Loading...
HomeMy WebLinkAbout17- License Agreement and Professional Services Agreement - Bear Cloud Software - STR Helper Software License 4b0Bear Cloud STR Helper Software License and Professional Services Agreement For City of Bozeman, Montana (Ab) Cloud THIS AGREEMENT is made and entered Into this day of 2017, by and between the CITY OF BOZEMAN, MONTANA, a self governing municipal corporation organized and existing under its Charter and the laws of the State of Montana, 121 North Rouse Street, Bozeman, Montana, with a mailing address of P.O. Box 1230, Bozeman, MT 59771, hereinafter referred to as "Customer," or"City"and Bear Cloud Software LLC, a Utah limited liability company, 1832 S. 250 E, P.O. Box 555,Garden City, Utah 84028, hereinafter referred to as"Bear Cloud Software". In consideration of the mutual covenants and agreements herein contained, the receipt and sufficiency whereof being hereby acknowledged,the parties hereto agree as follows; BY USING THE LICENSED SOFTWARE FROM BEAR CLOUD SOFTWARE,THE CITY OF BOZEMAN ("CUSTOMER")IS AGREEING TO BE BOUND BY THIS SOFTWARE LICENSE AND PROFESSIONAL SERVICES AGREEMENT("AGREEMENT"). IF CUSTOMER DOES NOT AGREE TO THE TERMS OF THIS AGREEMENT, CUSTOMER MAY NOT INSTALL,COPY,OR USE THE LICENSED SOFTWARE. 1.DEFI_NITIONS. "User Account" means,collectively,the specific User ID,and authorization for each copy of the Licensed Software issued by Bear Cloud Software to Customer. "Affiliates"or"Affiliate" means an entity, institution,or organization that controls,is controlled by,or is under common control with another entity, institution,or organization,with at least majority ownership. "Authorized Reseller" means an authorized distributor,authorized reseller,or dealer of the Licensed Software. "Authorized User" means an employee or contractor licensed to use STR Helper. "City Data"means data acquired by Bear Cloud Software from the City pursuant to this Agreement,or data uploaded to the Licensed Software by the City pursuant to this Agreement. "Documentation"means the user manuals and supporting documentation in electronic form provided with the Licensed Software under this Agreement. "License Fee"means the applicable fee for which Customer licenses the Licensed Software. "License Period"means a perpetual term unless(a)terminated as provided below or(b)a specific fixed term is otherwise set forth in the License and User Account. "Licensed Software"means the specific software licensed to Customer under the terms of this Agreement(as specified in the License and User Account issued to Customer), including any Updates and Upgrades thereto. �_ 1 Bear Cloud "Bear Cloud Enhancements"means enhancements to Bear Cloud Files in which the copyright is owned by Bear Cloud Software or distributed by Bear Cloud Software from time to time. "Bear Cloud Website" means www.strhelper.com. "Update" means a revision to the Licensed Software or patch that improves the functionality of the Licensed Software,and may contain new features or enhancements,which is not an Upgrade. "Upgrade" means a subsequent version of the Licensed Software that Bear Cloud Software designates as a new release and makes generally commercially available or a different flavor of the Licensed Software that that Bear Cloud Software makes generally commercially available. 2. LICENSE AND OWNERSHIP. 2.1 License and User Accounts.Subject to the terms and conditions of this Agreement, Bear Cloud Software grants to Customer a transferable license,without the right to sublicense,to use Bear Cloud Software solely for Customer's internal business,research, or regulatory purposes. Notwithstanding any other provision in this Agreement to the contrary, Bear Cloud Software makes to Customer regarding the Licensed Software a warranty of merchantability and a warranty of fitness for the particular purposes for which the licensed software is sold. Bear Cloud Software shall issue Customer a"License and User Account"via email,fax,postal mail,or courier(e.g., FedEx, UPS, DHL)that sets forth the specific Licensed Software,the specific number of Concurrent Authorized Users for Entity Customers, and the User Account associated with the Licensed Software(the License and User Account or User ID). The License and User Account is hereby incorporated by reference into this Agreement. Certain of the licenses in Section 2.2 permit use by Authorized Users of Customer and Customer is responsible for compliance of all such Authorized Users with the Agreement and shall be liable for the breach of the terms of this Agreement by such Authorized Users. 2.2 Single-User License.An Individual Customer whose License and User Account issued by Bear Cloud Software specifies the"License Type"as"Single User".A Single-User license is for a named individual who is identified as the Authorized User.Subject to the terms and conditions of this Agreement, Bear Cloud Software grants to Customer a transferable license,without the right to sublicense,to use the Licensed Software. 