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Home My WebLink About20- Master Service Agreement - MCCi Laserfiche -Addendum 1 to MSA 60994 - Bozeman, MT (FINAL)ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Pursuant to Master Services Agreement No. 60994 ("Agreement"): This Upgrade to Laserfiche Avante Order, designated as Addendum No. 1 is entered into as of _________________, 2020 (“Addendum Effective Date”) , by and between MCCi and Client and is hereby incorporated into the Agreement and made a part thereof. If there is any conflict between a provision of the Agreement and this Addendum, the Agreement will control. Any capitalized terms not otherwise defined herein shall have the meaning set forth in the Agreement. This Order supersedes any previous quote or proposals received. IN WITNESS WHEREOF, the Parties hereto have caused this Addendum No. 1 to be executed by their respective duly authorized representatives as of the Addendum Effective Date. MCCi, LLC BOZEMAN (“Client”) Signed: __________________________ Signed: ___________________________ Name: ___________________________ Name: _Jeff Mihelich______________ Title: ____________________________ Title: __City Manager_____________ Date: ____________________________ Date: _____________________________ (Remainder of Page Intentionally Left Blank) DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 President & CEO 10/30/2020 Donny Barstow 10/30/2020 October 30 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 2 of 16 PRICING: LASERFICHE Client Name: Bozeman, MT Order Date: October 30, 2020 Quote Number: 17964 Product Description: Qty. Unit Cost Total EXISTING LASERFICHE SOFTWARE SYSTEM CONFIGURATION Laserfiche United Server for MS SQL -1 $7,250.00 ($7,250.00) Laserfiche Records Management Module -1 $6,000.00 ($6,000.00) Laserfiche Full User -7 $571.67 ($4,001.69) Laserfiche Retrieval User -65 $205.00 ($13,325.00) Laserfiche Snapshot -7 $100.00 ($700.00) Laserfiche WebLink -1 $7,991.67 ($7,991.67) Laserfiche Agenda Manager (Includes 5 AMA) -1 $15,000.00 ($15,000.00) Laserfiche ScanConnect (Legacy) -4 $83.33 ($333.32) Laserfiche Integration Express-HTE -1 $2,500.00 ($2,500.00) Existing Laserfiche Software Credit Total ($57,101.68) CONTENT SERVICES SOFTWARE LICENSING FOR AVANTE Laserfiche Avante Server for MS SQL with Workflow 1 $5,000.00 $5,000.00 Laserfiche Avante Records Management Module 1 $6,000.00 $6,000.00 Laserfiche Avante Named Full User with Web Client 18 $600.00 $10,800.00 Laserfiche Avante Standard Audit Trail 18 $75.00 $1,350.00 Laserfiche Avante Forms Professional 18 $50.00 $900.00 Laserfiche Avante Connector 18 $25.00 $450.00 Laserfiche Avante Standard Public Portal Includes WebLink and 25 Retrieval Connections. 1 $25,000.00 $25,000.00 Laserfiche Avante Forms Portal 1 $7,995.00 $7,995.00 Laserfiche Software Subtotal $57,495.00  GRAND TOTAL - ONE-TIME SOFTWARE $393.32 DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 3 of 16 Product Description: Qty. Unit Cost Total EXISTING LASERFICHE SOFTWARE SUPPORT CREDIT Current System Support Credit **This credit includes Training Center and is based on order date by November 3, 2020. Please note that support credits change daily. To honor the amount listed your product order may be placed upon receipt of signed contract. 1 ($11,428.81) Existing Laserfiche Software Support Credit Total ($11,428.81) LASERFICHE ANNUAL SOFTWARE SUPPORT - BASIC Laserfiche Avante Server for MS SQL with Workflow 1 $1,050.00 $1,050.00 Laserfiche Avante Records Management Module 1 $1,260.00 $1,260.00 Laserfiche Avante Named Full User with Web Client 18 $126.00 $2,268.00 Laserfiche Avante Standard Audit Trail 18 $15.75 $283.50 Laserfiche Avante Forms Professional 18 $10.50 $189.00 Laserfiche Avante Connector 18 $5.25 $94.50 Laserfiche Avante Standard Public Portal Includes WebLink and 25 Retrieval Connections. 