low-light perception when a video is captured allows agencies to leverage evidence that closely represents what an officer saw in the moment.
CLEAR FRAME PLAYBACK
Typically, there is a trade-off between better low-light performance and limiting the blurriness or jumpiness of a video, but with our clear frame technology, the Axon Body 3 balances both.
With an algorithm designed to minimize blurring in fast-moving, low-light environments, the Axon Body 3 is capable of capturing high-quality videos in a variety of circumstances.
m. Easy to use manual activation of BWC;
Axon cameras were designed specifically for use by law enforcement in tactical policing situations. A complicated activation mechanism is cumbersome in the field and can impede more important duties, especially considering officers often need to start a recording at a moment’s notice. Activation of event recording is simple and accessible, so officers can operate the device in a high-stress situation.
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All buttons and switches are ambidextrously accessible. The placement, size, and operation of buttons were designed to fit the structure of the human hand and facilitate intuitive use and separation of the components. The power button on the top of the camera is flush with the device and would need to be intentionally pressed for activation or deactivation to commence. This placement of the button, which is inset, helps prevent officers from accidentally engaging the button, but it is visible enough that it can still be engaged when an officer is wearing gloves.
The ergonomic design facilitates natural muscle memory and uses minimal operational components (buttons, plugs, etc.), so officers can easily operate the camera without confusion. As long as the device is in an accessible position, an officer can easily activate it.
By design and based on feedback from agencies, Axon body-worn cameras require deliberate activation through the use of the Event button. To prevent inadvertent activations, the Event button must be depressed twice. To prevent inadvertent deactivations, the Event button must be depressed for at least three seconds.
n. Automatically embed time/date stamp in the video;
Axon Body 3 cameras capture metadata automatically with each video. The metadata is part of the file and transfers along with the video when offloaded to Axon Evidence. During the transfer, metadata is validated by SHA-2 hash tree functions to ensure integrity. Axon Evidence then logs metadata in the video’s evidentiary audit trail.
The embedded metadata includes:
SOURCE – This is the identifying information for the camera itself, including:
DEVICE TYPE, e.g., Axon Body 3
DEVICE NAME
SERIAL NUMBER
UPLOADER – An administrator can assign body-worn devices to individuals using the unique serial number (device ID) of each camera. Officer information is not directly embedded into the video files encoded on the Axon camera; associations are made between an officer and the camera assigned to them.
TITLE – A title is automatically captured; by default, the title populates with the camera type, date, and time (e.g., AXON Body 3 Video 2018-07-23 1654). This field is also customizable via the Axon View mobile application prior to upload, or post-upload to Axon Evidence.
DATE AND TIME – Axon cameras capture the date and time (yyyy-mm-dd hrs:mins:secs) of the start and stop of a recording as metadata and embed it within the MP4 file. During upload, the camera’s date and time are automatically checked and reset. The timing is set by the firmware which uses NTP (Network Time Protocol) services to set proper time/date information to the cameras according to Axon Evidence administrator’s time zone preferences. The dates and timestamps sync with the atomic clocks at the National Institute of Standards and Technology (NIST) and cannot be altered, further protecting the chain of custody.
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LOCATION – If location services are enabled, the body-worn camera will record time-series location data and embed it into the recording to generate a map of where the recording took place, so it can be displayed during playback on Axon Evidence.
METHOD OF ACTIVATION AND DEACTIVATION – The camera tracks the methods by which a recording initiates, e.g., pressing the Event button or Axon Signal activation, and terminates, e.g., holding the Event button or camera power down.
Additionally, if an officer enters a custom ID, category, or title using the Axon View mobile application or Axon View XL MDT software program prior to upload to Axon Evidence, that information will transfer along with the video.
EVIDENCE ID – The evidence ID is blank by default but can be set to the incident ID by the officer in the field using Axon View or Axon View XL.
CATEGORIES (IF APPLICABLE) – An officer may assign categories to a video in the field via the Axon View mobile application or the interface in Axon Evidence.
TITLE – The title of the video will include the device type, the date of the recording, and a sequential identifier by default. However, an officer may enter a custom title for a video in the field via the Axon View mobile application or the interface in Axon Evidence.
o. Ability to record audio without recording video;
Video Mask is an Axon Body 3 feature designed to deactivate the capture of video footage while the camera is recording. Please note, the camera will still record audio.
This feature benefits agencies in dual-party-consent states in the United States where patrol officers are to notify and receive permission from a citizen to record video when responding to a call for service at a citizen’s residence. While some discretion can be made, at times, the citizen reserves the right to tell the officer they may not record video when in their home.
p. Ability to use BWC to take still photos;
A still image can be captured by simply pressing the Select button on the camera. A marker is placed at a specific frame of the recording and can be extracted as an image file in Axon Evidence after upload.
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ADD A MARKER WHILE RECORDING
Users can capture still images while recording with a single press of the Axon Body 3’s Select button on the side of the device. This action places a marker in the video to denote that specific time and also logs the marker in the device audit trail.
When the video file is uploaded to Axon Evidence, the system recognizes and generates an image for each marker. When a user selects the video file in Axon Evidence, markers display with thumbnail images and timestamps directly below the video itself for quick accessibility.
ADD A MARKER IN AXON EVIDENCE
Within Axon Evidence, users can add new markers for any frame in a video file. They can also edit the title for any new or existing marker, which inherits the title of the video by default.
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Users typically insert markers to identify and isolate important details in a video, enabling them to:
Easily find important moments when playing the evidence file later
Indicate those important moments to partners with whom they share the evidence file
Download the marker as an image file and share the image alone
Marker image files download in JPEG (jpg) format. The image megapixels depend on the resolution of the video which contains the marker
Users can edit downloaded images using any common photo-editing application. They can also import images back into Axon Evidence as their own evidence files and utilize the native photo editing tools within the interface to make desired changes.
HYPERMEDIA MARKERS
The Hypermedia Markers feature automatically adds a marker to an Axon Body 3 camera recording when a TASER CEW is armed, arced, or deployed. An automatic marker can also be added if a weapon is removed from a holster equipped with our Signal Sidearm technology.
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This marker will include an information icon—viewable within Axon Evidence—that details information about the event, including the device type and serial number that initiated the marker.
In addition to automatic markers, this feature will also apply tags to the evidence that cannot be removed. These tags can help ensure key events are not missed during review and aid agencies when managing risk and attempting to improve performance.
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q. Ability to use BWC to manually add bookmarks or time stamps;
By pressing and releasing the Select button on the Axon Body 3 within one second, the user can add a marker while recording video. The marker is shown when the video is replayed in Axon Evidence and documented in the audit trail. Markers are useful for indicating an important event that can be found easily when replaying the video later.
r. Features to prevent users from deleting recorded files on the camera;
Officers cannot delete or edit video footage while it is stored on the Axon Body 3 camera; however, officers can add or update metadata such as the evidence title, ID, and categories via the Axon View mobile application and the Axon View XL application. This action does not affect the metadata the camera automatically captures, e.g., recording date, time, and activation method, or the recording itself in any way.
Axon cameras only delete video files and associated metadata from onboard storage once they are successfully uploaded to Axon Evidence. Once the system ingests the files, it retains them according to the City’s retention or Role Based Access Control (RBAC) policies and generates detailed audit logs. The Evidence Audit Trail for single evidence files, as well as the Device Audit Trail for all evidence files, both demonstrate file integrity through the tamper-proof logging of evidence captured by a particular device.
Videos stored on an Axon camera can only be played back through user-authorized Axon applications. Safeguards, like logging in to an application with a username and password, can help prevent unauthorized access and modifications.
s. Audio and video to be recorded and exported in a non-proprietary format (i.e. MP4, MKV and other standard formats);
Video and audio are recorded and exported in a standard, open, and non-proprietary format (including both codec and container).
Audio and video are recorded as the same MP4 encoded file, ensuring perfect synchronization. The video format is MPEG4, using the H.264 compression standard. Sound is recorded via the Advanced Audio Coding (AAC), a coding standard for lossy digital audio compression. The MP4 files can be played using all freely available standard software (e.g., Windows Media player, Real Player, QuickTime, VLC).
t. BWCs must be operational at a minimum of -4 degrees and up to 120 degrees Fahrenheit;
The Axon Body 3 cameras have an operating temperature range of -4°–122°F [-20°–50°C]. The Axon Body 3 can withstand extreme temperatures, which keeps crucial evidence safe and allows officers to rely on the camera’s functionality in almost any environment throughout the year.
The Axon Body 3 has a high-temperature tolerance that proves valuable on particularly warm days when storing a device in a vehicle or when responding to incidents involving excessive heat, such as a residential or car fire.
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u. Ability to identify audio format;
The Axon Body 3 has a minimum audio resolution bit depth of 16 bits. Audio fidelity depends on many factors, including resolution, sampling rate, and format. The Axon Body 3 has a sampling rate of 48kHz. The higher sampling rate in the Axon Body 3 allows the camera to detect sounds in wider frequency ranges. This ability has allowed us to develop AI-driven features, such as gunshot detection. The camera utilizes the Advanced Audio Coding (AAC) format, which is a coding standard for lossy digital audio compression.
v. Ability for user to determine the camera’s battery life when in the field;
The battery capacity for the Axon Body 3 camera is shown in the status bar of the camera display, located on top of the device, as a percentage.
The camera will notify the user visually of a low battery via an exclamation point icon to the right of the battery capacity icon.
AUDIBLE AND HAPTIC NOTIFICATIONS
If the battery depletes significantly during use, the camera display will show LOW BATTERY and the camera emits 4 quick tones and 4 short vibrations. This message indicates that approximately 20 % of the battery capacity remains. The message is repeated after every 5 percent decrease in battery capacity.
w. Inclusion of multi-unit charging/docking stations with the capability of uploading digital evidence from multiple cameras;
One-bay and eight-bay docks are available; the eight-bay dock is preferred, as agencies virtually always have more than one camera to dock at a time.
The Axon Body 3 single and multi-bay docking station.
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The docking station provides a connection for Axon Body 3 cameras to Axon Evidence so the cameras can upload evidence and download camera updates. While information is securely transferred to your organization’s account, the dock also recharges the camera’s battery.
x. Docking/charging stations for up to 60 BWCs and the ability to interface with the internet which will allow the devices to connect to the cloud solution via an Ethernet connection;
Axon will provide docking stations for up to 60 body-worn cameras.
The dock only functions as an Ethernet adapter, an unmanaged network switch, and charger. This allows any Axon Body 3 camera to be docked in any Axon Body 3 dock, and still connect to your Axon Evidence account to upload video.
y. Ability to interrupt during charging/downloading and the ability to resume where it left off when re-docked;
Loss of power to an Axon camera will not cause data loss or corruption. The devices maintain a suitable amount of backup power to ensure proper shutdown.
If a device were to lose power, it would properly close out all incident files (videos) to ensure that no data was lost or corrupted. In the event of sudden and complete power loss, the device will perform a video recovery operation during the next boot process and close out the incident file. The interrupted recording file, as well as any previously recorded files, will be available once power is restored.
z. Please describe any and all auto-activation triggers such as; drawing a weapon, Taser and/or in-car system activation.
Axon Signal is a technology that operates over Bluetooth Low Energy and activates Axon cameras within range via various triggers.
The Axon Signal products we offer today are the Axon Signal Vehicle Unit, Axon Signal Performance Power Magazine, and Axon Signal Sidearm. Whether you're driving your vehicle, using a TASER smart weapon, or drawing a firearm, Axon Signal technology ensures vital footage is captured.
