HomeMy WebLinkAbout02-05-21 Correspondence - NLC Service Line Warranty �PO�E OF
C/r'Fs
v �Z
Q o
z
�2 O
CYNDYANDRUS
MAYOR
CITY OF BOZEMAN-MT
121 N ROUSE AVE January 29, 2021
BOZEMAN, MT 59715-3740
Dear Cyndy:
With the current challenges we are facing, it is more important than ever that we have solutions to ensure the
safety and livability of our citizens' homes and help residents avoid unexpected household repair expenses.
The National League of Cities (NLC) Service Line Warranty Program, endorsed by the Montana League of
Cities and Towns, provides this protection to homeowners.
Offered at no cost to League members, the NLC Service Line Warranty Program educates homeowners about
their service line responsibilities and provides optional, affordable protection from unanticipated service line
repair costs. Homeowners in participating municipalities are eligible to purchase low-cost repair service plans
for broken or leaking outside water and sewer lines, covering up to $8,500 per occurrence. Thawing of frozen
lines is also covered.
Beneflts to residents and municipalities include:
• Educates homeowners and reduces local officials'frustration
• No cost for Montana cities and towns to participate
• Revenue share component to help drive dollars back to the city
• Affordable rates for residents
• Increases citizen satisfaction
Important features of the program:
1. Program pays for the repairs, not your residents
2. Customers are provided with a 24/7/365 repair hotline staffed with live agents
3. All repairs performed to local code by rigorously vetted, licensed and insured local-area contractors
4. Encompasses all aspects of administration —educational outreach, billing, customer service, repairs,
customer satisfaction measurement and partner reporting
The program is offered by HomeServe, a leading provider of home repair solutions in North America, with an
outstanding national reputation. We encourage you to consider joining over 850 U.S. municipalities in adopting
the NLC Service Line Warranty Program for your citizens.
For more information, please contact Robert Meston of HomeServe. Robert Meston can be reached at
(412)874-8866 or Robert.Meston@HomeServeUSA.com. Their website is www.servicelinepartner.com.
Sincerely,
Tim S. Burton
Executive Director