HomeMy WebLinkAbout17- Service Agreement - State Information Technology Services Division - Tableau Server Environment Use SITSD's Tableau Server Environment
Service Agreement
Between
City of Bozeman
and
Department of Administration, State Information Technology Services Division
This service agreement is by and between the City of Bozeman and the Department of
Administration, State Information Technology Services Division("SITSD"), (collectively,
"Parties").
I. Purpose and Scope
The purpose of this service agreement is to clearly identify the roles and responsibilities
of the Parties as they relate to the use of SITSD's Tableau Server environment.
II. Agency Responsibilities
All data responsibilities remain with the Agency. Uploading dashboards or reports to the
server transfers no data responsibilities to SITSD. All dashboard and report
responsibilities remain with the Agency unless Agency has specifically contracted with
SITSD to provide these services. Agency shall ensure that public facing dashboards or
reports do not contain confidential information and remain in compliance with § 2-15-
114,MCA. Agency shall follow all laws,rules,policies, standards, and procedures that
apply to the data available through the server.
III. SITSD Responsibilities
SITSD shall administer and maintain the Tableau server environment, both test and
production,to provide a repository for dashboards and reports generated or produced by
Agency. SITSD shall provide outage notifications for the environment using SITSD's
normal notification procedures outlined at:
http://mine.mt.gov/it/chan eg management/default.mcpx.
IV. Indemnity
Agency shall indemnify SITSD for all fees, fines, expenses, damages, and any other
payments SITSD incurs or makes arising from Agency's breach of its duties under
Section II. SITSD shall indemnify Agency for all fees, fines, expenses, damages,and
any other payments Agency incurs or makes arising from SITSD's breach of its duties
under this service agreement.
V. Billing
SITSD shall charge a one-time setup fee to Agency for each program (Tableau site)
under the catalog item"Application Hosting App Server Initial Setup". The DBA
Professional Services and Application Development catalog items may apply for other
services requested. All catalog items and rates are described in the SITSD Service
Catalog that may be found at: http://sitsdservicecatalog.mt.gov/default.mcpx.
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If additional resources become necessary for the Tableau server environment, each
Agency may be allocated a percentage of the capital expenditure (which may include
software licenses, software maintenance, and server infrastructure) based on its average
usage of the environment. Agency may discontinue using the server if Agency does not
want to participate in sharing the cost of the capital expenditure. If one Agency does not
participate, a new calculation for the allocation to the remaining agencies must be
completed. The Health Care and Benefits Division of the Department of Administration
shall be exempt from this calculation.
VI. Termination
Either party may terminate this service agreement for convenience without any showing
of cause after giving thirty (30) days' written notice.
VII. Term
The term of this service agreement is perpetual upon approval unless terminated by either
party.
VI1I. Entire Agreement/Amendment
This is the entire agreement of the Parties. It supersedes all prior agreements and
understandings regarding the subject matter of this service agreement. This service
agreement may only be amended by a written document signed by the Parties' authorized
representatives.
IX. Effective Date
This service agreement is effective as of the last date of below signature and will remain
in effect until terminated.
- 17
ryr $ennis-Saylor,lriterinr Oity Manager Date
City of Bozeman
0/2q 20
Au ey Hinman, Chief Date
Application Technology Services Bureau
State Information Technology Services Division
Department of Administration
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