AXON SIGNAL VEHICLE UNIT (ASV)
The Axon Signal Vehicle Unit (ASV) is a device installed in the patrol vehicle that broadcasts a beacon to Axon cameras in range when specific events are reported. The following vehicle triggers will signal the system to begin recording:
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BODY-WORN AND IN-CAR CAMERA TRIGGERS
Light bar/siren activation
Removing a weapon from the vehicle rack
Door sensor
Exceeding a specified speed
Crash detection (sudden changes in acceleration)
In addition to the ASV, we offer the following Axon Signal products:
AXON SIGNAL PERFORMANCE POWER
MAGAZINE (SPPM)
The SPPM is an accessory (battery) for X2 and X26P TASER conducted energy weapons (CEW). The TASER 7, Axon’s newest CEW has this technology built-in and does not require an accessory. Using Axon Signal technology, the SPPM activates cameras when the CEW is armed, the trigger is pulled, or the arc is engaged.
AXON SIGNAL SIDEARM
This easy-to-install smart sensor accessory attaches to the outside of most sidearm holsters and activates if a sidearm is removed from the holster. The action of drawing your weapon will trigger surrounding cameras to start the recording process, thus eliminating manual manipulation. That way, your officers can be confident truth and transparency are being upheld through video and audio documentation.
BENEFITS OF AXON SIGNAL
EASE OF USE – Record events without lifting a finger. This keeps officer-focus on critical incidents.
ACCURATE AND DETAILED EVIDENCE – Collect key information about incidents, from the triggers that activate your camera to the video evidence captured on the scene.
RELIABILITY – Choose the triggers that activate your camera, so recording starts when your policy says it should.
Axon Signal technology integrates seamlessly into your routine, so you don't have to worry about manually recording, whether you're driving your vehicle, using a TASER CEW, or drawing your firearm.
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2. IN-CAR CAMERA SYSTEM (MVR)
a. Forward-facing camera with a field of view of a minimum of 68 degrees or greater with low light capabilities while having minimal obstruction for the driver’s view while seated in the equipped patrol vehicle;
When strategically mounted, the Axon Fleet 3 forward-facing camera should minimize angular obstruction in an officer’s field of view and provide a high and central vantage point for video capture. By mounting the camera near the rearview mirror, officers can access the camera easily and adjust the position of the camera to increase visibility. Officers should be mindful that if a camera is exposed to the sun for a long period of time, the camera could become hot. That is why the camera’s plastic heat shade was designed to allow for heat dissipation, which protects officers from touching a hot surface when adjustments to the camera are needed.
Additionally, the camera’s compact design not only provides flexibility when choosing a mounting location, but its rounded edges and low mass help decrease the risk of injury in the event of a crash.
During installation, Axon can assist the City in determining the best mounting option for each vehicle, while keeping practical use and officer safety in mind.
FIELD OF VIEW
Both the dual-view camera and interior cameras have a 160° field-of-view (FOV).
LOW-LIGHT CAPABILITIES
The front- and rear-facing Axon Fleet 3 cameras have a lux rating of 0.1. Additionally, the lux rating for the rear-facing camera with the IR illuminator on, i.e., when recording in monochrome, is 0.
b. Forward-facing camera with the ability for manual rotation which is easily achieved by the user;
The forward-facing camera mount can be rotated 360 degrees and the low-profile design maximizes the officer’s view. The camera does not have a vertically adjustable mount.
c. Detail video format and compression options (H.264 compliant, H.265 preferred);
Video and audio are recorded and exported in a standard, open, and non-proprietary format (including both codec and container).
Audio and video are recorded as the same MP4 encoded file, ensuring perfect synchronization. The video format is MPEG4, using the H.264 compression standard. Sound is recorded via the Advanced Audio Coding (AAC), a coding standard for lossy digital audio compression. The MP4 files can be played using all freely available standard software (e.g., Windows Media player, Real Player, QuickTime, VLC).
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d. Video Resolution – minimum of 720 pixels configurable up to 1080 pixels (preferred) - vendor will detail their resolution;
The Axon Fleet 3 Dual-View Camera supports a new Panoramic mode with 5:2 aspect ratio that lessens the view of the vehicle’s hood, as well as the sky, and provides officer’s a more focused view of the scene. Additionally, the Interior Camera’s aspect ratio of 4:3 is designed to capture a view of the back cabin from door-to-door, as well as a view of the suspect from above the head to below the knees.
DUAL-VIEW CAMERA SPECIFICATIONS
QUALITY SETTING RESOLUTION ASPECT RATIO RECORDING CAPACITY QUALITY FILE SIZE (PER HOUR)
High HD Panoramic 2240 x 900 5:2 ~37 Hours Best Quality 4.9 GB
High HD 1920 x 1080 (1080p) 16:9 ~37 Hours Best Quality 4.9 GB
HD Panoramic 1344 x 540 5:2 ~74 Hours Better Quality – Recommended 2.4 GB
HD 1280 x 720 (720p) 16:9 ~74 Hours Better Quality 2.4 GB
SD Panoramic 896 x 360 5:2 ~185 Hours Fastest Upload 1.0 GB
SD 854 x 480 (480p) 16:9 ~185 Hours Fastest Upload 1.0 GB
INTERIOR CAMERA SPECIFICATIONS
QUALITY
SETTING RESOLUTION ASPECT
RATIO
RECORDING
CAPACITY QUALITY FILE SIZE
(PER HOUR)
High HD Panoramic 1400 x 1050 4:3 ~46 Hours Best Quality 3.9 GB
HD 1024 x 768 4:3 ~92 Hours Better Quality – Recommended 1.9 GB
SD 640 x 480 4:3 ~247 Hours Fastest Upload 0.7 GB
e. Pre-Event recording buffer of a minimum of 30 seconds and/or configurable;
The length of the pre-event buffer is configurable from 0-60 seconds (in 30-second increments) for both the front- and rear-facing cameras. The cameras also feature configurable on/off audio capture to record the evidence your agency needs. The duration of the pre-event buffer is 30 seconds by default.
Cameras can also be configured to record sound as well as video during buffering (sound is not recorded by default during buffering).
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f. Rear seat camera requires infrared or low light capabilities;
The rear-facing Axon Fleet camera features automatic infrared illumination for recording in dark conditions, enabling clear visibility into the prisoner transport area at night. The camera captures high-definition, monochrome video with clarity in virtually all light levels.
g. Recording Speed – vendor will detail the frames per second;
Axon cameras record at a rate of 30 frames per second (FPS).
h. Audio and video to be recorded and exported in a non-proprietary format (i.e. MP4, MKV and other standard formats);
Video and audio are recorded and exported in a standard, open, and non-proprietary format (including both codec and container).
Audio and video are recorded as the same MP4 encoded file, ensuring perfect synchronization. The video format is MPEG4, using the H.264 compression standard. Sound is recorded via the Advanced Audio Coding (AAC), a coding standard for lossy digital audio compression. The MP4 files can be played using all freely available standard software (e.g., Windows Media player, Real Player, QuickTime, VLC).
i. Wired rear compartment microphone with the capability of recording front and rear cameras with audio from both tracks simultaneously;
The Axon Fleet system includes a rear prisoner compartment camera with several internal microphones. These mics, along with the front camera internal mics, capture simultaneous audio.
j. Ability to have up to 20 wireless transfer uploads via 802.11 or greater, concurrently to the server. Specify the required number of wireless access points needed to facilitate the transfer;
The Axon Fleet system requires a Wireless Offload Server (WOS) and at least one 802.11ac wireless access point. Each WOS can support up to 10 concurrent offloads and can be combined to support 20 or more. The number of wireless access points will depend on several factors including the distance to the parked vehicles and the type of access points provided.
k. GPS;
Axon Fleet 3 has a multi-constellation GNSS receiver to track GPS, GLONASS, Galileo, SBAS, and QZSS satellites. The system also has integrated inertial sensors for continuous dead reckoning to give vehicle position estimates even when satellite signals are blocked in tunnels, parking garages, and urban canyons. The system also uses long-term orbits for fast acquisition at startup.
Additionally, Axon Fleet 3 will track the GNSS coordinates of the vehicle while recording, in latitude and longitude. The GNSS coordinates and speed will then be embedded as metadata within the video file. Once the video is uploaded to Axon Evidence, the GNSS coordinates will be presented on a map next to the video player.
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As the video is played, the map will show the patrol vehicle’s location and the path it took during the recording.
l. Please detail options for DVR storage;
Not applicable, the Axon Fleet system does not utilize a separate DVR component;
m. Uploads data using an industry-standard layered secure transfer method;
There are two offload methods available to upload Axon Fleet in-car video to Axon Evidence. Both options allow the cameras to remain in the vehicle via wireless connectivity. Regardless of the offloading method chosen, the MDT/MDC running Axon View XL must be able to connect to the Internet. Axon Fleet cameras automatically import recordings and associated metadata to Axon Evidence. The metadata is validated with a SHA-2 hash to ensure integrity during the transfer process.
LTE/4G OFFLOAD
The Axon Fleet system supports wireless offload via LTE/4G networks using an in-car broadband connection. The configuration also reduces the contention on agency Wi-Fi infrastructure, as Axon Evidence is a cloud-hosted service. This offload method is best supported by unlimited data and an unlimited bandwidth plan (without which, video upload will likely be throttled).
Video is offloaded through an available cellular carrier network and the vehicle must have a compatible router capable of simultaneous AP/Client Mode. Axon does not provision, activate, or manage carrier SIMs. The MDT/MDC running Axon View XL must be able to connect to the Internet.
WI-FI OFFLOAD
Using Wi-Fi to upload Fleet videos to Axon Evidence is an alternative to LTE uploads for customers whose LTE data plan throttles uploads or customers in areas lacking adequate LTE coverage.
A Wireless Offload Server (WOS) is required to facilitate offload via Wi-Fi. The WOS is a network appliance that enables multiple concurrent video offloads from the Axon
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Fleet system leveraging the Axon router's Wi-Fi as a wireless wide area network (WWAN) function through compatible Wi-Fi access points.
When a vehicle is within range of a Wi-Fi access point, the Axon View XL application recognizes the WOS and begins to offload videos from the Axon View XL upload queue to that server. The video offload is done in segments, but, as with LTE offloads, the video file is retained on the Axon Fleet camera until successfully transferred.
n. Ability for users to tag data in the field and ability to replay video from the field;
With Axon View XL, you can view recorded video on a connected Axon body-worn or in-car camera and tag files with metadata such as title, ID, and category. Recordings are displayed together in incident groups so that users can enter and apply metadata information to all the recordings in an incident group. Axon View XL transfers the tag information to the Axon camera. The tag information that you apply does not alter the original video evidence file.
While in the Evidence Review screen, you can navigate between different videos by using the forward and back buttons. You can also begin playing the video and view the playback in full screen mode. The application has an intuitive interface designed to allow quick access to functions, so officers can focus on their job.
You will only be able to review and annotate video currently stored on the camera through the Axon View XL application. Video that has already been offloaded can be accessed by logging into Axon Evidence. Axon Evidence is accessible from any device with an internet connection via a standard web browser, subject to IP restrictions and security settings configurable at the agency level.
Officers can pair their Axon body-worn camera with the Axon View XL application, which allows them to review recorded video on a connected Axon camera and tag video evidence files with ID, title, and category metadata. Officers can add metadata to videos recorded by Axon Fleet and body-worn cameras at the same time.
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For each metadata box, you can edit the metadata fields including adding an ID and title and you can also add evidentiary categories.
While on the Review tab, you can navigate between different videos by using the scroll bar. You can also add metadata and play the video and view the playback in full screen mode.
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o. Automatically embed time/date stamp in the video;
Axon Fleet cameras automatically import recordings and associated metadata to Axon Evidence. The metadata is validated with a SHA-2 hash to ensure integrity during the transfer process. Metadata fields automatically imported with any audio and/or video recordings on the device are also displayed on the evidence audit trail, and include the following:
CAMERA SOURCE INFORMATION
TYPE OF CAMERA – Axon Fleet front camera, Axon Fleet rear camera
CAMERA – Device Type, Device Name, Serial Number
DATE AND TIME
Axon cameras capture the date and time of the recording as metadata and embed it within the MP4 file. The internal clock (date and time) on Axon Fleet cameras are automatically synched via LTE connection to Axon Evidence.
