HomeMy WebLinkAboutAirbnb Trust and Safety Briefing
Safety and Security on the Airbnb Platform
There have been over 100 million guest arrivals in Airbnb listings and negative incidents
are extremely rare. Our community is growing quickly because it is built on trust it is
the foundation of our business. We’ve developed a number of key features that help to
build this trust, including:
●Airbnb uses sophisticated technologies and behavioral analysis techniques to
help prevent potentially troublesome hosts or guests from utilizing the platform
in the first place. For United States residents, Airbnb also runs host and guest
information through several public databases to check if there are matches with
certain felony convictions, sex offender registrations, or significant
misdemeanors.
●Airbnb maximizes transparency by allowing hosts to require that guests provide a
government ID, and we created a program called Verified ID, which connects a
person’s offline identification (a driver's license or passport) with another online
profile to their Airbnb account, such as Facebook, Google, or LinkedIn accounts.
●Airbnb encourages hosts and guests to communicate and get to know one another
before a trip occurs. Our community builds trust and a track record for users to
be able to learn more about each other through publicly available reviews and
feedback.
●Airbnb has your back in the very unusual event that a problem occurs. If a guest
or a host ever have an issue, our global Trust and Safety team is on call 24/7 to
help. And we offer Host Protection Insurance and a $1 million Host Guarantee to
help protect eligible hosts and their property.
At the end of the day, while we can’t eliminate all the risk in traveling, we work very
hard to help hosts and guests have the ability to make the most informed decisions they
can. We have zero tolerance for inappropriate behavior and the safety of the Airbnb
community is the single most important thing we work on every day.