HomeMy WebLinkAboutAirbnb Neighbors Tool Briefing
A Safe, Welcoming Community: Airbnb Neighbors
Every time a host welcomes a guest into their home, they are also welcoming them into
their neighborhood. We’re proud that since Airbnb got started, there have been over 100
million guest arrivals in Airbnb listings and those guests have been welcomed by hosts
and their neighbors in over 34,000 cities and towns across 190+ countries worldwide.
The overwhelming majority of Airbnb guests are respectful travelers, so complaints and
issues are incredibly rare, but we always want to do everything we can to help our
community members be good neighbors in the places our hosts call home.
To help achieve that goal, Airbnb launched a new resource for neighbors of Airbnb hosts
on May 31, 2016: Airbnb Neighbors. Anyone can log on to airbnb.com/neighbors to 1
share specific concerns they might have about a listing in their community. These
concerns could include things like noise complaints. From there, our team reviews their
concern and, if necessary, follows up with the host regarding the issue.
Neighbors can submit information anonymously or allow our team to pass along their
contact information so the host can follow up with them directly. Once a neighbor
submits feedback, we send a confirmation email, along with a case number.
We treat each case seriously and ensure that we give hosts and their neighbors the
opportunity to resolve concerns themselves, whenever possible. Hosting is a big
responsibility and those who repeatedly fail to meet our standards and expectations are
subject to suspension or removal from the Airbnb community.
Our community of hosts, guests, and neighbors is defined by a set of values that support
our shared mission to create a world where people can belong anywhere. We’re excited
to offer this tool as we continue to work to support everyone — including neighbors — in
the Airbnb community.
1 http://blog.airbnb.com/newresourceforneighbors/.