RECORD START TIME – dd/mm/yyyy - hrs:mins:secs
DATE/TIME VIDEO IMPORTED – dd/mm/yyyy - hrs:mins:secs
GPS LOCATION (IF AVAILABLE)
GPS metadata is pulled from the MDC via the Axon View XL software application.
METHOD OF ACTIVATION AND DEACTIVATION
The audit trail will indicate the method by which a recording was initiated, e.g., Axon Signal automatic activation), as well as the method by which a recording was stopped (Axon View XL).
RECORD START METHOD – (Axon Signal, Axon View XL activation)
RECORD STOP METHOD – (Axon View XL deactivation)
TITLE, CATEGORY (IF APPLICABLE)
If an officer tags an in-car camera video while it is still on the camera using the Axon View XL MDT application, the metadata added will appear prior to upload (shown on the audit trail as “Evidence Record Created” as shown below).
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p. MVRs must be operational at a minimum of -4 degrees and up to 120 degrees Fahrenheit;
The Axon Fleet front and rear cameras have an operating temperature range of -22°F
to 140°F (-30°C to 60°C).
q. Please describe any and all auto-activation trigger features such as, lights and sirens, speed, crash, or geo-fencing.
Axon Signal is a technology that operates over Bluetooth Low Energy and activates Axon cameras within range via various triggers.
The Axon Signal products we offer today are the Axon Signal Vehicle Unit, Axon Signal Performance Power Magazine, and Axon Signal Sidearm. Whether you're driving your vehicle, using a TASER smart weapon, or drawing a firearm, Axon Signal technology ensures vital footage is captured.
AXON SIGNAL VEHICLE UNIT (ASV)
The Axon Signal Vehicle Unit (ASV) is a device installed in the patrol vehicle that broadcasts a beacon to Axon cameras in range when specific events are reported. The following vehicle triggers will signal the system to begin recording:
BODY-WORN AND IN-CAR CAMERA TRIGGERS
Light bar/siren activation
Removing a weapon from the vehicle rack
Door sensor
Exceeding a specified speed
Crash detection (sudden changes in acceleration)
In addition to the ASV, we offer the following Axon Signal products:
AXON SIGNAL PERFORMANCE POWER
MAGAZINE (SPPM)
The SPPM is an accessory (battery) for X2 and X26P TASER conducted energy weapons (CEW). The TASER 7, Axon’s newest CEW has this technology built-in and does not require an accessory. Using Axon Signal technology, the SPPM activates cameras when the CEW is armed, the trigger is pulled, or the arc is engaged.
AXON SIGNAL SIDEARM
This easy-to-install smart sensor accessory attaches to the outside of most sidearm holsters and activates if a sidearm is removed from the holster. The action of drawing your weapon will trigger surrounding cameras to start the recording process, thus eliminating manual manipulation. That way, your officers can be confident truth and transparency are being upheld through video and audio documentation.
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BENEFITS OF AXON SIGNAL
EASE OF USE – Record events without lifting a finger. This keeps officer-focus on critical incidents.
ACCURATE AND DETAILED EVIDENCE – Collect key information about incidents, from the triggers that activate your camera to the video evidence captured on the scene.
RELIABILITY – Choose the triggers that activate your camera, so recording starts when your policy says it should.
Axon Signal technology integrates seamlessly into your routine, so you don't have to worry about manually recording, whether you're driving your vehicle, using a TASER CEW, or drawing your firearm.
3. INTERVIEW ROOM RECORDING SYSTEM
a. Provide traditional (non-covert) cameras for seven (7) interview rooms within the police department at the Bozeman Public Safety Center currently under construction—two (2) cameras per room for a total of 14 cameras;
Axon will provide 14 non-covert Axis cameras for seven interview rooms within the Bozeman police department.
b. Ability to live remote stream interviews;
The system supports livestreaming of interviews during recording (streaming permissions are configurable within Axon Evidence to add a layer of security). Interview footage can also be reviewed from any workstations (in alignment with the rights and user privileges set within Axon Evidence).
MULTI -CAMERA VIEW
The City can view up to four cameras at the same time and then select one camera of interest, if desired as shown below.
A two-interview room configuration with a separate viewing room
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The livestreaming application allows authorized users to monitor more rooms simultaneously, add bookmarks during an interview, and collaborate with other users on notes within the livestreaming application, which will be viewed in Axon Evidence.
The application supports both single and multi-camera viewing
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IN-ROOM NOTIFICATIONS FOR REMOTE VIEWING
You can view live interviews in two ways: through the application running on a PC (outside of the interview room) or through the Axon Interview livestreaming application.
The system can trigger a light (inside or outside the room, or both) to indicate an interview is in progress and notify the interviewer someone is remotely viewing the stream.
LIVE STREAMING SECURITY FEATURES
Viewing permissions are configurable to ensure only those who need access can view live interviews. To prevent unauthorized viewing, the system generates a streaming password for remote viewers to enter before gaining access to the live interviews. The City can also restrict the ability to live steam by only installing the streaming application on a PC belonging to an administrator.
From the touchscreen, simply tap Streaming Password. The system auto-generates a random password, which the viewer enters into the viewing application to watch the interview live.
COPYING AN INTERVIEW LIVESTREAMING PASSWORD
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When needed, a user can copy a livestreaming password, so it can be easily shared with remote viewers. By simply clicking the Copy button in the Live Streaming Password dialog box, a user can copy the password to their computer clipboard and paste it into other applications.
c. Provide wired concealed microphones;
Axon will provide wired concealed microphones for Bozeman’s seven interview rooms.
d. Please detail Power over Ethernet (POE) needs;
The POE requirements for the dome cameras is as follows:
Axis P3235-LV - Power over Ethernet (PoE) IEEE 802.3af/802.3at Type 1 Class 3
Typical 6.4 W, max 10.7 W. The install of each camera requires a Cat6 Data run to a POE switch.
e. Audio and video to be recorded and exported in a non-proprietary format (i.e. MP4, MKV and other standard formats);
Axon Interview does not reencode or transcode the original video stream. The video encoding is H.264 baseline and main profile (MPEG-4 part 10/AVC) streaming compliant. The audio encoding is AAC.
f. Please detail the installation process.
Installation of the Axon Interview solution may include the following steps:
Pre-installation site survey
Remove old cameras/mics (if applicable)
Network cable installation and testing (if applicable)
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Installation of distribution amplifiers (if applicable)
Camera and microphone power supply installation (if applicable)
Configure live view users on camera (if applicable)
Installation of encoders (if applicable)
Covert camera enclosure design (if applicable)
Install LED indicator light (if applicable)
Installation of cameras
Installation of microphones
Install all camera operating system updates
Camera configuration (focus and testing)
Axon Interview camera integration
Switch installation and configuration
Microphone installation and audio tests
Touch Panel Installation
Installation of touch panel mounting brackets
Confirm power and network installed
Installation of Axon Interview application on touch panels and complete cable management
Obtain list of static IP addresses from client
Configure network on each touch panel
Install updates on all touch panels
Optimize OS for touch panel environment
Configure and test RDP
Link interview room camera to touch panel
Configure client branding - labels
Test logins, test recordings, (audio/video) from touch panels
Email touch panel bracket template to client
Application Server Installation
Recording server configuration
Recording server configuration on redundant application server
Network configuration (static IP)
Install Axon Interview server application
Install system updates on server(s)
Install TeamViewer remote client (if desired)
Test connectivity to cameras, touch panels and switch
Active Directory – LDAP Integration and testing
Update server to latest build
Recorder/Storage Server Installation
Recording server configuration on primary recording server
Recording server configuration on secondary recording server
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Install recorder server application
Configure local storage server (NAS/SAN) if applicable
Configure secure Axon Evidence storage
Test AD logins, test recordings (audio/video) from touch panel
Install virtual client on a few desktops
Configure live view VLC on workstations (if applicable)
Test sample evidence playback
Test sample digital asset upload
Provide a list of all IP addresses at completion of project
Final “End-to-End” Testing
The work plan will be followed by user training, admin training, and sign-off.
4. DATA STORAGE AND MANAGEMENT SYSTEM
a. Describe any on premise and/or any cloud based platforms to be used;
Axon is proposing Axon Evidence, our cloud-based digital evidence management and storage solution.
AXON EVIDENCE PRODUCT OVERVIEW
Axon Evidence is Axon’s secure, centralized digital evidence management system designed to organize, view, and share all types of digital evidence in one single place. With easy-to-use search features and dynamic playback capabilities, the City can find and review the vital pieces of evidence needed to build a case or review an officer’s performance, which can then be shared internally or with external prosecuting partners or agencies.
Built-in tools such as automated redaction and Axon Performance’s metrics review dashboards can help speed up workflows, improve policy compliance, and protect privacy, which can all lead to lessening your agency’s administrative burden.
Robust evidence, device, and user audit trails help protect chain of custody within the system, while our advanced report generation allows administrators to review your agency’s utilization of Axon Evidence features.
Within Axon Evidence, access to stored information is governed by agency-defined access control settings and configurations. Administrators will create roles for different users that dictate levels of access. Each Axon Evidence user will then be assigned one of these roles, which determine if they do or do not have access to particular DEMS features and functions. Agencies can also leverage the system to create cases and groups to control evidence access lists and improve sharing workflows.
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Additionally, Axon Evidence provides many security features to secure digital evidence, including password complexity requirements, failed login limits, and enforced timeout settings. Multi-factor authentication options are also available to allow a user to access the system without the need for an administrator’s approval.
KEY FEATURE OVERVIEW
FILE SUPPORT – Manage all types of data, including body-worn, in-car and interview video, CCTV footage, photographs, audio, documents, and more
AUTOMATED REDACTION – Redaction Assistant speeds up your redaction times by leveraging AI to detect and mask common objects, such as license plates, MDC screens, and faces
AUDIT TRAILS – Prove chain of custody for evidence and review actions taken by users across Axon Evidence
AUTO-TAGGING – Increase user compliance while saving time and money with automatic metadata tagging and automated retention schedules based on your CAD/RMS
PROSECUTOR AND PUBLIC DEFENDER EDITIONS – Seamlessly share evidence using our scalable solution for justice system collaborators
AUTO-TRANSCRIPTION – Leverage the power of AI to accelerate the review and transcription process via a feature that combines viewing video, audio, and text into one “hypermedia player” to assist in the creation of reports and court-ready transcripts
TRANSCRIPTION SERVICES – Streamline the process of providing video and audio transcriptions for court use and report-writing; select files and receive transcripts within 24 hours from our CJIS-compliant third-party provider
UPLOAD XT DESKTOP TRANSFER APP – Upload evidence in any format from your desktop and schedule hard drive and desktop folders to automatically sync and continue to upload even after you log out
EVIDENCE LITE FOR CEW PROGRAM MANAGEMENT – Evidence Lite is a complimentary app that helps agencies maintain their TASER devices in a centralized location, assign or remove weapons, instantly install the latest software to your weapons, and manage weapon data from the cloud
ONE-CLICK SEARCH – Search by embedded metadata such as an officer name, incident ID, location, and other customized tags to quickly find files
CONFIGURABLE RETENTION CATEGORIES – Schedule automatic retention periods based on incident type or crime severity
MOBILE INTEGRATION – Store and manage files captured with mobile devices in the field
AXON PERFORMANCE ADD-ON – Streamline supervisor review of body-worn camera video and reduce the time it takes to ensure teams are operating within agency guidelines and policies
ANALYTICS AND AUDIT TOOLS – Monitor system usage, from total videos uploaded to who has reviewed, shared, and deleted files
CJIS-COMPLIANCE – Axon Evidence is fully CJIS compliant
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CUSTOMIZABLE USER PERMISSIONS – Administrators can determine what files can be viewed by users and groups of users
DATA ENCRYPTION – All information is fully encrypted in transit and at rest
b. Confirm that all data must and will be housed in the United States;
Axon will ensure that all content stored in Axon Evidence remains within data centers in the continental United States (including any backup data, replication sites, and disaster recovery sites).
c. Confirm Criminal Justice Information Services (CJIS) complaint;
Axon Evidence was designed and is operated to ensure that it is compliant with the FBI CJIS Security Policy. Customers can be assured that their digital data is protected by a robust information security program that is designed to exceed the CJIS security requirements as well as provide protection against current and emerging threats.