2.3 Documentation License.Subject to the terms and conditions of this Agreement, Bear Cloud Software grants to Customer a transferable license,without the right to sublicense,to use the Documentation in connection with Customer's authorized use of the Licensed Software. Customer may not reproduce or distribute the Documentation in any manner,whether physically or electronically, without the express written permission of Bear Cloud Software. 2.4 User Account. Bear Cloud Software shall issue to Customer a License and User Account for each copy of the Licensed Software.Customer is entirely responsible for any and all activities that occur under Customer's account. 2.5 License to Bear Cloud Enhancements.Subject to the terms and conditions of this Agreement,Bear Cloud Software grants to Customer a transferable license,without the right to sublicense,to use Bear Bear Cloud —SOrTWARE-- Cloud Software Enhancements solely with the Software for Customer's internal business, research,or regulatory purposes. Notwithstanding any other provision in this Agreement to the contrary, Bear Cloud Software makes to Customer regarding the Licensed Software a warranty of merchantability and a warranty of fitness for the particular purposes for which the licensed software is sold. 2.6 Restrictions.Customer shall not, nor permit any person (including any Authorized User) to:(i) reverse engineer, reverse compile,decrypt,disassemble,or otherwise attempt to derive the source code of the Licensed Software(except to the extent that this restriction is expressly prohibited by law); (if)modify,translate,or create derivative works of the Licensed Software;(III)sublicense,resell,rent, lease,distribute, market,commercialize,or otherwise transfer rights or usage to the Licensed Software (except as expressly permitted under this Agreement); (iv) remove, modify,or obscure any copyright notices or other proprietary notices or legends appearing on or in the Licensed Software,or any portion thereof;(v) transfer, use,or export the Licensed Software in violation of any applicable laws, rules,or regulations of any government or governmental agency;(vi)use the Licensed Software or any system services accessed through the Licensed Software to disrupt,disable,or otherwise harm the operations, software, hardware,equipment,and/or systems of a business,institution,or other entity,including, without limitation,exposing the business, institution,or other entity to any computer virus,Trojan horse,or other harmful,disruptive,or unauthorized component;or(vii)embed the Licensed Software in any third-party applications, unless otherwise authorized in writing in advance by an officer of Bear Cloud Software. 2.7 Ownership. 2.7.1 Ownership of Licensed Software and Documentation. The Licensed Software, Bear Cloud Software Enhancements,and Documentation contain copyrighted material and other proprietary material and information of Bear Cloud Software and/or its licensors. Bear Cloud Software and/or its licensors shall retain all right,title,and interest,including all intellectual property rights, in and to the Licensed Software,Bear Cloud Software Enhancements,and Documentation. Customer will not remove, alter,or destroy any form of copyright notice,proprietary markings,or confidential legends placed upon or contained within the Licensed Software, Bear Cloud Software Enhancements,or Documentation,or any component thereof. 2.7.2 Ownership of City Data. All City Data will remain the exclusive property of the City,and Bear Cloud Software.will have no rights,by license or otherwise,to use the City Data except solely in the performance of Bear Cloud Software's obligations as provided in this Agreement,and will not share such data with or disclose it toianythird party without the prior written consent of Citv or as otherwise required by law. Bear Cloud Software will (i)immediately notify City of any subpoenas,warrants or other legal orders,demands or requests seeking City Data;(if)consult with City regarding Bear Cloud Software's response; (iii) reasonably cooperate with City in connection with efforts by City to contest the legal order,demand,or request,at City's expense;and(iv) upon City's request provide City with a copy of Bear Cloud Software's response. 2.8 Application Platform, The Licensed Software is on the Salesforce platform. Bear Cloud Software agrees to give City 30 days'advance notice in writing of any change from Salesforce to a different application platform. i Bear Cloud Ui_. i wb:k-'L 2.9 Data Breach. Immediately upon becoming aware of a data breach,or of circumstances that may have resulted in unauthorized access to City Data, Bear Cloud Software will notify City and report to City with a plan to mitigate any damaged caused by the incident. 