HomeMy WebLinkAbout03-16-21 Correspondence - M. Hawkins - Southwest AirlinesFrom:Marquis Hawkins
To:Agenda
Subject:Southwest Takes Off From Bozeman
Date:Tuesday, March 16, 2021 12:04:07 PM
Attachments:image001.png
NEWS from Southwest - Destin-Fort Walton Beach and Bozeman Service Begins in May 2021.pdf
General SWA Information.pptx
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Good Afternoon,
I hope this message finds you well. Let me first introduce myself— I’m Marquis Hawkins, the
Government Affairs point of contact for Montana at Southwest Airlines. We are beyond excited
about the recent news that Southwest will start service to Bozeman this upcoming May. With this
addition, we will connect customers with Big Sky Country for the first time, making Montana
Southwest’s forty-third state! In our Government Affairs office, we seek to ensure that we are
providing any necessary information you need to make sound policy decisions that align with the
people of Montana and Southwest.
I’ve attached our most recent news brief regarding the expansion and a slide deck that gives you a
general overview of our airline.
If there’s every a time you have any questions, please do not hesitate to reach out to me so that I
can adequately support you. Again, I look forward to working with you and traveling to see your
great state soon!
Best,
Marquis Hawkins
State & Local Affairs Advisor
Government Affairs Department
2702 Love Field Drive (HDQ 1G-1G23)
Dallas, TX 75235(214) 792-1182
marquis.hawkins @wnco.com
Woo | Positivity | Analytical | Context | Restorative
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BOOK NOW: SOUTHWEST AIRLINES SERVICE TO
DESTIN/FT. WALTON, FLORIDA, AND BOZEMAN, MONTANA,
TO BEGIN IN MAY 2021 WITH ONE-WAY FARES AS LOW AS $39
DALLAS—Feb. 25, 2021—Southwest Airlines Co. (NYSE: LUV) today announced the
flexibility and value of Southwest Airlines® now benefits both visitors and hometown travelers
booking late spring and summer travel to Destin–Fort Walton Beach Airport (VPS) in Florida
and Bozeman Yellowstone International Airport (BZN) in Montana. Southwest® service to both
destinations begins in May 2021. The carrier’s initial flight schedule for both regions is now
available for purchase on Southwest.com.
“We’re adding another destination in the West, our first in Montana, and bringing additional
access to the beaches of Northwest Florida just as winter-weary families begin to dream of
warm summer escapes in wide-open places,” said Andrew Watterson, Southwest Airlines
Executive Vice President & Chief Commercial Officer. “Our arrival in these communities with
daily service also ushers a new flexibility and everyday affordability for local travelers flying
Southwest for fun, family, or work.”
DESTIN/FT. WALTON BEACH, FLA., DAILY SERVICE BEGINS MAY 6, 2021
Beginning May 6, 2021, Southwest will commence service to an 11th airport in the Sunshine
State, bringing a third option for beachcombers to access the Florida panhandle. Southwest
Customers will be able to fly nonstop between Destin/Ft. Walton Beach and four destinations:
Baltimore/Washington (BWI), Dallas (Love Field), and Nashville, bringing additional connecting
or same-plane service to more than 50 cities, with added nonstop service to Chicago (Midway)
beginning June 6, 2021. This new service is available for purchase now at Southwest.com:
Big Sky & More Sunshine!
2
Fly nonstop between
Destin/Ft. Walton Beach and:
Initial daily service: One-way fares
as low as:
Baltimore/Washington (BWI) 1 flight each way $79
Chicago (Midway)
(beginning June 6)
1 flight each way $79
Dallas (Love Field) 1 flight each way $69
Nashville 3 flights each way $69
The number of seats, days, and markets for these fares are limited. See a full list of fares, fare
rules, and terms and conditions below and at Southwest.com.