Axon acknowledges and abides by all aspects of the CJIS Security Addendum, and we are contractually committed to meeting CJIS, as the CJIS Security Addendum is included by reference into the Axon Master Services and Purchasing Agreement.
All Axon CJIS-authorized personnel are required to complete CJIS security training in compliance with the CJIS Security Policy. Axon uses 'CJIS Online' from Peak Performance Solutions to conduct and coordinate CJIS-specific security training. Axon personnel training records are available to customers within the CJIS Online System. Any additional City-specific security awareness training can be conducted as required.
In addition to security awareness, training, Axon CJIS-authorized personnel have undergone state and federal fingerprint-based checks in certain states. Axon is prepared to coordinate with the City to ensure that all Axon CJIS-authorized personnel undergo checks in alignment with the requirements of the City.
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Axon’s CJIS compliance status has been validated independently by CJIS ACE and the underlying security program is audited on at least an annual basis by an additional third party as part of Axon’s ISO 27001 program.
d. Confirm that all data will be owned by the City;
All digital evidence stored on Axon Evidence is owned by the City. Contracts are constructed to ensure that you retain all ownership of your data. Axon is a Data Processor of City content. The City controls and owns all right, title, and interest in City content and Axon obtains no rights to the City’s content. The City is solely responsible for the uploading, sharing, withdrawal, management and deletion of City content.
e. Explain your ability to migrate the City’s current data to vendor’s system and please describe a previous experience moving public sector client data. Please include cost per TB for this migration.
Axon offers migrations as a service. Axon conceptualizes the migration of different systems to Axon Evidence as channels. Each system has its own database and structure and needs its own channel of communication to flow data into the proper places in Axon Evidence. By scoping each channel separately and migrating evidence by individual source, Axon’s processes mitigate complications of a “one size fits all approach”. Migration services typically cost $480 per TB per year.
At its core, Axon is provided sample assets and a database back up or exported system information in some delimited format (such as .xml)- depending on the legacy system. Axon will work with the customer to design a metadata mapping schema whereby metadata tags and fields from the legacy system are structured in Axon Evidence how the customer wants them to look. Based on this mapping schema, an Axon Field engineer will develop the tools and code to map the desired metadata to fields, pre-append any audit information into Axon Evidence audit logs and upload the assets with this information populated in Axon Evidence. Axon will demonstrate this migration in a test environment for the customer to review and sign off that the data is uploaded and organized as desired. Upon sign-off, Axon will install the migration tools and initiate upload into the live environment.
BENEFITS
METADATA MAPPING – Every system your agency uses may be organized a little differently. For example, in your in-car video management system, you may classify evidence as “Evidence Type” whereas in your CCTV system you may classify evidence as “Offense”. Axon Evidence is designed to be highly configurable supporting the creation of both free-text metadata (tags) and customer-defined metadata fields. Axon’s migration as a service allows customers to visualize and map out how they want this information to appear in Axon Evidence. This practice ensures customers get the information they need that is most effective for searching and allows customers to standardize their terminology supporting greater efficiency, less re-training, and ultimately greater organizational value.
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AUDITING – Ingesting and pre-appending the audit trail maintains full evidentiary integrity as you migrate systems automatically. This allows Axon Evidence to be a single source of truth detailing the lifespan of your evidence.
AUTOMATION – Leveraging migration as a service minimizes the manual efforts and resource constraints on the customer and streamlining the end of life process for all of your legacy systems.
f. Ability to bookmark (date time stamp) audio and video;
Markers bookmark a key moment and highlight important aspects of an event from any frame in a video. For video evidence, a marker is associated with single frame of the file. Prior to downloading the marker, you can specify options such as whether the title and description appear on the downloaded image.
You can easily find important moments when you play the evidence file later.
Users with whom you share the evidence can easily locate moments that you have marked and read the title and description of the marker.
For video evidence, you can download the marker as a picture file (or screenshot) and send it to others in email or by other file sharing methods. When a user downloads the marker from Axon Evidence, the image will be in a .jpg format.
g. Please describe any Security Audits preformed or recommended by vendor for the system provided;
Vulnerability scans are performed monthly. Additionally, Axon Evidence penetration tests are conducted frequently to validate the security of our systems and adjust as necessary.
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Penetration tests are performed by external, industry-leading security firms and include testing against the OWASP Top 10. These tests are supplemented by monthly vulnerability scans conducted by our internal Information Security team. All discovered issues are managed and tracked through completion by the Axon Information Security team.
As previously mentioned, Axon hires independent firms to perform security and penetration testing of Axon Products and is willing to work with customers on any customer-initiated testing activities as long as they conform to Axon’s Penetration Testing & Vulnerability Disclosure Guideline, which can be reviewed here: axon.com/penetration-testing--vulnerability-disclosure.
h. Please discuss access to vendor’s system for multiple users and passwords;
Axon Evidence is a cloud-hosted digital evidence management solution provided as a service (SaaS) application. It is horizontally scalable and can elastically adapt to accommodate any traffic volumes. Internally, the solution uses a service-oriented architecture where functionality is provided by discrete compassable services that can run on one or many servers. This allows individual components to scale to handle changes in traffic volumes.
The application is designed to support uploads from multiple users, devices, and locations, simultaneously from thousands of agencies across the US. It is also possible for concurrent users to access the same video at the same time.
Information access via Axon Evidence is controlled through role-based access controls, managed by the system administrator, and features comprehensive audit trails. This administrator is the starting point for defining security settings, creating roles and associated permissions, adding users, creating evidentiary categories and associated retention periods, etc.
Access to information stored on Axon Evidence is governed according to:
Pre-defined roles
Pre-defined individuals
User account-specific passwords
Axon Evidence also includes the following security features:
Customizable password length and complex password requirements
Customizable failed login limit and lockout duration
Enforced session timeout settings during idle periods
Mandatory challenge questions when authenticating from new locations
Multi-factor authentication options for user login and prior to administrative actions (one-time code via SMS text or phone call-back)
Device-level permission management (for example, allow specific users to use the web-based interface, but not the mobile application)
Restrict access to defined IP ranges (limit access to approved office locations)
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Detailed, tamper-proof administrator and user activity logging
Hosted, SAML and Active Directory
Access Control Lists (ACLs) that specify which agency networks can access the agency
Axon Evidence supports integration with Active Directory and Single Sign-On (SSO) allowing users to log in with their agency credentials and uses your network to authenticate users. Using the industry-standard SAML protocol lets you retain centralized control of user access to Axon Evidence and provides enhanced security, as usernames and passwords are not sent to Axon Evidence. Axon Evidence supports directory integration and updates via API, SCIM, or AD Sync Tool.
i. The vendor will describe the functionality for the following:
1. Editing and redaction capabilities included and/or any necessary third party software;
Axon Evidence features a full redaction suite natively within the application including automated redaction tools. This suite will allow City users with permission to redact what can be seen and heard in video evidence files. Axon Evidence never alters the original video evidence file when you create a clip or a redaction. Note that video redaction is a feature available with Pro Axon Evidence licenses (not available with Basic licenses).
Axon Evidence offers manual redaction (including video and audio), automated redaction, and skin blurring redaction. Additionally, a bulk redaction feature is also available to assist with completing FOIA requests.
REDACTION STUDIO TOOLS
Redaction Studio tools include options for frame-by-frame manual redaction, Spray Paint redaction (manual redaction during playback), real-time object-tracking redaction, and audio redaction. These options can be used separately or together. Redaction studio tools are accessed from a dedicated window (separate from the media player). This provides more space to work, is less congested, and works more like a professional video editing tool.
From the redaction studio screen, choose the desired tool from the left-hand side of the screen.
AXON REDACTION ASSISTANT
Axon Redaction Assistant is a powerful add-on to the Axon Evidence Redaction Studio. Redaction Assistant speeds up the redaction process by automating redactions for common objects like faces, license plates, and video screens (e.g., MDT screens). Redaction Studio allows users to review and approve or discard redaction masks added by Redaction Assistant to ensure videos are edited properly. Redaction Assistant uses AI to improve over time meaning the more data the tool accesses, the more efficient it becomes.
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FRAME-BY-FRAME MANUAL REDACTION
While the manual redaction techniques are generally more tedious than automated approaches, they are still extremely important, as they provide users with the ability to make very precise, granular redactions and edits. A rectangular mask area on the video defines the objects that are redacted in a continuous segment of video frames. Video mask height, width, and duration are user configurable. You can also adjust the blur levels of a mask.
SPRAY PAINT TOOL
After placing a manual mask covering the desired object, you can click and hold on the mask and then use the mouse to follow the object you want to redact during video playback at normal or half speed. This option can reduce the amount of time needed to create a manual redaction but might not be useful in situations where the object dramatically changes position.
OBJECT TRACKER
The system begins processing the object tracking from the mask and you can playback the video to observe the results. If during playback, the object-tracker mask does not cover the intended subject, you can stop the video and reposition and resize the mask to enhance the object-tracker mask processing. The system processes the updated information each time the mask is repositioned or resized. This allows the user to always be working on the final project and improves the overall accuracy of the object-tracking processing.
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AUDIO FILE REDACTION
Users can redact audio just as they redact video with similar controls and keyboard shortcuts, resulting in the complete removal of the audio track for the duration specified. Users can also redact the audio or different portions of the same video by pressing the “Add Mask” button. Additionally, users have the option to add a one-second beep to a section of video where audio has been redacted. This beep can help viewers identify where and when audio has been muted in the video.
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AUDIO EXTRACTION
Users can extract the audio track from redacted evidence in an .mp3 format. This is especially useful when combining this tool with the Audio File Redaction tool. By using the two, a user can redact audio from an evidence file, and then extract that redacted audio without video, thus adding an extra layer of privacy and reducing overall file size.
SKIN BLURRING REDACTION
The skin blurring tool allows you to select the level of skin blurring; during processing, the redaction algorithm searches for skin tones throughout the video and blurs them to the selected level. Once the desired blur level is selected, the video will be automatically processed, and the user will receive an email notification when the process is complete. The skin of all persons in the video will be blurred based on the level selected prior to processing.
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IMAGE REDACTION
The City can redact image files while using Redaction Studio. The workflow for image redaction is similar to using manual masks in Redaction Studio. Users can open the image in Redaction Studio, place masks as needed on the image, and then extract the redaction. Additionally, users can change the mask blur level as needed and rotate the image.
Please note, image redaction is only supported for .jpg and .png file types; support for other file types will be added in future releases.
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ANNOTATION TOOLS
Annotation tools allow users to add outline markers and text to video redactions. Outline markers can be used to create boxes that surround an object in a video. The outline marker will help call attention to an object in a video, as well as follow the object as the video progresses. The text to video tool allows users to place text in a video, adjust text positioning, and include text throughout the video. When the redaction is extracted, the outline markers and text boxes will be included in the final file.
BULK REDACTION
Bulk redaction creates a copy of the original videos and applies a blur filter over the entire video automatically. It can also remove audio for the duration of the footage. The blur over the entire video allows requestors to see what happened in the video without potentially revealing personally identifiable details such as faces, addresses, or license plates. This presents an opportunity for agencies to fulfill the public disclosure request in the least amount of time.