3.TECHNICAL SUPPORT, UPGRADES AND UPDATES AND SERVICE LEVELS 3.1 Technical Support. Bear Cloud Software agrees to provide Customer with technical support services which include periodic distribution of bug fixes and minor enhancements as Updates scheduled by Bear Cloud Software.All registered users of the then-current release of STR Helper and the previous release of Bear Cloud Software are eligible for free limited technical support.Installation support inquiries by telephone will be accepted by Bear Cloud Software during normal business hours.Technical support email inquiries are accepted at any time and will be answered during normal Bear Cloud Software business hours. Bear Cloud Software will attempt to respond to inquiries within the same business day. 3.2 Updates and Upgrades. Bear Cloud Software will provide to Customer all Updates without additional charge promptly after commercial release.To receive and use an Upgrade, Customer must pay the applicable annual fees for that Upgrade and agree to Bear Cloud Software standard terms and conditions governing the use of that Upgrade. Upon deliver to Customer, Updates and Upgrades will become part of the Licensed Software and will be subject to this Agreement. 3.3 Service Levels. Bear Cloud Software will provide access to the Licensed Software 24 hours per day, 7 days per week,and 365 days per year,with guaranteed uptime of 99.5%. If Bear Cloud Software does not satisfy the uptime level described herein,It will credit the City the amounts set forth below: (i) If uptime is 99%to 99.499%(inclusive), Bear Cloud Software shall credit City's account ten(1.0%)of the prorated License fees paid by City for the month during which the uptime was at such level; (ii) If uptime falls below 99%for any three(3)months of any twelve(12) month rolling period,or below 98%for any two(2)consecutive months, Bear Cloud Software will be considered in material breach of this Agreement,and City may exercise its termination rights in section 4.2 in light of such material breach. 4.TERM AND TERMINATION. 4.1 Term.This Agreement shall commence on the Effective Date and shall Continue in effect until the software renewal date. Bear Cloud Software will provide City with a renewal agreement thirty(30)days before the expiration of the Software License. 4.2 Termination.Customer may terminate this Agreement before the software renewal date. If City terminates for material breach by Bear Cloud Software of this Agreement,the fees shown on Exhibit A that are payable on an annual basis will be prorated and such prorated annual fees from the date of written notice of termination to the end of the current license period will be refunded to City within 30 days. 4.3 Effect of Expiration or Termination. Upon expiration or termination of this License Agreement, (1) the rights and licenses granted to Customer pursuant to this Agreement shall automatically and immediately terminate and(ii)Customer shall immediately cease using the Licensed Software. In Bear Cloud -Sul- I VVl RL— addition, upon expiration of the License Period,the User Account or User ID will expire and the Licensed Software will cease to function. 4.4 Business Continuity. Bear Cloud Software will notify City of impending cessation of its business or that of a tiered provider and any contingency plans in the event of notice of such cessation. City Data will be exported promptly to City in the format specified by City. Bear Cloud Software agrees to reasonably cooperate with City in transitioning services and City Data to a successor vendor. 5. FEES AND PAYMENT. Customer agrees to pay Bear Cloud Software the license and services fees as specified and set forth in Exhibit A attached hereto and by this reference made a part of this Agreement. 6. IMPLEMENTATION SERVICES. Bear Cloud Software agrees to provide the"STR Helper Deliverables"and implementation services as specified and set forth in Exhibit B attached hereto and by this reference made a part of this Agreement. Customer agrees to supply Bear Cloud Software with city property data and"Municipality Deliverables" for software implementation as specified and set forth in Exhibit B. 7.CONFIDENTIALITY. 