1 $5,250.00 $5,250.00 Laserfiche Avante Forms Portal 1 $1,680.00 $1,680.00 Laserfiche Annual Recurring Software Support Subtotal $12,075.00 LASERFICHE ANNUAL SUBSCRIPTION - BASIC Laserfiche Participant User Subscription (50-199 users) 60 $71.40 $4,284.00 Laserfiche Annual Recurring Subscription Subtotal $4,284.00 MCCi ANNUAL SUBSCRIPTION Laserfiche PowerPack by MCCi Subscription Requires dedicated Full Named User. 1 $1,050.00 $1,050.00 Training Center for Laserfiche (10-24 Users) 1 $1,620.00 $1,620.00 MCCi SLA for Laserfiche (11-24 Users) 1 $1,150.00 $1,150.00 MCCi Annual Recurring Subscription Subtotal $3,820.00 MCCi SUPPLEMENTAL SUPPORT SERVICES SUBSCRIPTION Process Administration Support Services for Laserfiche 1 $2,565.00 $2,565.00 Client needs are estimated based on the current components provided herein: up to 15 hours that will expire at the end of your renewal term. 1 MCCi Supplemental Support Services Annual Recurring Subscription Subtotal $2,565.00 GRAND TOTAL - RECURRING ANNUAL SUPPORT/SUBSCRIPTION $11,315.19 For budgetary purposes, the Client should include $22,744.00 annually for renewal of the items above. If you subscribe to MCCi’s Training Center or SLA, additional user licenses may increase its cost at the time of your next annual renewal. Sales tax will be invoiced where applicable and is not included above. DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 4 of 16  Service Description: Qty. Unit Cost Total MCCi SERVICE PACKAGES Implementation Services Package Cost is based on the current components provided herein. MCCi's certified personnel will administer these services to assist Client with implementing the software/subscription components purchased. • Installation and configuration of: - LF Avante Server for MS SQL with Workflow - LF Avante Records Management Module - LF Avante Named Full Users with Web Client - LF Avante Standard Audit Trail - LF Avante Forms Professional - LF Avante Standard Public Portal - LF Avante Forms Portal • Requirements gathering and project management • LF Connector configuration and training is not included and will need to be quoted separately. 1 $7,995.00 $7,995.00 Laserfiche Installation Package for Avante 1 $5,125.00 $5,125.00 Laserfiche PowerPack by MCCi Installation and Configuration Package 1 $1,025.00 $1,025.00 Laserfiche Filing Workflow Configuration Up to 15 Document Types. 1 $4,100.00 $4,100.00 Laserfiche Training Services, Remote Per Day Workflow training and installation excluded. 1 $1,640.00 $1,640.00 Upgrade to LFDS Installation Package 1 $3,075.00 $3,075.00 Laserfiche Records Management Module Training - Basic 1 $5,740.00 $5,740.00 Service Packages Subtotal 1 $28,700.00 GRAND TOTAL - ONE-TIME SERVICES $28,700.00 TOTAL LASERFICHE PROJECT COST $40,408.51 All Quotes Expire in 30 Days This is NOT an invoice. Please use this confirmation to initiate your purchasing process. RECURRING SERVICES The Recurring Services portion of this Order will be based on the pricing at the time of renewal and will systematically renew unless written notice of termination has been provided per the master agreement. In the event that a manufacturer increases its prices for recurring annual services, the increase will be passed along to Client. No more DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 5 of 16 than once per year, MCCi may adjust its recurring annual services to coincide with current U.S. inflation rates; any increase will not exceed the cumulative increase in the Consumer Price Index (CPI) occurring since the last price increase. SALES TAX Sales tax will be invoiced where applicable and is not included in the fee quote above. REMOTE SERVICES All service packages include remote time due to COVID-19. If circumstances change to allow onsite services to be performed, a new quote must be requested. DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 6 of 16 PRODUCT ORDER & BILLING TERMS PRODUCT ORDER MCCi will process Product Orders as follows: Product/Service Description Timing of Product Order All Software, Recurring Annual Support/Subscription, and Supplemental Support Services Within 30 days of receipt of Order. BILLING MCCi will invoice Client as follows: Product/Service Description Timing of Billing All Software, Recurring Annual Support/Subscription, and Supplemental Support Services  Initial Sale: Upon delivery of software or activation of the subscription.  