2. Transcription capabilities included and/or any necessary third party software;
Axon Auto-Transcribe includes two features—Review Assistant and Transcription Assistant—to help agencies expedite evidence review and transcription processes. Review Assistant is designed to help agencies accelerate the process of reviewing evidence, while Transcription Assistant is designed to help agencies quickly produce admissible transcripts for use in court.
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TRANSFORM THE WAY YOU REVIEW EVIDENCE
By implementing Review Assistant, agencies with an overwhelming amount of evidentiary data—due to the rapid adoption of body-worn cameras and other recording devices—can quickly review specific moments during an event. With Review Assistant, agencies can search a time-synched transcript generated from the evidence’s audio. Instead of sifting through unnecessary footage to discover a particular conversation, agencies can click a word in the transcript, which will then take the user to that exact point in the video when the word was used. This makes identifying and reviewing key events, such as the reading of Miranda rights, easy to access and highlight.
Please note, this functionality will initially be available within Axon Evidence, and then later integrated into our Records Management System (RMS), Axon Records, by the end of 2021.
TRANSFORM THE WAY YOU TRANSCRIBE EVIDENCE
As cases make their way through the justice system, a transcript that is 100% accurate will be required at some point—and given manual transcription typically takes 4x-10x longer to produce than the length of the actual audio—agency budgets are stretched, and the process often faces lengthy backlogs, thus slowing the delivery of admissible evidence. Furthermore, during the transcription process, transcribers are forced to repeatedly listen to potentially disturbing audio to ensure accuracy.
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To solve these issues, Axon’s Transcription Assistant offers agencies access to powerful artificial intelligence (AI), as well as a seamless user interface (UI), to help make transcribing audio faster and more efficient.
Transcription Assistant can produce a machine-generated transcript from evidentiary audio to offer users a starting point when creating a report. That way, users can focus more on making corrections, and less on documenting every second of evidence. Additionally, Transcription Assistant tools automatically delete inaccurate portions of the machine-generated transcript when a user types in the correct phrasing.
Some of the key features of Transcription Assistant include:
Corrections made easy with our unique “TAB to confirm suggestion” design
Alternating speaker labels
Integration into Axon Evidence to help alleviate unnecessary email communication
3. Chain of Custody documentation;
Evidence integrity is a primary function within the Axon platform; the application provides customers with comprehensive access control features, enabling you to customize access to your evidence data. Every evidence file within Axon Evidence is complemented by a detailed, tamper-proof audit trail, which is maintained to provide chain of custody reporting. This audit trail includes evidence metadata along with a detailed record of the “who, when, and what” for every interaction with the piece of evidence.
During transfer, a SHA-2 checksum is generated for each video. Once a video lives in Axon Evidence, it can be duplicated as desired. These duplicates are known as child assets.
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Unmodified child assets will pass the SHA-2 checksum throughout the lifetime of the asset. The SHA-2 cryptographic hash function is applied to each MP4 video, and functions as a digital fingerprint for each video captured. These checksums are then compared as part of the upload process to Axon Evidence to confirm that a file has not been compromised during the upload process. If a checksum mismatch occurs, the upload process is reinitiated.
Within the Axon Evidence application, the SHA-2 checksum is viewable by users with access to the evidence audit trail for the specific piece of evidence. These tamper-proof audit trails are created automatically by Axon Evidence upon ingestion of any evidence file. Audit trails are stored in a highly secure database and can be viewed, in a read-only format, by agency users with the appropriate permissions within Axon Evidence. Audit trails include all activity and interactions with the evidence file, and each log record is accompanied by a timestamp. Audit trails cannot be edited or changed, even by agency administrators.
Additionally, users with permissions can include audit logs when downloading and sharing evidence by checking the “Include Audit Logs” check box as shown below.
4. Internal and external video/data sharing and any specific licenses needed and quantities;
Axon Evidence provides the following methods for sharing files, each allowed or prohibited by a separate permission, enabling administrators to control access closely.
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Access Lists control internal and external user access to evidence in Axon Evidence. Each piece of evidence has its own access list, so you can individually manage access as needed; you can also add users to the access lists of multiple evidence files at the same time. For internal users, you can also restrict access to one or more evidence files.
MANAGE ACCESS LISTS FOR ONE OR
MULTIPLE FILES USING THE 'MANAGE ACCESS' TAB.
The various methods of sharing with users both inside and outside of an agency are described below.
INTRA-AGENCY SHARING
Using the ‘Manage Access’ tab on the search results page, you can replace the current access list with a different one. An email is sent to each user informing them that they have been added to the access list for the selected evidence files.
MANAGE INTERNAL ACCESS LISTS
If the recipient with whom you wish to share evidence via an external access link does not have an Axon Evidence account, they will receive an email with a link to create an account. An Axon Evidence account must be created to preserve the chain of custody.
SHARING DURATION – You can set the period for which the selected users can access evidence. By default, the shared duration period is indefinite, until the user or users are removed from the access list; you can also choose from a specific number of days.
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ACCESS LEVEL – You can specify the level of access to evidence for the selected users. If ‘Role’ is selected, the actions a user can take with the evidence are dependent upon the permissions associated with their assigned role. If ‘View’ is selected, the user can only view the evidence.
Once the duration and access level are selected, an email is sent to each user informing them that they have been added to the access list for the selected files.
INTER-AGENCY SHARING
Access Lists control access to evidence in Axon Evidence also allows you to grant access to users outside of your agency. This is particularly useful for FOIA and public records requests, as well as sharing files with prosecutors and public defenders.
You can share evidence with external users by adding them to the external access list or emailing an unauthenticated download link.
MANAGE EXTERNAL ACCESS LISTS
When adding users to the external access list associated with evidence, you can specify the permissions for the selected users. The ‘View’ is selected by default and cannot be changed. You can grant additional permissions to users including:
Download
View Audit Trail
Add Notes
For any Partner Axon Evidence agencies, you can prohibit the permission to share, or allow the user to download only the file or reshare all.
You can set the period of time the selected users can access evidence under the ‘Duration’ dropdown. By default, the shared duration is 90 days; however, you can also manually enter a specific number of days.
EMAIL AN UNAUTHENTICATED DOWNLOAD LINK
Sharing by download link makes the shared evidence available via email through a web link, for downloading a ZIP file of the evidence from Axon Evidence without requiring the person downloading the evidence to sign into Axon Evidence. Sharing by download link allows uncontrolled access to the ZIP file of evidence that it links to.
You can choose whether or not to include the evidence audit trail with the evidentiary files. You can also specify the duration period in which users can download the files using the link in the email. Axon Evidence makes the shared evidence available for download until the sharing duration expires. Each recipient specified receives an email that includes a link for downloading a zip file of the evidence.
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SHARING WITH PARTNER AGENCIES AND LEGAL PARTNERS
Axon Evidence makes it easy to share evidence and cases with other Axon Evidence agencies, as well as those utilizing Axon Evidence for Prosecutors. Since these external users already have Axon Evidence credentials, accessing the evidence shared is as easy as logging into the application. After you have added the evidence, you share the case with the trusted partner agencies that you choose.
The agencies with whom you share are partner agencies. Partner agencies only have access to data that you share with them via access lists. All unshared data remains completely unavailable to partner agencies.
When you share files with a partner agency, Axon Evidence sends a copy of the files and their associated metadata, which the agency can manage independently, with no effect on your evidence.
5. Audit trail abilities and documentation;
Detailed audit logs track all evidence access and activity. Each audit trail entry shows the date, time, user, and details of each action. You can view the entire audit log or a portion of an audit trail, limiting the report to actions that occurred between a specified timeframe. Audit Trails are available in PDF format, except the User Audit Trail and Device Audit Trail, which are available in both PDF and comma-separated values (CSV) format.
AGENCY AUDIT TRAIL – The Agency Audit Trail shows agency-wide changes to your Axon Evidence account. This report helps provide transparency on administrative actions across Axon Evidence. By displaying each action in detail, your agency can review who changed a setting, to understand the purpose and provide better accountability to each user. Only users with the “Edit Agency Settings permission” enabled can view the Agency Audit Trail.
USER AUDIT TRAIL – A User Audit Trail shows many of the activities performed by the user, changes to the user account, and evidence-related user actions. In addition to evidence-related user actions, the User Audit Trail will show failed login attempts, when a user is locked out of their account due to multiple failed login attempts or when a user’s password has been reset or their account has been unlocked.
CASE AUDIT LOG – The audit trail entry for Cases shared with a partner agency group use the same audit trail format as Evidence that is shared with a partner agency group. When a Case is shared with a partner agency group, the Activity column of the audit trail will show the group name and agency (instead of listing each member of the group).
GROUP AUDIT TRAIL – The Group Audit Trail allows administrators to monitor the activity of groups within Axon Evidence and logs actions such as creating a group, adding or removing users from a group, changing permissions of a group, etc.
EVIDENCE AUDIT TRAIL – Original evidence data is never changed; all modifications are handled by creating new, derivative files. Evidence Audit trails are created for every evidence file and list all related actions, as well as associated metadata.
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The original data associated with a video is never changed; all modifications are handled by creating new, derivative files. To ensure chain of custody, evidentiary files can be verified for authenticity by matching the SHA-2 hash of the original file ingested in Axon Evidence to that of any copy created.
DEVICE AUDIT TRAIL – The Device Audit Trail shows events, actions, and changes for the selected camera. The audit information can be filtered to a particular date range or show the entire life of the camera. The Device Audit Trail can be used to audit actions performed on video while the file is still on the device (prior to upload). The audit information is available in both PDF and comma-separated values (CSV) format, with each event, action, or change shown on a different line in the audit trail.
AXON RESPOND FOR DEVICES AUDIT TRAIL – The Axon Respond for Devices audit trail consolidates all Axon Respond for Devices information, such as which users accessed the Axon Respond for Devices map or a livestream, into a single audit trail.
6. Ability to send automatic notifications that a file has been changed once it has been shared;
Email preferences can be configured so a user receives notifications regarding the following.
CASES
Updating a Shared Case – If you add evidence to a case that has already been shared to a partner agency, you can choose to update the case share with that new evidence. The newly added evidence will be added to the partner agency’s copy of the case, and they will receive an email notifying them that new evidence has been added. You can update a shared case when you add new evidence, or at a later date.
Adding Evidence to a Case – The case owner will be notified by email that new evidence has been added to their case.
Share a Case Internally – Axon Evidence sends each user an email that invites them to share the case.
Share a Case with another Agency – Axon Evidence copies to the partner agency the case, its evidence, and any of the additional information you included. After the copy is complete, Axon Evidence emails the users and group members with whom you shared the case, notifying them that the shared case is available.
COLLABORATION AND ACCESS CONTROLS
Collaboration Invitation – Other agencies would like to collaborate and share evidence.
Requesting Access – If a user requests access to a file or case, the owner will receive an email notification. After the owner grants you access, Axon Evidence sends you a notification email.
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Granting Access – Axon Evidence emails each user you added to an access list, notifying them that the evidence is available to view.
Removing Access – Axon Evidence emails users informing them that they have been removed from the access list for the evidence.
Restricting Evidence – An email is sent to users and groups that were already on an access list for this evidence informing them that the evidence was restricted, but that they still have access.
Unrestricting Evidence – An email is sent to each user on the access list informing them that the restriction was removed from the evidence file.
TRANSCRIPTION
Completed Transcription – An email is sent to notify the requester that a transcript is complete.
EVIDENCE DASHBOARD
The Axon Evidence Dashboard (dashboard) is the landing page displayed when users sign into your Axon Evidence agency. The dashboard is dynamic to user roles, displaying only the information relevant/accessible to the user.