7.1 To the extent permitted by applicable law, including Montana's public records laws,Customer and Bear Cloud Software agree to maintain the confidentiality of any confidential or proprietary information of one party(the"disclosing party") received by the other party(the"receiving party")during the term of,or prior to entering into,this Agreement that the receiving party should know is considered confidential or proprietary by the disclosing party based on the circumstances surrounding the disclosure, including,without limitation, non-public technical and business information ("Confidential Information").The Licensed Software is copyrighted and shall be deemed Bear Cloud Software Confidential Information.The Documentation is copyrighted material of Bear Cloud Software.This section shall not apply to any information that is or becomes publicly available through no breach of this Agreement by the receiving party or is independently developed by the receiving party without access to or use of the Confidential Information of the disclosing party.The foregoing confidentiality obligations will not restrict either party from disclosing Confidential Information of the other party pursuant to the order or requirement of a court,administrative agency,or other governmental body, provided that the party required to make such a disclosure gives reasonable notice to the other party to enable the other party to seek a protective order or otherwise limit such disclosure.The receiving party of any Confidential Information of the disclosing party agrees not to use the disclosing party's Confidential Information for any purpose except as necessary to fulfill its obligations and exercise its rights under this Agreement.The receiving party shall protect the secrecy of and avoid disclosure and unauthorized use of the disclosing party's Confidential Information with no less than reasonable care.All the disclosing party's information remains the property of the disclosing party. UAb gear Clou-d .�U1- i �l VATIC:- - 7.2 Bear Cloud Software agrees not to sell or distribute property or licenses data obtained from Customer. 8. LIMITATION OF LIABILITY; INDEMNIFICATION. 8.1 Consequential Damages Waiver. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT,SPECIAL,OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF THE FORM OF THE ACTION,WHETHER IN CONTRACT,TORT(INCLUDING NEGLIGENCE),STRICT PRODUCT LIABILITY,OR OTHERWISE, EVEN IF THE PARTYHAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR ANY LIMITED REMEDY HEREUNDER. 8.2 Limitation of Damages. IN NO EVENT SHALL BEAR CLOUD SOFTWARE'S LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE LICENSE FEES PAID BY CUSTOMER TO BEAR CLOUD SOFTWARE FOR THE LICENSED SOFTWARE. IN NO EVENT WILL BEAR CLOUD SOFTWARE LICENSORS HAVE ANY LIABILITY FOR ANY CLAIM ARISING IN CONNECTION WITH THIS AGREEMENT. 8.3 Limitation of Remedies.THE PARTIES AGREE THAT THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR ANY LIMITED REMEDY HEREUNDER. 8.4 Indemnity. Bear Cloud Software agrees to defend, hold harmless and indemnify Customer against any third party claim,suit,or proceeding arising out of, related to,or alleging(i) infringement of any patent,copyright,trade secret or other intellectual property right by the Licensed Software; (ii) injury to or death of any individual,or any loss of or damage to real or tangible personal property,caused by the act or omission of Bear Cloud Software or of any of its agents,subcontractors,or employees; or(iii) disclosure of personally identifiable information or other confidential information caused by an act or omission of Bear Cloud Software or of any of its agents,subcontractors, or employees. Bear Cloud Software's indemnity obligations under this section shall be without regard to and without any right to contribution from any insurance maintained by the City. Bear Cloud Software also waives any and all claims and recourse against the City or its officers, agents or employees, including the right of contribution for loss or damage to person or property arising from, growing out of, or in any way connected with or incident to the performance of this Agreement except responsibility for City's own fraud, for willful injury to the person or property of another,or for violation of law,whether willful or negligent as per 28-2-702, MCA. These obligations shall survive termination of this Agreement and the services performed hereunder. 9. INSURANCE, Bear Cloud Software shall at Bear Cloud Software's expense secure insurance coverage through an insurance company or companies duly licensed and authorized to conduct insurance business in Montana which Insures the liabilities and obligations specifically assumed by Bear Cloud Software in Section 8. The insurance coverage shall not contain any exclusion for liabilities specifically assumed by Bear Cloud Software in Section 8. r• Bear Cloud The Insurance shall cover and apply to all claims, demands, suits, damages, losses, and expenses that may be asserted or claimed against, recovered from, or suffered by the City without limit and without regard to the cause therefore and which is acceptable to the City and Bear Cloud Software shall furnish to the City an accompanying certificate of insurance and accompanying endorsements in amounts not less than as follows: • Workers'Compensation—statutory; • Commercial General Liability-$1,000,000 per occurrence;$2,000,000 annual aggregate; • Automobile Liability-$1,000,000 property damage/bodily injury per accident;and • Professional Liability-$1,000,000 