BOZEMAN, MONT., DAILY SERVICE BEGINS MAY 27, 2021
In its 50th year of service, Southwest Airlines adds another of the 50 states to its network,
bringing low fares to the state of Montana on May 27, 2021. The addition of Bozeman will
connect Customers with Big Sky country, bringing faster access to Yellowstone National Park,
Big Sky Ski Resort, Custer Gallatin National Forest, and Montana State University. Southwest
Customers may now book travel to fly nonstop between Bozeman and both Denver and Las
Vegas, and reach southern Montana from more than 50 other Southwest cities on same-plane
or connecting service. This new service is available for purchase now at Southwest.com:
Fly nonstop between
Bozeman and:
Initial daily service: One-way fares
as low as:
Denver 2 flights each way
(increases to 4 flights
each way on June 6)
$39
Las Vegas 2 flights each way $39
The number of seats, days, and markets for these fares are limited. See a full list of fares, fare
rules, and terms and conditions below and at Southwest.com.
3
In 2020, Southwest added new service to Hilo, Hawaii; Cozumel, Mexico; Miami; Palm
Springs, Calif.; Steamboat Springs; and Montrose (Telluride), Colo., to connect Customers with
places and people they love. In 2021, Southwest began service to both Chicago (O’Hare) and
Sarasota/Bradenton on Feb. 14. The carrier will begin service to both Savannah/Hilton Head
and Colorado Springs on March 11; both Houston (Bush) and Santa Barbara, Calif. on April
12; Fresno, Calif. on April 25; Destin/Ft. Walton Beach on May 6; Bozeman, Mont. on May 27;
and Jackson, Miss. on June 6.
SOUTHWEST AIRLINES SALE FARE RULES
Purchase today, Feb. 25, 2021, through March 4, 2021, 11:59 p.m. Central Standard Time.
Destin/Ft. Walton Beach, to/from Nashville, Baltimore/Washington (BWI), and Dallas (Love
Field) travel valid May 6, 2021, through June 30, 2021. Destin/Ft. Walton Beach to/from
Chicago (Midway) valid June 6, 2021, through August 16, 2021. Bozeman travel valid May 27,
2021, through Aug. 16, 2021. Except as otherwise specified, Bozeman travel is valid only on
Tuesdays and Wednesdays. Travel to Destin/Ft. Walton Beach is valid only on Sundays
through Wednesdays. Travel from Destin/F.t Walton Beach is valid only on Tuesdays through
Fridays. Fares not available to/from the continental U.S. to/from Hawaii. Seats and days are
limited. Fares may vary by destination, flight, and day of the week and won't be available on
some flights that operate during very busy travel times and holiday periods. Travel is available
for one-way Wanna Get Away® fares. Fares may be combined with other Southwest
combinable fares. If combining with other fares, the most restrictive fare rules apply. Sale fares
may be available on other days of the week, but that's not guaranteed. Fares are
nonrefundable but may be applied toward future travel on Southwest, as long as reservations
are canceled at least 10 minutes prior to the scheduled departure. Failure to cancel prior to
departure will result in forfeiture of remaining funds on the reservation. Any change in itinerary
may result in an increase in fare. Standby travel may require an upgrade to the Anytime fare
depending on Rapid Rewards® tier status. Fares are subject to change until ticketed. Offer
applies only to published, scheduled service.
4
ABOUT SOUTHWEST AIRLINES CO.
In its 50th year of service, Dallas-based Southwest Airlines Co. continues to differentiate itself
from other air carriers with exemplary Customer Service delivered by more than
56,000 Employees to a Customer base that topped 130 million Passengers in 2019. Southwest
has a robust network of point-to-point service with a strong presence across top leisure and
business markets. In peak travel seasons during 2019, Southwest operated more than 4,000
weekday departures among a network of 101 destinations in the United States and 10
additional countries. In 2020, the carrier added service to Hilo, Hawaii; Cozumel, Mexico;
Miami; Palm Springs, Calif.; Steamboat Springs; and Montrose (Telluride), Colo. Thus far in
2021, Southwest began service to both Chicago (O’Hare) and Sarasota/Bradenton on Feb. 14;
and will begin service to both Savannah/Hilton Head and Colorado Springs on March 11; both
Houston (Bush) and Santa Barbara, Calif. on April 12; Fresno, Calif. on April 25; Destin/Ft.
Walton Beach on May 6; Bozeman, Mont. on May 27; and Jackson, Miss. on June 6.