Annual Renewal: 75 days in advance of expiration date. Service Packages Upon delivery completion and Client acceptance. MCCi shall not send any invoices, nor claim payment, for any fees or expenses incurred by MCCi until both parties authorize this Order. Sales tax will be included where applicable and is NOT included in the Pricing section. DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 7 of 16 SUPPLEMENTAL SUPPORT & ANNUAL SUBSCRIPTION PACKAGES As your first-tier solution provider, MCCi provides multiple options for technical support. Your annual renewal covers application break/fix support, version downloads, and continued educational resources. MCCi offers supplemental support packages to cover remote training, basic configuration services, and maintenance of existing business processes. MCCi Managed Support Services (MSS) or Process Administration Support Services (PASS) packages are strongly encouraged to be included with every renewal. + Client’s Support/Subscription Renewal includes these benefits, regardless of whether a supplemental package is owned. * Excludes development of new integrations, large-scale development projects, and SQL queries. ** Hours: MCCi allows clients to use their hours for a multitude of services, as long as a request will not start a service that cannot be completed. None of the packages listed above are intended to be utilized for configuration of a new complex business process. In those instances, a separate SOW is required. Process Administration Support Services Description PASS Easy access to our team of Certified Technicians for application break/fix support issues (i.e. error codes, bug fixes, etc.)+ Remote access support through GoToMeeting+ Access to product update version and hotfixes (Client Download)+ 24/7 access to the Laserfiche Support Site and Laserfiche Answers discussion forums+ Software/support credit eligible for Laserfiche platform changes++ Additional Remote Basic Training Additional System Settings Consultation Assistance with Implementation of Version Updates Annual Review of Administration Settings Priority Offering of Laserfiche CPPs & Laserfiche Empower Registration Scholarships Configuration and maintenance of basic business processes utilizing Laserfiche Forms and Workflow Configuration of Laserfiche Quick Fields sessions Basic Records Management Module Overview Training Administration Configuration Services Dedicated Certified Professional Proactive recurring consultation calls upon Client’s request Annual Review of business process configurations Institutional Knowledge of Your Solution Maintenance of MCCi/Client configured complex business processes Ability to schedule after-hours migrations/upgrades Monday-Friday 8 am to 10 pm EDT and Saturday-Sunday from 12 pm to 4 pm EDT Basic JavaScript, CSS and Calculations for Laserfiche Forms* DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 8 of 16 LASERFICHE SUPPORT/SUBSCRIPTION Client’s Laserfiche Support/Subscription Renewal covers:  BREAK/FIX SUPPORT Our team of Certified Support Technicians will assist with break/fix issues including the resolution of error codes, bugs, etc.  CONTINUED EDUCATION Your renewal grants you access to continued education through Webinars, User Groups, Seminars and more!  REMOTE ACCESS SUPPORT Our Support Technicians can access your system remotely to resolve issues, saving both time and money.  LASERFICHE SITE ACCESS You will have 24/7 access to the Laserfiche support site, which includes whitepapers, case studies, etc. You also have access Laserfiche answers, an online discussion forum. Ask questions and gain advice for other Laserfiche users, staff, and solution providers.  ACCESS TO VERSION UPDATES Your Laserfiche renewal covers access to download the version updates for your software/subscription.  SOFTWARE/SUPPORT CREDIT++ When upgrading or trading in perpetual licensing, you will receive a one-time credit of the software and remaining prepaid support. When moving to Cloud/Subscription, you will receive a one-time credit of the remaining prepaid support. PACKAGE DESCRIPTIONS BUSINESS PROCESS DEFINITIONS A Workflow, Forms, or Quick Fields process that automates or streamlines an organization-specific process.  BASIC: A business process requiring minimal configuration and virtually no institutional knowledge, allowing a MCCi Application Support Analyst to assist with configuration, support, and maintenance of the process.  COMPLEX: A large business process with extensive configuration that is absolutely mission critical to the organization.  