per claim; $2,000,000 annual aggregate. The above amounts shall be exclusive of defense costs.The City of Bozeman,its officers,agents,and employees,shall be endorsed as an additional or named insured on a primary non-contributory basis on both the Commercial General and Automobile Liability policies. The insurance and required endorsements must be in a form suitable to City and shall include no less than a thirty(30)day notice of cancellation or non-renewal.The City must approve all insurance coverage and endorsements prior to the Contractor commencing work.Contractor shall notify City within two(2) business days of Contractor's receipt of notice that any required insurance coverage will be terminated or Contractor's decision to terminate any required insurance coverage for any reason. 10. INDEPENDENT CONTRACTOR. The parties agree that Bear Cloud Software is an independent contractor for purposes of this Agreement and is not to be considered an employee of the City for any purpose. Bear Cloud Software is not subject to the terms and provisions of the City's personnel policies handbook and may not be considered a City employee for workers'compensation or any other purpose. Bear Cloud Software is not authorized to represent the City or otherwise bind the City in any dealings between Bear Cloud Software and any third parties. Bear Cloud Software is obligated to pay all taxes of any kind or nature and make all appropriate employee withholdings. 11. NOTICES. Notices pursuant to this Agreement shall be sent to the addresses above,or to such others as either party may provide in writing. Such notices will be deemed received at such addresses upon the earlier of(a)actual receipt or(b)deliver in person,by fax or email with written confirmation of receipt,or by certified mail return receipt requested. The parties' representatives for purpose of this Agreement shall be: For Bear Cloud Software: For City: Scott McMahan, Director of IT or such other individual as the parties may designate in writing. 12. COMPLIANCE WITH LAWS. �17)15ear Cloud —SOFTWARE Bear Cloud Software shall provide all notices, comply with all applicable laws, ordinances, rules, and regulations, obtain all necessary permits, licenses, including a City of Bozeman business license if applicable, and inspections from applicable governmental authorities, and pay all fees and charges in connection therewith. Bear Cloud Software shall comply fully with all applicable state and federal laws, regulations, and municipal ordinances including, but not limited to, all workers' compensation laws, all environmental laws including, but not limited to, the generation and disposal of hazardous waste, the Occupational Safety and Health Act (OSHA), the safety rules, codes, and provisions of the Montana Safety Act in Title 50, Chapter 71, MCA, all applicable City, County, and State building and electrical codes, the Americans with Disabilities Act, and all non-discrimination, affirmative action, and utilization of minority and small business statutes and regulations. 13. NONDISCRIMINATION. Bear Cloud Software agrees that all hiring by Bear Cloud Software of persons performing this Agreement shall be on the basis of merit and qualifications. Bear Cloud Software will have a policy to provide equal employment opportunity in accordance with all applicable state and federal anti-discrimination laws, regulations, and contracts. Bear Cloud Software will not refuse employment to a person, bar a person from employment,or discriminate against a person in compensation or in a term,condition, or privilege of employment because of race, color, religion, creed, political ideas, sex, age, marital status, national origin,actual or perceived sexual orientation,gender identity, physical or mental disability, except when the reasonable demands of the position require an age, physical or mental disability, marital status or sex distinction. Bear Cloud Software shall require these nondiscrimination terms of its subcontractors providing services under this agreement. 14. MODIFICATION AND ASSIGNABILITY, This Agreement may not be enlarged, modified or altered except by written agreement signed by both parties hereto. Bear Cloud Software may not subcontract or assign it's rights, including the right to compensation or duties arising hereunder,without the prior written consent of City. Any subcontractor or assignee will be bound by all of the terms and conditions of this Agreement. 15. NON-WAIVER. A waiver by either party any default or breach by the other party of any terms or conditions of this Agreement does not limit the other party's right to enforce such term or conditions or to pursue any available legal or equitable rights in the event of any subsequent default or breach. 