The carrier issued its Southwest® Promise in May 2020 to highlight new and round-the-clock
efforts to support its Customers and Employees well-being and comfort. Among the changes
are enhanced cleaning efforts at airports and onboard aircraft, along with a federal mandate
requiring every person to wear a mask at all times throughout each flight. Additional details
about the Southwest Promise are available at Southwest.com/Promise.
Southwest coined Transfarency® to describe its purposed philosophy of treating Customers
honestly and fairly, and low fares actually staying low. Southwest is the only major U.S. airline
to offer bags fly free® to everyone (first and second checked pieces of luggage, size and weight
limits apply, some carriers offer free checked bags on select routes or in qualified
circumstances). Southwest does not charge change fees, though fare differences might
apply.
Southwest is one of the most honored airlines in the world, known for a triple bottom line
approach that contributes to the carrier's performance and productivity, the importance of its
People and the communities they serve, and an overall commitment to efficiency and the
5
planet. Learn more about how the carrier gives back to communities across the world by
visiting Southwest.com/citizenship.
Book Southwest Airlines' low fares online at Southwest.com or by phone at 800-I-FLY-SWA.
Media Contacts:
Visit the Southwest Newsroom at swamedia.com for multi-media assets and other Company
news.
Media Relations Team: (214) 792-4847, option 1
# # #
GENERAL SOUTHWEST INFORMATION
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Nation’s largest airline with strong presence
in top business and leisure markets
23
10
6 3 3 2 2
SWA DAL AAL UAL ALK JBLU HA ALGT SAVE
Source: Data presented herein as measured by the U.S. DOT O&D Survey for the twelve months ended June 30, 2020 based on domestic originating passengers boarded. O&D stands for Origin and Destination. 1Metro areas: A geographic area around a city that includes multiple major airports. In some cases, the airports within a metro area may serve separate markets.2Co-terminal: Airports that share a common city or region; for example, Baltimore, Washington Reagan, and Washington Dulles are considered co-terminals to one another.3As of June 30, 2020.
Southwest has 22% of total domestic market share and is the market leader
in 23 of the top 50 U.S. metro areas1 (including co-terminal airports2).
Expansion into international travel represents <5% of total capacity3
Market leader in top 50 U.S. metro areas1
ULCCLegacyLCC
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Leading the U.S. airline industry in Customer
Service
Source: Department of Transportation (DOT) Air Travel Consumer Report (ATCR). The DOT ranks all U.S. carriers based on the lowest ratio complaints per 100,000 passengers enplaned.Note: Southwest earned the best Customer Satisfaction ranking among U.S. Marketing Carriers with the lowest ratio of complaints to the DOT per 100,000 enplaned passengers for 2017, 2018, and 2019. A Marketing Carrier is an airline that advertises under a common brand name, sells reservations, manages frequent flyerprograms, and is ultimately responsible for the airline’s consumer policies. Operating Carriers only handle the flight operations, passenger check-in/boarding, and baggage handling for the respective Marketing Carriers they serve—Operating Carriers are not responsible for DOT complaints related to policies, procedures, and advertising associated with the Marketing Carrier’s brand.
Southwest has set the bar high for customer satisfaction, earning the
DOT’s best ranking among Marketing Carriers for 26 of the past 29 years
2017 2018
Customer Service Ranking among Marketing Carriers
Southwest enplaned
approximately 162.7 million
Customers.
And, only 0.33 people
per 100,000 enplaned
passengers contacted
the DOT with a complaint.
That’s the lowest ratio
that we’ve produced in
seven years, and a
combination no other
carrier is able to match!
2019
#1 #1 #1
In 2019…
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:A Multi-Layered Approach to Protecting Public Health
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Adding new winter peak-season destinations
to the network
Six new markets added in 2020, including Cozumel & Hilo from the first of the year
Ski destinations Steamboat Springs and Montrose/Telluride along with
sunny warm destinations Miami and Palm Springs are perfect fits from our
many points of strength throughout the U.S.
Service began November 15 Service began December 19
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New destinations coming in 2021
We are leveraging additional airports in cornerstone cities where our
Customer base is large, along with adding easier access to popular
leisure-oriented destinations from across our domestic-focused network
Chicago O’Hare Sarasota Colorado Springs Savannah
Houston (Bush)Jackson Santa Barbara Fresno Yosemite