EXAMPLES: Large accounts payable process with a high volume of transactions, approval steps, database lookups, etc. Complex business processes require MCCi’s Application Support Analyst to have institutional/process knowledge to configure the process.  For new complex Forms, Workflow, and Transparent Records Management configurations, please discuss a Business Process Configuration Service with your Account Executive or Account Manager. CLIENT RESPONSIBILITIES (ALL PACKAGES)  Configuration/maintenance of backups and any general network, security, or operating system settings outside of your solution (Laserfiche, ABBYY, Blue Prism)  Management and creation of retention policies related to Records Management Module  Providing an IT contact (internal or third-party) for MCCi to work with as necessary  Providing remote access capabilities as needed. If Client requests MCCi to have unattended access, Client assumes all responsibility for the related session(s). Client will work with MCCi to set up user profiles, user tags, etc. to allow desired security rights/access.  For MSS 2, PASS & PASS 2, create/provide process diagrams (and any other necessary paperwork/examples) DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 9 of 16 PROCESS ADMINISTRATION SUPPORT SERVICES (PASS) MCCi’s PASS package provides all of the MSS 2 benefits, plus access to a dedicated representative and the ability to have recurring calls to discuss your current and upcoming projects. PASS pricing for the advanced block of hours is based on our Application Support Analyst hourly rate discounted by 10%. The number of hours included is based on active products and will expire on the same date as your annual renewal.  DEDICATED LASERFICHE CERTIFIED PROFESSIONAL While on our MSS 2 level you will have access to our team of Certified Support Professionals, with PASS you will have a representative dedicated to your organization.  SCHEDULED RECURRING CONSULTATION CALLS Upon your request, your PASS representative will schedule recurring calls with you to discuss your current and upcoming projects. This helps us stay on the same page with you and ensure tasks and project milestones are being completed. SERVICE LEVEL AGREEMENT (SLA) MCCi’s SLAs are offered as additional options to your annual support/subscription. An SLA offers clients escalated response times depending on the severit y o f t h e s u p p o r t i s s u e , a s w e l l a s other additional benefits. The SLA documentation and pricing is readily available upon request. MCCi currently has two separate SLAs available:  Infrastructure Hosting  Application Support THE TRAINING CENTER FOR LASERFICHE MCCi’s Training Center for Laserfiche annual subscription provides an easy, cost-effective way for all users in your organization to access over 500 Laserfiche training videos. BENEFITS  24/7 access to on-demand Laserfiche training videos and other resources  Reduction in training expenses  Caters to all skill levels from Basic Users to Advanced System Administrators  Unlimited access for your entire organization  User determined schedule and pacing  Reduction in internal support and increased user productivity  Increased efficiency through improved internal usage/adoption  Instant/budgeted training available in the case of employee turnover  Enhance your organization’s internal Laserfiche training program *The Training Center subscription gate is based on Laserfiche full and retrieval users. DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 10 of 16 SERVICE PACKAGES IMPLEMENTATION SERVICES PACKAGE MCCi’s certified personnel will administer these services to assist Client with implementing the software/subscription components purchased. MCCi DELIVERABLES Professional Services may include any of the following for the purchased components:  Project management associated with the proposed solution:  Outlining requirements  Setting expectations for project success  Assistance with basic repository configuration and user account setup (Laserfiche only)  Basic configuration of all software components and remote installation as needed  Review of implemented solution LASERFICHE INSTALLATION PACKAGES CLIENT DELIVERABLES  Install SSL/TLS Certificates  Open necessary Firewall ports  Grant remote server access to MCCi to perform installation MCCi DELIVERABLES  Install and configure one instance of each application in one environment (i.e. Test, Dev, Staging, QA, etc.) as outlined in MCCi Assumptions EXCLUSIONS  Installing and configuring failover clusters or load balancing  Configuring servers in DMZs  Training UPGRADE TO LFDS INSTALLATION PACKAGE MCCi DELIVERABLES  Install and configure LFDS in one environment (i.e. Test, Dev, Staging, QA, etc.)  