16.ATTORNEY FEES AND COSTS. In the event it becomes necessary for either Party to retain an attorney to enforce any of the terms or conditions of this Agreement or to give any notice required herein,then the prevailing Party or the Party giving notice shall be entitled to reasonable attorney's fees and costs, including fees,salary,and costs of in-house counsel to include City Attorney. (��) Be,ar Cloud i ' 17. DISPUTE RESOLUTION. 17.1. Any claim, controversy, or dispute between the parties, their agents, employees, or representatives shall be resolved first by negotiation between senior-level personnel from each party duly authorized to execute settlement agreements. Upon mutual agreement of the parties, the parties may invite an independent, disinterested mediator to assist in the negotiated settlement discussions. 17.2. If the parties are unable to resolve the dispute within thirty(30)days from the date the dispute was first raised, then such dispute may only be resolved in a court of competent jurisdiction in compliance with the Applicable Law provisions of this Agreement. 18.SEVERABILITY; ENTIRE AGREEMENT. 18.1 If any portion of this Agreement is held to be void or unenforceable, the balance thereof shall continue in effect. 18.2 This Agreement and all Exhibits attached hereto constitute the entire agreement of the parties. Covenants or representations not contained therein or made a part thereof by reference, are not binding upon the parties. There are no understandings between the parties other than as set forth in this Agreement. All communications, either verbal or written, made prior to the date of this Agreement are hereby abrogated and withdrawn unless specifically made a part of this Agreement by reference. 19.APPLICABLE LAW. This Agreement will be governed solely by the internal laws of the State of Montana without reference to any conflicts of law principle that would apply the substantive laws of another jurisdiction. The parties consent to the personal and exclusive jurisdiction of the federal and state courts of Gallatin County, Montana. 20. EXTENSIONS, This Agreement may, upon mutual agreement, be extended by written agreement of the Parties. in no case,however,may this Agreement run longer than five(S)years. 21.COUNTERPARTS. This Agreement may be executed in counterparts,which together constitute one instrument. **** END OF AGREEMENT EXCEPT FOR SIGNATURES **** (Ab) Bear Cloud .-SOFTWARE--- - IN WITNESS WHEREOF, the parties hereto have executed this instrument the day and year first above written. CITY OF BOZEMAN,M NTANA BEA CL SOF RE LLC B ���� Y �" BY Dennis Taylor, Inte im City Manager ri t Name:•_.5o r` Title:_c a APPROVED AS TO FORM: BYE �- Karen Stambaugh,Assistant City Attorney r• , Bear Cloud Exhibit A Thank you for your interest in STR Helper. Please find our standard contract proposal. As part of the contract,you have selected the following product modules. ✓ Standard Implementation One-time fee ($3,000.00)-This is a one-time fee changed to implement STR Helper's standard features. ✓ Validation Listing Confirmation One-time fee($2,692 optional)After the standard implementation fee,the first 500 listings will be validated by STR Helper's Validation Technicians in City of Bozeman, Montana ✓ Annual STR Helper Software Fee($10,000.00)-This fee covers the core STR Helper software features including compliance/monitoring module, license list portal, reporting tool, mail merge functions for a period of one year. ✓ Optional Calendar and Reviews Data Function Annual Fee ($5,000)-The Calendar Function and Reviews Function provides occupancy data,archived screenshots of the hosts Calendars/Reviews and enabling verification of the property renting not just advertised. ✓ Optional Registration Portal($1500)-•This provides access to the STR Helper Registration Portal for on-line registration and renewal,either as a standalone, or implemented through the city web site for the period of one year. ✓ Optional Complaint Portal($1500)-This provides access to the STR Helper Complaint Portal, either as a standalone,or implemented through the city web site for the period of one year. Optional Complaint Hotline($3,500)-This provides access to the STR Helper Interactive voice response(IVR)switch for a period of one year, including configuration and implementation. ✓ Additional Account Licenses($300.00 optional per year)-We recommend that every user has their own license.This way when notes,action items,or tasks are created,STR Helper will log the updates to the correct user. (x 6 users=$1800) On-site Training($700 per day+travel expenses optional)-We do offer internet trainings for free but some clients prefer one to two days of on-site training to help expedite production rollout. Custom Development($140 per hour optional)-Since we are a software company we can create custom features for our clients. For example, if you need STR Helper to export data to a third-party application,then we can assign resources to engineer that request. Total First Year Expense.