For administrators, the dashboard includes the following sections:
Evidence management, with links to My evidence and Evidence shared with me
Upcoming Evidence Deletions, with links to My evidence deletions and All evidence deletions
Case management, with links to My cases and Cases shared with me
My account, with links to My profile and My groups
Axon Citizen
Axon Performance
System Usage shows license limits, system usage summary and a graphical summary which displays the total number of users and active devices
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7. Delete/Alter and Erase protection;
Axon Evidence supports role-based authentication and authorization. Each user is assigned a role; roles determine user permissions. Permissions control levels of access to features and functions in Axon Evidence. Only users with proper permissions may manually initiate the deletion of a batch of evidence files from the Evidence Search page by selecting the files from the search results. Evidence you delete is added to a deletion queue for seven days. This helps prevent deleting evidence unintentionally. After seven days pass, the files are permanently deleted from the system.
Prior to creating roles, your agency should assess the permission-related needs of your organization. For example, consider which users need to:
View evidence owned by other users
Create cases and share cases with others in your agency
Share cases with your partner agencies
Generate reports
Administer your agency’s security settings
Administrators assign the roles and actions of all users and create individual user accounts with varying degrees of access, e.g., administrative accounts, basic user accounts, etc.
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Account administrators can customize the roles and authorization levels of each account user, or what they are permitted to do. This functionality was created to preserve chain of custody and to clarify what each user is permitted to do. You can copy the permission settings from an existing role to a new role using the duplicate function.
An unlimited number of roles can be supported and provide granular access permissions to allow you to configure the system to mirror the City’s normal operating procedures. Administrators can also add and edit roles as needed.
Each of the following categories is expandable, enabling more granular permissions to be configured. Permissions are broken into several groups.
LOGIN – These permissions deal with what systems the given Role has access to (Axon Evidence, Evidence Sync, Axon Capture, etc.).
USER ACCESS – These permissions deal with what actions a user can take (edit account information, etc.).
ADMIN ACCESS – These permissions deal with what administrative functions each Role has access to (add users, run reports, assign devices, etc.).
SEARCH ACCESS – These permissions deal with search functionality such as searching for users, devices, evidence, etc.
EVIDENCE CREATION – These permissions deal with uploading evidence from non-Axon sources to Axon Evidence.
EVIDENCE MANAGEMENT – These permissions deal with all aspects of evidence management (e.g., view, edit, redact, download, access restricted).
CASE MANAGEMENT – These permissions deal with managing cases.
SHARED CASE – These permissions grant access (and perform actions) to cases shared with them.
CITIZEN MANAGEMENT – These permissions allow users to use certain functions of the Axon Citizen suite.
EMAIL NOTIFICATIONS – These permissions deal with the email notifications that this Role would receive. (e.g., account lockout notification, upcoming deletion notifications).
8. Ability to search tagged data;
The search functionality in Axon Evidence is designed to minimize the time spent by a user trying to locate a video file. The search interface consists of a simple layout, while still providing advanced searching capabilities, as well as additional controls for how search results are displayed. Search results are automatically updated as users enter filter information.
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Users begin by providing specific criteria (metadata) such as ID, owner, date, etc. to filter the search results. Those filters are used to reduce the agency's entire catalog of evidence down to a short list of relevant evidence. In addition to standard metadata filters, Evidence Search supports filtering evidence by agency-specific custom metadata fields within the advanced search section.
EVIDENCE SEARCH FILTERS
You can start a search from any of the following search pages to narrow your results.
ALL EVIDENCE – Finds all evidence, including evidence that you do not have permission to view.
MY EVIDENCE – Finds evidence that you own. Under Filter Evidence, the Owner filter is automatically set to your name.
EVIDENCE MAP – Finds evidence based on location data.
SHARED EVIDENCE – Finds evidence that has been shared with you by the evidence owner.
STANDARD EVIDENCE SEARCH FIELDS
ID – Limits search results to evidence whose ID includes the characters you enter in the ID box. You can also enter “None” as the search term to find evidence that does not have an ID.
TITLE – Limits search results to evidence whose title includes the characters you enter in the Title box.
USER OR GROUP – Limits search results to evidence owned by a user or members of a group specified. If the user clicks My Evidence, then their name is automatically entered in the User or Group filter.
DATE – Limits search results by either the recorded, uploaded, or deletion date of evidence, as selected. You must also specify a date range by using the From and To boxes, else the search is not limited by date range. Search results are inclusive of the dates specified. You can also specify the date range:
FROM – The start of the date range. If the From box is empty, the date range begins with the earliest date.
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TO – The end of the date range. If the To box is empty, the date range ends with today.
TIME – Users can include time in hour and minute increments with the Start and End parameters in the Date search filter.
CATEGORY – Limits search results to evidence that is assigned to the category that you select. By default, search results include evidence assigned to any category, including uncategorized evidence. You can also enter “None” as the search term to find evidence that does not have a category.
TAG – Limits search results to evidence whose tags include the characters you enter in the Tag box. You can also enter “None” as the search term to find evidence that does not have a tag.
ADVANCED EVIDENCE SEARCH FIELDS
If a user requires more granularity in their search, they can click “Show Advanced Search” and they will have additional search criteria options.
FILE TYPE – Limits search results to the file type selected (e.g., video, audio, image). By default, search results include all file types.
STATUS – Limits search results to evidence whose status matches the status selected (e.g., active, processing, queued for deletion). By default, evidence searches are limited to evidence with a status of Active.
USER ASSOCIATION – Limits search results to evidence that was uploaded by the specified user OR is owned by the specified user. Selecting both will show evidence that was uploaded or is owned by the specified user.
DATE TYPE – Recorded on, uploaded on, deleted on.
FLAG – Limits search results to evidence whose flag status matches the flag status selected.
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DEVICE SERIAL NUMBER – This allows you to narrow your search results to evidence from a particular device and take advantage of evidence search bulk actions.
VEHICLE ID – Limits search results to evidence from a particular vehicle. Note that this field only appears if your agency uses Axon Fleet and a vehicle has been added to your account with the Vehicle Configuration.
INTERVIEWEE, INTERVIEWER, INTERVIEW TYPE – Search for an interview by the name of the suspect, interviewer name or badge ID, or by interview type.
SOURCE – Limits search results to evidence from the selected type of device that produced the evidence file. The Body-Worn Cameras option applies to all Axon body-worn cameras. The Fleet option applies to all generations of Axon Fleet. Evidence that has been extracted or redacted is included in the Other option.
CUSTOM METADATA – Search for evidence by custom metadata fields created by your agency and users.
SORTING AND FILTERING SEARCH RESULTS
By default, search results are sorted by Recorded On; however, users can also select one of the following filters. ID, title, owner, uploaded by, uploaded on, recorded on, category and status.
ADDITIONAL SEARCH FUNCTIONALITY
AUTO-COMPLETE – Certain fields will adapt and shorten the drop-down list as the user inputs more information (e.g., Name, Group, etc.). For long lists such as "User", this greatly speeds up the process of searching. An officer only has to type in the first few letters and the application will adapt the drop-down list.
AUTO-UPDATE – Search results will auto-update. For example, if an officer only has incomplete information about a video, they can rapidly search different variations without the need to repeatedly hit enter or click “search”. The search results will automatically update based on the given inputs.
MULTIPLE PARAMETERS – Axon Evidence supports searching by a combination of the parameters available as part of “Basic” and “Advanced” searches.
SPECIFIC PARAMETER EXCLUSIONS – Axon Evidence supports specific parameter exclusions. For example, a user can search for all not flagged evidence or they could search all types of evidence except for videos.
DEFINED PARAMETERS USING “WILDCARD” SEARCH – Axon Evidence allows for the user to specify certain parameters and then search across all remaining evidence using free text fields.
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SPECIFIED RANGES – All seen above, Axon Evidence supports a variety of “range” searches (e.g., Evidence created between a specific range of dates/times, evidence deleted between a specific range of dates/times, etc.).
All search results will be based on user access. If a user does not have access to evidence, it will not be accessible the search results.
SEARCH LANGUAGE OR SYNTAX
Search does not support special syntax or language operators such as AND (&), OR, wildcard (* or?), or exact match (“ ”). Search, effectively, treats all values and strings in a free text field as OR and wildcards.
For example:
If a user searches a Title of “tim,” it will return: “Tim,” “Victim,” and “Timothy”
If a user searches an ID of “432,” it will return: “432,” “43210,” “65432,” and “65-432-10”
If a user searches a Device Name of “Body Axon” it will return: “Axon Body” and “Axon Body 2”
SEARCH RESULTS
The search results only show evidence files that match all the search filters that you set. When the search is completed, users can select how the search results are shown and sorted.
Search results can be shown in a table view (default) or a gallery view.
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TABLE VIEW
GALLERY VIEW
EVIDENCE MAP SEARCH
The map icon used for an evidence file is determined by the evidence type. Six icons correspond to file types; video, audio, document, image, firing log, and other.
You can pan by positioning the mouse pointer over the map and moving the mouse to the desired location. You can also zoom in or out by clicking the + and – icons on the map or use the wheel on your mouse.
The Evidence Map allows a user to search by an address, city, zip code, etc., and provides basic features for finding and viewing an evidence location on the map. The location field shows by default and you can also use advanced search to enter additional filters including user, date, and category and narrow your results.
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9. Disaster recovery capabilities;
Data centers offer world-class security, system protection, employ backup power, climate control, alarms, and seismic bracing. All data and systems are stored in the United States and are replicated between two data centers. Axon has implemented a comprehensive business continuity plan (BCP) to ensure the ongoing operation of Axon services in the event of adverse events. Included in the BCP are system resiliency and recovery plans for Axon Evidence for all global deployments. Due to the distributed nature of the application, infrastructure, and data, traditional disaster recovery tests from media are not performed as the redundant operations and geographically distributed hardware is continuously tested in the course of normal business operations.
Axon Evidence was designed and is operated as a highly available cloud application. Multiple redundant components are used throughout the system architecture which allows for the application to attain high levels of reliability with the expectation of unreliable components. Axon Evidence assumes failure of these unreliable components. This detail is covered in Axon Evidence Disaster Recovery Strategies and includes design and operational considerations to ensure operations in the presence of adverse events. The Disaster Recovery Strategies detail strategies against the loss or degradation of any redundantly architectured virtualized component managed by Axon or services leveraged and inherited as part of Microsoft Azure's services.
In the event of a major disaster that results in a full loss of a Microsoft Azure region, Axon has created the Axon Evidence Information System Contingency Plan (ISCP). The ISCP focuses on the recovery of Axon Evidence to a secondary Microsoft Azure region. Axon is confident, that in the event of the complete destruction of a primary Microsoft Azure region, Axon Evidence can be recovered and restored in the secondary Microsoft Azure region within, at most, a 24-hour window. However, Axon views the likelihood of such an occurrence as negligible given the architecture of the underlying Microsoft Azure services.
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Axon's BCP and ISCP program is designed in alignment with and complies with NIST Special Publication 800-34 Rev. 1 Contingency Planning Guide where applicable.
10. Video format non-propriety;
Axon Evidence can import and export major file types. There is no proprietary file type used on Axon cameras or Axon Evidence.
j. Provide pricing for unlimited data storage or a la carte storage for GB, TB quantities for a 5-year retention time;
Please see our quote on page 107 for storage pricing for 5 years.
k. Software as a Service option.
Axon Evidence is an on-demand application provided through an internet browser, eliminating the need to install, run, and maintain programs on internal systems. As a true SaaS (Software as a Service) offering, Axon Evidence is continually improved as new features are rolled out on a reoccurring (monthly) basis.
5. WARRANTY/TECHNOLOGY REFRESH
a. A minimum 2-year warranty on all components;
Axon warrants that our law enforcement hardware products are free from defects in workmanship and materials for a period of one (1) year from the date of receipt. Axon-manufactured accessories are covered under a limited ninety-day warranty from the date of receipt. Non-Axon manufactured accessories are covered under the manufacturer’s warranty.
