HomeMy WebLinkAbout04-08-19 City Commission Packet Materials - A1. Res 5037, Revising the Fee Schedule for Services by Water Operations Division - SUPPLEMENTAL MATERIALS r
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RESOLUTION
Updating Water fines and fee for service
NON - EMERGENCY SHUT OFF
Currently we don't charge
Proposed $50 for shut off and $50 for reconnection for non-
emergency
4 of the 5 MT cities surveyed charge for this service
Average cost per Cityworlcs $57 for shut off or reconnection
CURRENT PROCESS FOR HANG TAGS
1 . March 25th: Billing generated
2. April 15th: Bills Due
3. April 17th: Delinquent notices sent to customers who are at least 45 days delinquent giving
them an extended due date of April 24th (for bills that were due the prior month-March
15th)
4. April 25th: Hangtags are hung on all accounts 45 days plus delinquent and not paid by
April 24—hangtags state they have till April 29th to pay before shut off. (City ordinance
requires 10 days between delinquent notices and shut off date, this can be a little more due
to weekends, holidays and we do not like to shut off or hang on a Friday.) Hangtags add a
$25 fee to the customer's account.
5. April 30th: Shut off Day
CURRENT PROCESS FOR HANG TAGS
o We regularly make payment arrangements with
customers who request additional time.
We utilize a dollar amount cap for hang tags due to the volume, last month we
hung accounts that had an outstanding balance of $125 and above. In the
summer this cap can be $150 or $175.
Customers who then become 3 months past due are flagged the following
month and are hung regardless of the dollar amount outstanding.
HANG TAGS AND RECONNECTION
Currently we charge $25 for 'hangtags and; $25 for reconnection
Proposed
$50 for first hang tag in the calendar year and $ 100 for the second
Reconnection $ 100 (because the water was already shut off following our 50 for
shutoff and reconnection)
MT cities surveyed had different notices and charges and one did do a higher charge
for second reoccurrence
Average cost per Cityworks $57 for shut off or reconnection