Migrate repository user accounts and groups to LFDS  Configure Laserfiche web products for Single Sign‐On using LFDS authentication in one environment (i.e. Test, Dev, Staging, QA, etc.) EXCLUSIONS  External DMZ Setup  Installing and Configuring Failover Clusters or Load Balancing ASSUMPTIONS  Laserfiche Version 10.4.1 or above DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 11 of 16 LASERFICHE POWERPACK BY MCCi INSTALLATION AND CONFIGURATION PACKAGE MCCi DELIVERABLES  Install and configure PowerPack LASERFICHE FILING WORKFLOW CONFIGURATION MCCi’s Laserfiche Filing Workflow Configuration Services are designed to be highly collaborative. The goal is to provide a customized process that allows your organization to archive specified records in a proper format and location that is consistent with your organization’s standards. To execute, MCCi’s team of expert Project Managers and System Engineers will work with Client’s Project Manager to build a Business Process in Client’s Laserfiche environment. CLIENT DELIVERABLES  Provide MCCi with a mapped out narrative and flowchart of the specified business process  Thoroughly define each resource and activity in the business process, including any exceptions  Respond in a timely fashion to questions posed by MCCi’s Business Process Configuration team  Appointment of Client Project Manager  Availability of IT resources as needed and end‐users for interviews and Business Process testing  Required Laserfiche software licensing MCCi DELIVERABLES  Configure a Laserfiche Workflow including (Up To 15 Documents) for archival  Includes renaming of documents and routing to appropriate folder structure  Provide MCCi Project Manager for consultation LASERFICHE TRAINING SERVICES Client is provided with instructor‐led Laserfiche training, hands‐on, or train‐the‐trainer. SYSTEM ADMINISTRATION TRAINING  Client and Server Installation  Users and Groups – Active Directory  Volumes  Records Management  Document Relationships  Templates  System Settings  Back Up Procedures  Security  Troubleshooting Procedures  Technical Support Overview  Tags FULL USER TRAINING  Introduction to Laserfiche  Folders and the Folder Browser  Document Display  OCR and Full Text Indexing  Searching & Annotations  Security  Briefcases and Migrating  Scanning and Importing  Customize Laserfiche  Extracting a Document  Index Card/Templates  Volumes LASERFICHE RECORDS MANAGEMENT MODULE TRAINING Client should have full knowledge of internal records management policies and have prior experience in records management. This training will be quoted for clients with the Records Management functionality of Laserfiche. RECORDS MANAGEMENT TRAINING  Records Series  Records Folders  Document Links DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 12 of 16  Versioning  Security Tags  Vital Records  Cutoff Criteria  Cutoff Eligibility  Retention Period  Hold Period  Disposition Actions  Time Dispositions  Final Disposition  Interim Transfers  Accession / Freezing  Event Dispositions  Permanent Records  Destruction ADMIN CONSOLE SETUP  Cycle Definitions Setup  Locations Setup  Retention Schedules Setup  Cutoff Instructions Setup Services Provided Basic Advanced Comprehensive Filing Workflow Basic Training Not Included Included Included Training Days 1 Day: 1 Day Records Management 2 Days: 1 Day Records Management 1 Day Workflow 3 Days: 1 Day Records Management 1 Day Workflow+ 1 Day Workshop+ Records Management Configuration Assistance Post Training Remote 30 Days* Remote 30 Days* Remote 30 Days* *Up to 30 calendar days from the initial training, not to exceed 10 hours +Users can decide if they want to setup Flexible or Transparent Records Management. ++The 1 Day Workshop would include handholding/consulting to discuss records management processes. This could include records management matrix, filing concepts, providing