$25,492 If you have any questions,please let me know. We look forward to working closely with you! John Spuhler johns@strhelper.com (435) 232-0553 05TR HELPER Implementation Process Outllne EXHIBIT B Thank you for your interest in STR Helper. This guide is to inform you of the requirements needed to complete a successful rollout of the software.There are 7 stages to the implementation process. Each stage is divided into two sections. The first section covers what is required from the municipality. The second section covers what STR Helper is committed to deliver. Depending on the features and services purchased,we may slightly modify how each stage is completed. Stage 1—Project Kickoff Municipality Deliverables: • A primary contact person to STR Helper. STR Helper Deliverables: • STR Helper will create a project team which will include the following resources: project manager,development resources,testing recourses and validator technicians.The project manager is the primary contact person for the municipality. Stage 2—Parcel Data Normalization This is the baseline data that STR Helper will use to identify short-term rentals listings from the national hosting sites like HomeAway and Airbnb. Municipality Deliverables: • Parcel Data File The following parcel data is usually acquired from the County's Assessors office or from the city's planning department. In most cases the data is downloaded from the county's Geographic Information Systems(GIS). The data file needs to be delivered to STR Helper in a format that can be imported into Microsoft Excel. Required Fields optional Fields A- Parcel Number L-Number of Bathrooms B-Owner Name 1 M-Number of Bedrooms C-Owner Name 2 N-Number of Garage Stalls D-Mailing Street Address O-Property Latitude E-Mailing City P-Property Longitude F-Mailing State Q- Property Lot Size Sq Ft G-Mailing Zip Code R- Property Nickname 05TR HELPER Implementation Process Outline H-Property Street Address S-House Size Scl Ft I-Property City T-Year Constructed J-Property State U—Zone K-Property Zip Code STR Helper Deliverables: • Normalization of the parcel data file,uploaded to the STR Helper database. • Development and configuration of the nightly batch process.This process identifies Internet listing from 20+national hosting sites. • Mapping the municipality's boundary's including the latitude and longitude of each property. Stage 3—Deploy Project to Test Municipality Deliverables: • No deliverable to STR Helper unless municipality is going to assist in validation of internet listings. If this is the case then training of municipality resources need to be scheduled. STR Helper Deliverables: • Code is deployed from the development environment to the test environment. • Quality Assurance signoff that the software is ready for production rollout. Stage 4—Deploy Project to Production Municipality Deliverables: • No deliverable to STR Helper STR Helper Deliverables: • STR Helper is rolled to production. • Logins are created for municipality's users Stage S—Listing Validation and Training Municipality Deliverables: • No deliverable to STR Helper unless municipality is going to assist in validation of internet listings. If this is the case,then training sessions with municipality resources needs to be scheduled. 4 tw STR HELPER Implementation Process Outline STR Helper Deliverables: • STR Helper will deploy validator technicians to start the validation process. Stage 6—Registrations/Mail Merge/Web Portals/Tax and Custom Reports Municipality Deliverables: These are optional features within STR Helper. If any of these features are to be deployed,then the following artifacts are required: STR Registrations(Permits or Licenses) • Data file containing all STR registrations and property managers. Registration data file must include parcel ID number and address. Mail Merge • 6 letters can be uploaded into STR Helper. Microsoft Word file format is preferred. • Logo files. JPG format is preferred. Web Portals • No deliverable to STR Helper unless customization work is needed to the standard web layouts Tax and Custom Reports • Data and report requirements are needed for tax and custom reports. Calendaring and Reviews • No deliverable to STR Helper. STR Helper Deliverables: • For each of the features listed above,STR Helper will assign development,quality assurance, and training resource to deploy the agreed upon features and software customizations. Stage 7—Training&Support Municipality Deliverable: • List of e-mail addresses for login Ids to STR Helper production environment. STR Helper Deliverable: • Webinar trainings for STR Helper features • Support e-mail address(support@strhelper.com) Best efforts to answer e-mail questions within 12 hours. • On Site training is available for a fee, Recommendation is to have at least one day of on-site training,