HomeMy WebLinkAbout08-14-19 Correspondence - Montana League of Cities and Towns to Andrus - National League of Cities Service Line Warranty Program OF
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Cyndy Andrus
Mayor
City of Bozeman-MT
PO Box 1230
Bozeman, MT 59771-1230 August 14, 2019
Dear Cyndy:
The Montana League of Cities and Towns is pleased to endorse the National League of Cities (NLC)
Service Line Warranty Program. Offered at no cost to League members, the NLC Service Line Warranty
Program, administered by Utility Service Partners, Inc. (USP), educates homeowners about their service line
responsibilities and offers affordable protection from unanticipated service line repair costs. Homeowners
in participating cities and towns are eligible to purchase low-cost repair service plans for broken or leaking
outside water and sewer lines, covering up to $8,500 per occurrence. Thawing of frozen lines is also covered.
As we recently shared, the Montana Insurance Commissioner and Attorney General offices have concurred
that the program is a service contract and not an insurance policy, and can continue to be offered in Montana.
Sixteen Montana municipalities currently offer the program.
Benefits to residents and municipalities include:
• Educates homeowners and reduces local officials'frustration
• No cost for Montana cities and towns to participate
• Affordable rates for residents
• Increases citizen satisfaction
Important features of the program:
1. USP pays for the repairs, not your residents
2. Customers are provided with a 24/7/365 repair hotline staffed with live agents
3. All repairs performed to local code by rigorously vetted, licensed and insured local contractors
4. USP is responsible for all aspects of the program, including marketing, billing, customer service,
and performing all repairs
The League has chosen to partner with USP, a HomeServe company, because of its outstanding national
reputation. USP is a BBB Accredited Business with an A+ rating, and they maintain a customer satisfaction
rating of 4.8 out of 5 stars. This is the only protection program endorsed by the National League of Cities and
multiple state leagues. We encourage you to consider joining more than 600 U.S. cities in adopting the NLC
Service Line Warranty Program for your municipality.
For more information, please contact Rob Meston at USP. He can be reached at 412-874-8866 or
robert.meston@homeserveusa.com. Their website is www.utilitysp.net.
Sincerely,
Tim S. Burton
Executive Director