proposals for new filing structures, additional discovery, etc. DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 13 of 16 MCCi ASSUMPTIONS TECHNICAL SUPPORT Clients may contact MCCi support via MCCi’s Online Support Center, email (support@mccinnovations.com), or telephone 866‐942‐0464. Support is available Monday through Friday (excluding major holidays) from 8 am to 8 pm Eastern Time. PROFESSIONAL SERVICES CHANGE ORDER PROCESS Any deviations from the contract will be documented in a Change Order that Client must execute. CONFIGURATION ASSISTANCE Many of our packages list remote configuration assistance for up to a certain number of days. This is based on total days, not business days. TRAVEL MCCi will schedule travel in consecutive days for most engagements unless otherwise stated or agreed upon. SCHEDULING All rates are based on normal business hours, Monday through Friday from 8 am to 5 pm local time. If scheduling needs to occur after business hours, additional rates may apply. RETURN POLICY Any product returns are reliant on Manufacturer’s return policy. DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 14 of 16 LASERFICHE ASSUMPTIONS The following assumptions are current as of the date of order. Manufacturer’s terms and conditions are subject to change. HARDWARE REQUIREMENTS & INSTALLATION Client is responsible for ensuring they meet the recommended hardware requirements, which are available upon request. One of each of the following components will be installed as part of your Laserfiche solution by default unless your pricing, Statement of Work, or written correspondence with you states otherwise: LASERFICHE RIO/SUBSCRIPTION  Laserfiche Server  Directory Server (LFDS)*  Windows Client & Administration Console  Workflow  Web Access/Client*  Forms*  Mobile  Discussions*  Federated Search*  Audit Trail  Import Agent (if purchased) LASERFICHE AVANTE  Laserfiche Server  Directory Server (LFDS)*  Windows Client & Administration Console  Workflow  Web Access/Client*  Forms*  Mobile  Import Agent (if purchased)  Audit Trail (if purchased) *Requires SSL/TLS Certificate. Client is responsible for acquiring and installing prior to Laserfiche implementation. Note: Configuring a test environment, setting up an external DMZ, and/or setting up failover/load balancing are not included by default and must be detailed and priced in Statement of Work to be implemented. LASERFICHE END USER LICENSE AGREEMENT (EULA) As part of Client’s account activation process, Laserfiche requires acceptance of the Laserfiche EULA, which can be found at https://www.laserfiche.com/eula/home/.  By accepting this Order, Client acknowledges Laserfiche’s EULA and agrees to abide by its terms and absolve MCCi of any Laserfiche product-related liability. LASERFICHE SOFTWARE ASSURANCE PLAN (LSAP) MCCi acts as first‐tier support and works with Laserfiche, who would provide second‐tier level support when needed. ACTIVE LSAP BENEFITS INCLUDE:  Easy access to our team of Laserfiche Gold Certified Support Technicians  Remote desktop support through GoToMeeting  Free Laserfiche version downloads  Access to continued education through Webinars, User Groups, and Seminars  Continued access to your Subscription environment (if applicable)  100% upgrade credit* for your existing software (in the event of a platform upgrade) * Excludes moves to Subscription or Cloud DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 15 of 16 LASERFICHE LATE PAYMENT POLICY  If payment is not received before your Renewal Date, your Laserfiche support expires. Please allow up to five (5) business days after receipt of payment for MCCi to process renewal payment to Laserfiche.  If your on-premises support expires, your access to the Laserfiche website and Laserfiche technicians will no longer be available until payment is received.  If your Subscription (if applicable) support expires, your access to Laserfiche will be turned off after 30 days and your access to the Laserfiche website, and Laserfiche technicians will no longer be available until payment is received.  If your support expiration is just due to a late payment, you will still be able to access MCCi Support Technicians for 30 days.  