EXTENDED WARRANTY
There are extended warranties available that cover the hardware for three years total (one-year manufacturer’s warranty plus two years extended).
b. Components/units failing within warranty period to be replaced within 48 hours of the City’s initial notification to the vendor of failure;
Axon is providing two Axon Body 3 camera spares to keep on-site in the case of an emergency. The Return Material Authorization (RMA) department is located at Axon Headquarters in Scottsdale, Arizona. The RMA department prioritizes returned products for analysis and/or repair on a first-in-first-out (FIFO) basis, based on the severity of the complaint (or unless otherwise requested by the agency). The general turn-around-time for a full resolution is less than 30 calendar days from receipt of the returned product.
Axon provides agencies with the ability to manage RMA requests within Axon Evidence. Authorized users will be able to create, update, save, submit, and track device returns for their agency in one place. Axon Evidence Device Return Service is integrated with FedEx and return shipping labels are provided at no extra charge.
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RMAs may also be generated at returns.axon.com, although return shipping labels are not available via this method.
Upon receipt of the item(s), the RMA department will conduct a failure analysis investigation to determine the root cause of the issue and repair the item if possible. It is at Axon’s sole discretion to repair or replace a device as identified in the original manufacturer warranty and/or the extended warranty policy.
c. Details relative to any no-cost replacements/refreshes during the project span to ensure most current technology;
THE TECHNOLOGY ASSURANCE PLAN (TAP)
The Axon Technology Assurance Plan (TAP) for Axon body-worn cameras includes Axon’s extended warranty for the five-year contract term, spare cameras, and two camera refreshes, at the two-and-a-half and five-year marks, free of charge. TAP for Axon in-car cameras provides a refresh at the end of the five-year term.
Please see the Axon Master Services and Purchasing Agreement that outlines the full terms and conditions of the standard manufacturer warranty, extended warranty, and Technology Assurance Plan.
6. TRAINING
a. Hard copy manuals structured for efficient and comprehensive reference;
Prior to implementation, the City will be given access to documentation in an electronic format. Training guides, user manuals, and product documents are separated into folders by topic. All materials are the City’s to access and use for future training or as needed. Axon will provide the City with all materials necessary to execute the required training, including printed hardcopies* (if requested).
*Additional costs may apply
b. Durable “quick guides” must be available for all end-users of a size that will allow convenient placement in vehicles;
Axon can provide quick guides for convenient placement in the vehicles.
c. Online training tutorials structured so that an end-user can easily select tutorials for various functions without having to devote extensive time to a single all- inclusive tutorial;
Axon Academy is your go-to online resource for learning more about your TASER smart weapon, Axon camera, Axon Evidence account, and how each of these components interface with other areas of the Axon ecosystem. Supported by the Police One web infrastructure, it’s a convenient and secure way of accessing information to help agencies make the most of the Axon Ecosystem of products and digital evidence management software.
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The curriculum and support materials include, but are not limited to:
Job Aids
E-Learning Certification Programs
Video Training Demonstrations
Software Simulations
Enrollment for Virtual Classes
Recordings of Previous Classes and Demonstrations
Sample Lesson Plans
CENTRALIZED KNOWLEDGE RESOURCES
From Axon Academy, there are three different ways to learn:
ON-DEMAND E-LEARNING MODULES – Each of these modules address a different element of the Axon Ecosystem and provide a self-paced, individual learning experience whenever is convenient for your users
VIRTUAL TRAINING COURSES – these courses are offered live via the web, and give your users the ability to participate in a class and interact with the instructor
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CERTIFICATION PROGRAMS – Our comprehensive certification programs allow learners to pull together a specified list of resources to quantify their knowledge in a particular area (e.g., CEWs, Axon Evidence, Axon cameras).
Training content is developed and maintained by Axon subject matter experts and supporting documentation is designed to provide a simple and straightforward way of learning about specific topics. The database continues to grow as our product and service offering expands.
d. In-person training: Train the Trainer session(s) and classroom training led by the awarded vendor for large rollouts;
Axon can help the City improve your Axon investment with comprehensive implementation support and training. The Axon Professional Services team consists of a group of highly skilled individuals with in-depth knowledge of all Axon products, Axon Evidence functionality, and our line of TASER smart weapons. The full-service professional services package includes a project manager who will create a custom project plan to fit the City’s needs. On-site system configuration and set up along with on-site go-live training and support is also included.
There are other benefits with the Axon Professional Services offering, such as subject matter experts who consult on best practices for the set-up, configuration, policy, and overall program performance for your deployment. An agency’s program success is three times greater when Professional Services has rendered on-site support, compared to when agencies don’t utilize the offering.
Our professional services managers focus entirely on on-site and off-site training. Our experienced team can train everyone, regardless of their role.
Axon recommends a train-the-trainer model, which tends to be the most effective for our law enforcement customers. This model enables the City to train officers based on their schedules and availability. As more Axon users are added to the program, those trainers can provide the same level of training at no additional cost to you.
INSTALL, CONFIGURE AND TEST YOUR SYSTEM
During this phase of the implementation process, Axon’s Professional Services team will assist with the following tasks:
System set-up and configuration
Configure categories and custom roles
Troubleshoot IT issues
TRAIN THE FIRST WAVE
An initial, limited number of key users should be trained. The size of this contingent depends on the agency size or the size of the planned full deployment. These officers will serve several roles, including final confirmation of system functionality and performance. They will likely provide useful feedback on any localized issues that had not been previously identified.
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They will provide a demonstration and information platform for their co-workers/future user officers. They typically become a resource when newer users are activated and require training or assistance.
This administrator is the starting point for defining security settings, creating custom roles and setting permissions, adding users, reassigning devices, creating categories and setting retention policies, and several of the other administrative features of the Axon Evidence services. Axon Evidence requires two-factor authentication for all system administration access.
Our team will provide step-by-step explanations and assistance for the agency’s configuration of security, roles and permissions, categories and retention, and other specific settings for Axon Evidence. Administrators should attend all the training sessions that are decided upon. We will then provide Axon instructor training to educate instructors who can support the agency’s subsequent training needs.
START SMALL, TEST, ASSESS, CORRECT, AND THEN GO BIG
Axon can help the City d eploy key users and make sure the way you’ve configured your system integrates smoothly into your workflow. We can also help assess readiness based on evaluation and feedback and make any necessary adjustments. Once you’ve taken these steps, you’re ready to schedule the rest of your user training.
END-USER TRAINING
During on-site training, our Professional Services team will provide the City with training documentation, which can be used in future training sessions.
e. Identify, based on previous experience with public sector contracts, the number of training hours typically needed on the end-user to be confident in the operation of the systems (In-Car, Interview Room, and Data Storage and Management Systems);
Axon will provide the necessary training hours and follow up support to ensure that end-users and administrators feel confident in the operation of the proposed solutions. The number of training hours varies based on agency size, product lines, and officer and administrator availability.
f. The ability to add training modules to our Vector Solutions Learning Management System
Axon’s Professional Services team will directly provide the City with training and implementation materials specific to your deployment. Our standard Axon training videos and other on-going training content can be accessed through Axon Academy free of charge. At this time, we do not provide Axon Academy training videos for customers to post in their own LMS.
g. In-person training for selected contractor vendor to install the in-car video systems;
Axon’s installation package includes two days of on-site training (per package purchased). During each full-day session, Axon will instruct up to 10 of the City’s
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installers or other attendees on how to properly install the Axon Fleet system. Following our initial demonstration, we will then assist with the first vehicle’s installation.
In addition to our installation training, we offer a per vehicle option. This package includes removal of any existing in-car camera system, installation of Axon Fleet hardware by Axon technicians, and travel expenses.
Please note, travel expenses for our staff are included in the cost of this package.
7. CUSTOMER SERVICE/SUPPORT
a. Provide concise detail on the availability of customer service and technical support to end-users;
Axon has a full customer support division; live phone support is available 24 hours a day, seven days a week. For technical or Customer Support assistance, you may contact a customer service representative at 800.978.2737 (extension 4), or via email at support@axon.com. Online, email-based support and remote-location troubleshooting are included on an ongoing basis as part of your investment in the Axon Ecosystem.
b. Offer support availability 24 hours a day, seven (7) days a week, 365 days a year;
Axon’s customer support is available 24 hours a day, seven (7) days a week, 365 days a year.
c. Describe the standard procedures for escalation of service/support issues when required;
If at any point an issue needs to be escalated, we have a support team in place and aim to address all submitted cases within two business days.
The following describes our levels of support available by tiers (based on the nature and criticality of the issue):
TIER 1 TECHNICAL SUPPORT - GENERAL HOW-TO QUESTIONS
Frequently asked questions (FAQs)
Product navigation
Feature clarification
Standard queries
Assistance with known solutions
TIER 2 TECHNICAL SUPPORT
Advanced Product troubleshooting
Advanced Axon Evidence Configuration
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Any Escalated issues from Tier 1 support
TIER 3 ENGINEERING SUPPORT
Critical problem or recurring problems rendering the product inoperable or requiring workarounds, bug fixes, testing and/or simulation
Senior customer support engineers with expertise in Windows server administration, computer networking, and cloud solutions will play an instrumental role in supporting critical and escalated issues
d. Provide in-person service/support when such a need is identified by the City.
If necessary and for an additional fee, Axon will provide in-person support when
requested.
8. OUT YEAR DATE RETENTION AND TRANSFER
a. All data retained in the data storage and management system belong to the City. At the end of the contract term, the awarded vendor will retain the data until the City can accomplish a transfer of data. Once data is confirmed to have successfully transferred to the City vendor will delete any copies of City data;
In the event a customer’s access to Axon Cloud Services is terminated, Axon will not delete any customer content during the 90 days following termination. During this 90-day period, a customer may retrieve customer content only if a customer has paid all amounts due (there will be no application functionality of the Axon Cloud Services during this 90-day period other than the ability for a customer to retrieve customer content). A customer will not incur any additional fees if a customer downloads customer content from Axon Cloud Services during this 90-day period. Axon has no obligation to maintain or provide any customer content after the 90-day period and will thereafter, unless legally prohibited, delete all customer content stored in Axon Cloud Services. Upon written request, Axon will provide written proof that all customer content has been successfully deleted and removed from Axon Cloud Services.
b. Identify your standard procedures for facilitating the transfer of data;
Axon will provide customers with the same post-termination data retrieval assistance that is generally made available to all customers. Requests for additional assistance to a customer in downloading or transferring content will result in additional fees and Axon cannot warrant or guarantee data integrity or readability in the external systems.
NO COST OPTIONS
1. Axon will provide all Partner API documentation to facilitate the task and provide ample time for you to migrate your data at no cost. The Partner API can be used to integrate the City’s Axon Evidence data with other systems, including download to an on-premise storage solution.
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2. Axon Evidence provides the ability to manually download digital media evidence at any time and will be available at no cost to the agency. All digital evidence stored on the Axon Evidence platform is owned by the City and can be exported at any time. This process can be facilitated in a number of ways including the bulk export feature. If your agency wishes to extract all data stored in the application, data is exported in the format it was recorded (MP4 for Axon captured assets).
PAID SERVICE OPTION
Axon's Integrated Solutions Group offers export of content from Axon Evidence as a paid service.
An Axon Field Engineer will remotely access your network and install a windows client to facilitate the transfer directly from Axon Evidence to local storage on your network. An Axon Forward Deployed Engineer (FDE) then executes a SHA-256 hash of the comprehensive data set which is later verified upon completing the migration to the desired location. This data is structured such that it can then be parsed and ingested into another system.
Depending on your agency’s needs, this service can be run in a single bulk export or it can be filtered and run multiple times to export in phases, for example exporting evidence a year at a time. This will be scoped with the customer prior to initiating the service and will be priced at a daily rate for field engineering service.
Each run of the service will generate:
Selected evidence files in its original format
Axon Evidence maintains the original file uploaded
Evidence audit logs in .pdf format
Evidence.xml
This is a delimited format detailing all of the asset metadata that can be used to associate metadata to its exported asset
Evidence Hashes.csv
This is a delimited formation outlining the SHA-256 checksum of each asset to verify authenticity
Hash Verification.csv
This is a log of the export performed, and validating that hash verification performed after export is validating the hash checksums before and after export match
After the export, your agency can review those logs, validate that all requested evidence has been exported from your Axon Evidence instance, and maintain all logs for your reference. At this time, the agency accepts custody of the data and Axon is no longer responsible for future actions as they relate to chain of custody.