However, if there are support issues that require Laserfiche involvement, these issues cannot be resolved until your support is renewed. REINSTATEMENT FEES  After your support has been expired for 30 days, Laserfiche will move your renewal date and will apply reinstatement fees.  Fees = 10% of Annual LSAP Total multiplied by the number of expired months POLICIES  All maintenance/subscriptions are prepaid and non-refundable.  One year of LSAP must be purchased for all new products.  For new systems:  The support date is set 30 days after MCCi submits software order to Laserfiche.  For platform upgrades to Avante or Rio:  The support date is set immediately upon MCCi submitting software order to Laserfiche.  Remaining months of LSAP can be applied toward the new purchase.  To receive any available software credit for existing platform software at the time of the upgrade, Client’s LSAP must be active (i.e. support/maintenance has not expired).  For product upgrades:  To receive any available software credit for existing platform software at the time of the upgrade, Client’s LSAP must be active (i.e. support/maintenance has not expired) and the support date is prorated to match Client’s existing support date.  For moves from on-premises platforms to Subscription:  Credits are not available when moving to Laserfiche Subscription licensing options from an alternative Laserfiche licensing model.  For additional software: the support date is prorated to match Client’s existing support date.  For Subscription licensing renewals:  The support will automatically renew unless Laserfiche is notified of intent to cancel at least 30 days prior to the renewal date.  If your Laserfiche Subscription invoice remains outstanding 30 days after the renewal date, the entire Laserfiche system will be deactivated. DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6 ADDENDUM NO. 1 TO MASTER SERVICES AGREEMENT NO. 60994 UPGRADE TO LASERFICHE AVANTE ORDER Page 16 of 16  The Subscription renewal invoice will be sent 75 days prior to the anniversary date. INTEGRATIONS Third‐party Laserfiche integrations or utilities may consume one or more Laserfiche user licenses depending on how the vendor designed and coded the integration. These additional licensing needs should be verified by Client and considered in the user licensing purchased. LASERFICHE SOLUTION PROVIDER OF RECORD As your current Solution Provider of Record, Laserfiche’s policy dictates that MCCi is the only Solution Provider that can download software licenses and activations for you. Unless you decide to cancel your contract with MCCi or work with Laserfiche to formally change your Laserfiche Solution Provider of Record, future software purchases, upgrades, and support renewals will be processed and provided solely by MCCi. LASERFICHE RIO SHARED SERVICES PROVISIONS The Host Entity is the owner of the Laserfiche licensing and is registered as such with MCCi and Laserfiche corporate. For Laserfiche corporate licensing rules, there can only be one licensed entity per Laserfiche Rio platform. Licensing is non‐ transferrable. Additionally, the Host Entity is responsible for cost allocation among the other entities that are utilizing its Laserfiche Rio Platform and for being the main point of contact for support provided through MCCi. The account can only be renewed once all entities have paid for the full LSAP. CLIENT SOLUTION CUSTOMIZATIONS Client may also choose to customize their system internally, without MCCi’s help. MCCi is not responsible for any damages caused by the user’s customization of the system. MCCi will not be held responsible for correcting any problems that may occur from these customizations. Routine updates to Laserfiche may affect any customizations made by the user. If MCCi’s help is required to correct/update any customizations made by Client, appropriate charges will apply. CLIENT INFORMATION TECHNOLOGY ASSISTANCE For MCCi to excel in providing the highest level of service, Client must provide timely access to technical resources. Client must provide adequate technical support for all MCCi installation and support services. If Client does not have “in‐house” technical support, it is Client’s responsibility to make available the appropriate Information Technology resources/consultant when needed. DocuSign Envelope ID: 8D31D8F8-FDE6-4076-A809-B8CCD81D5EC6