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c. Data migration services.
Please see the answer provided above regarding Axon’s Data Migration services.
PROPOSAL REQUIREMENTS
The written proposal shall, at a minimum, include the following information:
1. The vendor name and contact person, together with the address, telephone number and email address, of the office from which the services will be provided. Corporate office information shall also be provided, if applicable.
Axon Enterprise, Inc.
17800 N. 85th St.
Scottsdale, AZ 85255
800.978.2737
contracts@axon.com
Contact Person: Shawnacee Neziol, Proposal Manager
shawnacee@axon.com
2. A brief history of the vendor (limit two pages), including organization structure, location of management, and evidence that the firm is authorized to do business in the State of Montana.
Since 1993, Axon Enterprise, Inc. has been committed to delivering safe, secure solutions for law enforcement, militaries, and citizens. From our humble beginning as TASER International, Inc. to now, we have worked diligently to develop a network of TASER smart weapons, body-worn cameras and in-car, and industry-leading cloud-based evidence management software to help accomplish a singular goal—to protect life. Over this time, we have partnered with more than 7,500 law enforcement agencies to deploy tailored solutions designed to preserve transparency and truth. With 11 offices based in Arizona, Washington, North Carolina, Australia, Canada, Finland, Germany, India, the Netherlands, the United Kingdom, and Vietnam, Axon’s team of more than 1,50 0 employees continue to define smarter policing through the development of industry-leading technology solutions.
Axon Enterprise, Inc. is a publicly traded corporation and our Executive management are in Scottsdale, AZ. Axon Enterprise, Inc. registered with the Montana Secretary of State on May 12, 2017 and our filing number is F1044472.
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3. The vendor will list successfully completed and implemented BWC/MVR/Interview Room and Data Retention/Management contracts with other governmental entities over the past three (3) years including the number of cameras placed/supported and the degree to which data storage/management program was included.
DULUTH POLICE DEPARTMENT – MN
170 Axon body cameras
50 Axon Fleet in-car cameras
10 Axon Interview Rooms
170 Axon Evidence licenses – A la carte Cloud storage
RAPID CITY POLICE DEPARTMENT – SD
120 Axon body cameras
33 Axon Fleet in-car cameras
2 Axon Interview rooms
105 Axon Evidence licenses – Unlimited Cloud storage
FISHERS POLICE DEPARTMENT – IN
100 Axon body cameras
80 Axon Fleet in-car cameras
9 Axon Interview rooms
135 Axon Evidence licenses – Unlimited Cloud storage
4. A list of references the City may contact to assist in the evaluation of your past performance. For each reference listed, the information provided should consist of the following:
a. Name and mailing address of the governmental entity.
b. Name and telephone number of your contact person within said governmental entity.
BEGIN CONFIDENTIAL INFORMATION
DULUTH POLICE DEPARTMENT – MN
Sergeant Dave Dzordowski
2030 N. Arlington Ave.
Duluth, MN 55811
218.590.8963
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RAPID CITY POLICE DEPARTMENT – SD
Sergeant Nicholas David
300 6th St.
Rapid City, SD 57701
605.394.4133
FISHERS POLICE DEPARTMENT – IN
Lieutenant Darrin Emmons
4 Municipal Dr.
Fishers, IN 46038
317.595.3348
END CONFIDENTIAL INFORMATION
c. Information on the nature and magnitude of any litigation or proceeding whereby, during the past three (3) years, a court or any administrative agency has found fault, held proceedings or ruled against the proposer in any matter related to the professional activities of the proposer. Similar information shall be provided for any current or pending litigation or proceeding.
As a manufacturer of weapons and other law enforcement tools used in high-risk field environments, the company is often the subject of products liability litigation on the TASER weapons side of its business. We are currently named as a defendant in eight lawsuits brought by individuals alleging either wrongful death or personal injury in connection with arrests or training. None are brought by governmental entities and there are no issues of federal noncompliance.
Axon is also a defendant in a consumer class action lawsuit filed in the District of Nevada (Case No. Case 3:19-cv-00192) alleging the TASER Pulse, X2 and X26P CEWs have a faulty safety switch, which Axon denies. Axon believes the non-injury incident giving rise to the case involved a static electricity discharge unrelated to the safety switch. The case is in the early pleading/discovery stage. The proposed class is limited to California purchasers and motions are pending to further limit the case to consumer (non-law enforcement) sales, which are quite low.
Digital Ally brought a patent infringement suit in the District of Kansas (Case No. CV-16-02032) relating to Axon’s Signal technology. The case was resolved in Axon’s favor on summary judgment and recently upheld on appeal by the Federal Circuit. No infringement was found.
In the past five years there has been no judgment against Axon or any administrative claim or fine levied against the company. Axon is unaware of any litigation or other proceeding or claim likely to impair our ability to implement our solutions.
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5. Time frame in which the project as defined within this RFP can be completed, including the approach to the project and any unusual problems anticipated.
Upon award, Axon will work with the City to create a mutually agreed upon time frame to complete the project. No specific time frame was provided in the RFP.
Axon’s project team consists of individuals with experience in the law enforcement field, as well as experience supporting your partners worldwide. The extensive experience of our Professional Services Organization (PSO) has led us to develop Axon’s Project Management Methodology (PMM). PMM provides a series of roadmaps for personnel to navigate toward a common set of goals as well as project tracking, risk, problem, communication, quality, and change management processes and tools that are key to the successful management of information technology projects. During the implementation kick-off, the Axon project manager will tailor the methodology to align with the specific objectives and requirements of the client. The resulting concepts, tools, and techniques will be shared with each member of the team. This provides the structure, focus, and discipline to successfully deliver a project of any size and complexity.
The key to the PMM’s success is its use of continuous quality management, which includes two levels of quality assurance throughout the project. First is the quality assurance of project deliverables. Our project managers are responsible for verifying that each project deliverable meets the requirements of the contract and that the appropriate reviews/inspections are performed by the agency. Most importantly, our project manager will confirm that any issues are addressed in a timely and appropriate manner. The second level of quality assurance is periodic project reviews. These reviews measure compliance to sound project management practices as defined by the PMM.
In addition to our project managers, we also employ experienced professional services coordinators who are responsible for managing our staff resources assigned to projects and coordinating timelines with the agency’s dedicated project manager.
The following four basic objectives are the cornerstones we use to manage and measure a successful project.
HIGH-QUALITY WORK – Deliver high-quality end products, address business objectives, and meet end-user requirements.
ON-TIME DELIVERY – Complete deliverables on schedule and within budget.
EFFECTIVE COMMUNICATION – Maintain timely and accurate communication to project participants throughout the entire project.
EFFICIENT MANAGEMENT – Identify potential problems before they develop and initiate appropriate corrective action.
Our extensive experience allows us to anticipate potential risks and to take corrective actions early so that project scope, schedule, and budget are not impacted. Axon does not anticipate any unusual problems.
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6. The capacity and capability of the vendor to perform the work within the time limitations indicated.
Upon contract award, Axon will work with the City to determine what time limitations the City has identified. We are confident we can perform the work with any time limitations given; no specific time limitations were provided in the RFP.
Since 2012, Axon has developed and manufactured multiple generations of body-worn cameras—including Axon Flex 2, Axon Body 2, and Axon Body 3—and delivered approximately 492,000 devices to law enforcement worldwide. During this time, our engineers and product managers have expanded our product lines to include first-person point of view cameras designed to imitate the human eye, as well as devices equipped with real-time awareness capabilities such as access to livestreams and real-time officer location and alerts.
Axon Fleet solution was released in 2016 and leverages a platform of law enforcement technologies that has been operating at scale since 2007. The same team that developed the industry-leading Axon body-worn camera and Axon Evidence digital evidence management solution created an in-car system to meet the needs of modern-day policing. Currently, more than 500 agencies have deployed the Axon Fleet solution.
Any number of vendors can provide recording hardware and install it in a room, but only Axon can provide the City with a law enforcement grade interview room and digital evidence management solution. Axon has the capacity and experience to provide a networked, redundant interview application to control recordings for the lifecycle of the legal process. Axon Interview, our interview room solution, is a robust and configurable software that meets requirements for both security and functionality.
7. Fees or fee structure as may be appropriate for the designated service. Please provide a separate Appendix containing an itemized breakdown of all associated costs, separating hardware, software, installation, upgrades and warranties.
Please see our provided quote with an itemized break down of all costs on page 107.
8. Availability of financial and operating resources as required to complete the work.
Axon will manage the financial and operating resources required to complete the work.
9. Please detail any financing or cost spreading options.
Please see our provided quote with an itemized break down of all costs on page 107.
10. The ability of the firm to meet statutory or ordinance requirements.
Axon will attempt meet any statutory or ordinance requirements imposed by the City.
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11. Other items that may arise as a result of the proposal or interview process.
Upon discussion with the City, Axon will manage any other items that may arise as a result of the proposal or interview process.
12. Any additional information that you feel will be beneficial to the City in evaluating your qualifications to provide in response to RFP.
Axon is dedicated to making a difference through its advanced devices and digital evidence management system. Below you’ll find information on the usage, key
features, and benefits of Axon’s technology in the law enforcement field.
AXON & AXON EVIDENCE USAGE
7,500+ agencies worldwide in 59 countries
49 members of the Major Cities Chiefs Association, representing the largest cities in the US and Canada, have deployed Axon cameras and Axon Evidence
397,800+ cumulative users on the Axon network
109+ petabytes of data on Axon Evidence
610,000+ TASER CEWs in 41 countries
10,000+ certified TASER instructors worldwide
492,000+ body-worn cameras deployed
DIFFERENTIATORS AND BENEFITS OF AXON HARDWARE AND
SOFTWARE
Body-worn camera hardware refreshes every 2.5 and 5 years and no questions asked with the Technology Assurance Plan warranty
Multiple body-worn mounts, including point-of-view and a range of versatile on-officer options
Dock & Walk body-worn camera workflow with no external dependencies
In-car camera hardware refreshes every 5 years and no questions asked with the Technology Assurance Plan warranty
Dedicated deployment, training, and support team
Continuous, monthly software upgrades from the leading technology platform in public safety
Unlimited cloud-based storage plans for all video resolutions—even HD—with multiple data centers and regional redundancy
Axon Evidence meets and exceeds CJIS compliance at application and infrastructure layers
Video is immediately accessible (no cold storage delays); access to your data is always free
Dedicated Prosecutor platform with no added costs to your partners
Open and extensible cloud platform including non-proprietary file formats, API library, and proven Auto-Tagging
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POSITIVE IMPACT OF AXON CAMERAS ON LAW ENFORCEMENT
Axon body-worn and in-car cameras are providing the following benefits to law enforcement, legal professionals, and the communities they serve.
Improved quality of evidence gathered
Improved behavior of suspects
Reduction in false complaints
Decreased use of force
Decreased litigation
Strengthened trust between the agency and the community
Secure chain of custody for uploading, storing, and transferring digital evidence
Immediate visibility of digital evidence from critical incidents in the field
Seamless integration with existing devices and data systems
Higher ROI as a result of lowering maintenance costs and execution risks
13. Affirmation of Nondiscrimination (see Appendix A) Non-completion of the Affirmation of Nondiscrimination is cause for disqualification of firms.
Please find the completed Affirmation of Nondiscrimination (Appendix A) on page 83.
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ATTACHMENT A
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APPENDIX
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EXCEPTIONS & AXON MASTER SERVICES AND
PURCHASING AGREEMENT
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AXON’S QUOTE
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THE AXON NETWORK
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OUR VALUES
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